Brandon Agius
Summary
With over 8 years of experience in hospitality environments, I have developed a strong foundation in delivering exceptional customer service, building rapport, and managing high-pressure situations with professionalism and calmness. My background includes leading teams, coordinating service flow, resolving conflicts diplomatically, and maintaining meticulous attention to detail to ensure operational excellence. Certified in hospitality, tourism, and real estate, I bring a diverse skill set, adaptability, and a passion for fostering positive customer experiences. Skilled in creating welcoming atmospheres, organizing reservations, and overseeing service schedules, I excel at multitasking and maintaining composure during busy periods. Eager to leverage my interpersonal skills, leadership abilities, and enthusiasm for customer service and community engagement where I can contribute to a friendly environment, drive store success, and create memorable experiences for all customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Reozone
09.2025 - 12.2025
- Resolved customer inquiries through effective communication and problem-solving skills.
- Coordinated with cross-functional teams to address complex customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
Waiter / Maitre D'
2773 Cafe
10.2023 - 09.2025
- Efficiently managed high-volume customer service during peak hours, ensuring prompt and friendly assistance.
- Maintained a clean, organized, and inviting dining environment to enhance guest satisfaction.
- Supported onboarding and training of new waitstaff, sharing best practices to elevate team performance.
- Demonstrated comprehensive menu knowledge, providing personalized recommendations based on guest preferences and dietary needs.
- Promoted daily specials and upsold menu items, contributing to increased sales and improved average check totals.
- Fostered strong rapport with both new and returning customers, delivering a personalized and memorable dining experience.
- Led the front-of-house team, assigning tasks and ensuring consistency in service quality across shifts
- Managed reservation systems and seating arrangements strategically to optimize table turnover and guest flow
- Engaged with guests to build rapport, handle special requests, and ensure a personalized dining experience
- Coordinated closely with kitchen and service staff to facilitate smooth operations and timely delivery of orders
- Addressed guest concerns diplomatically, resolving issues to uphold the restaurant's reputation for excellence
- Mentored and developed front-of-house staff to improve service standards, knowledge, and professionalism
- Oversaw large parties and special events, ensuring seamless execution from planning to service
- Made quick, effective decisions during busy periods to resolve operational challenges and maintain flow
- Cultivated a welcoming environment that fostered guest loyalty and encouraged repeat visits
FOH Team Member
Grill'd Healthy Burgers
03.2018 - 10.2023
- Trained and mentored new team members in front-of-house protocols, customer service excellence, and cleanliness standards.
- Maintained a tidy, safe, and sanitary work environment, ensuring compliance with health regulations.
- Created a welcoming atmosphere by warmly greeting guests and providing attentive service throughout their visit.
- Managed cash handling procedures, accurately balancing registers at shift start and close.
- Operated point-of-sale systems efficiently, ensuring accurate order entry and secure payment processing.
- Provided expert advice on menu options, including allergen information, and offered tailored suggestions to meet customer dietary needs.
- Advised customers on allergens and provided suggestions based off menu knowledge to meet the needs of the customer.
All Rounder
Leaf Cafe
01.2013 - 01.2014
- Began as a kitchen assistant, responsible for dishwashing and maintaining cleanliness to support smooth kitchen operations.
- Progressed to front-of-house duties, engaging directly with customers and providing friendly, attentive service.
- Developed strong time management and efficiency skills by balancing multiple responsibilities in a fast-paced environment.
- Gained foundational experience in teamwork, communication, and multitasking, laying the groundwork for a career in customer service.
Education
Certificate - First Aid
St John Ambulance
Sydney10-2025
Cert IV - Cert IV in Property Real Estate
TAFE NSW
NSW11-2022
Certificate III & IV - Tourism And Hospitality
TAFE NSW
NSW11-2017
Skills
- Dynamic Leadership & Team Development: Experienced in training, mentoring, and motivating teams to deliver exceptional customer experiences and achieve operational goals
- Industry & Product Knowledge: Deep understanding of retail management, customer service, and entertainment sectors, with certifications and hands-on experience supporting operational excellence
- Composure & Decisiveness Under Pressure: Maintains calm and makes effective decisions during busy periods or challenging situations, ensuring seamless operations
- Meticulous Attention to Detail: Committed to maintaining high standards in merchandising, stock management, and overall store presentation
- Conflict Resolution & Complaint Handling: Confident in diffusing tense situations with professionalism and tact, turning customer concerns into positive brand interactions
- Strategic Multitasking & Time Management: Adept at juggling multiple priorities efficiently, optimizing workflows, and meeting tight deadlines in fast-paced settings
- Exceptional Customer Engagement: Skilled at building rapport with diverse customers, fostering loyalty, and ensuring high levels of satisfaction in a retail environment
- Dynamic Leadership & Team Development: Experienced in training, mentoring, and motivating teams to deliver exceptional customer experiences and achieve operational goals
Certification
- [Area of expertise] License - [Timeframe]
Timeline
Customer Service Officer
Reozone
09.2025 - 12.2025
Waiter / Maitre D'
2773 Cafe
10.2023 - 09.2025
FOH Team Member
Grill'd Healthy Burgers
03.2018 - 10.2023
All Rounder
Leaf Cafe
01.2013 - 01.2014
Certificate - First Aid
St John Ambulance
Cert IV - Cert IV in Property Real Estate
TAFE NSW
Certificate III & IV - Tourism And Hospitality
TAFE NSW
Communication
Australian Speech Communication Association (ASCA) Exams | 2014-2015
Achieved Distinction and High Distinction in Drama, Public Speaking, and Impromptu Speaking, showcasing exceptional communication, confident presentation skills, and the ability to think on my feet. These accomplishments demonstrate my strong interpersonal abilities and my talent for engaging and inspiring audiences under pressure.