Brandon Chu
CANTERBURY,NSW
Summary
I am a highly motivated and detail-oriented hospitality professional with extensive experience in the industry, including roles as a room attendant and restaurant crew trainer. I've consistently maintained high standards of cleanliness and guest satisfaction in prestigious 6-star hotels like Crown Towers Sydney. I am fluent in Vietnamese and English, with intermediate proficiency in Japanese, allowing me to communicate effectively with a diverse range of guests. With a strong background in customer service, teamwork, and attention to detail, I am well-equipped to contribute to any hospitality team.
I also hold a Responsible Service of Alcohol (RSA) certification, ensuring compliance with industry standards. I am eager to leverage my skills and experience to enhance guest experiences and support operational excellence in a dynamic hospitality environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Room Attendant
Crown Towers Sydney
Sydney , NSW
12.2023 - Current
- Ensured Guest Satisfaction: Maintained a high standard of cleanliness and orderliness in guest rooms, ensuring guest satisfaction.
- Room Cleaning: Made beds, changed linens, and cleaned rooms, including dusting, vacuuming, and mopping floors.
- Bathroom Sanitation: I cleaned and sanitized bathrooms, replenished toiletries, and ensured all fixtures were in working order.
- Attention to Detail: Inspected rooms for maintenance issues and reported any damages or necessary repairs.
- Stock Management: Maintained and replenished the stock of guest amenities, such as towels, soap, and other supplies.
Room Attendant
A by Adina Sydney - Silk Hospitality
Sydney , NSW
08.2023 - 12.2024
- Room Preparation: Thoroughly cleaned and prepared guest rooms, including making beds, changing linens, dusting, vacuuming, and mopping floors.
- Bathroom Sanitation: Cleaned and sanitized bathrooms, replenished toiletries, and ensured all fixtures were functioning correctly.
- Attention to Detail: Paid close attention to detail, ensuring rooms were spotless and well-maintained, with all amenities replenished.
Crew Trainer
McDonald's
Sydney , NSW
06.2022 - 12.2023
- Food Preparation: Prepared food items according to company standards and customer orders, ensuring accuracy and timely service.
- Customer Service: Assisted in front-of-house operations when needed, providing excellent customer service and handling customer inquiries and complaints.
- Quality Control: Maintained high standards of food quality and safety by following all company procedures and health regulations.
- Training and Development: Trained new crew members on kitchen procedures, safety protocols, and food preparation standards to ensure consistency and quality.
Education
Bachelor of Engineering - Software Engineering
University of Technology Sydney
Skills
- Strong verbal communication
- Guest Service
- Work in Fast-paced Environment
- Attention to Detail
- Teamwork
- Problem Solving
- Multitasking
- Hospitality
Languages
Vietnamese
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Japanese
Intermediate (B1)
B1
Certification
Responsible Service of Alcohol (RSA) - Valid Until 2029
Timeline
Room Attendant
Crown Towers Sydney
12.2023 - Current
Room Attendant
A by Adina Sydney - Silk Hospitality
08.2023 - 12.2024
Crew Trainer
McDonald's
06.2022 - 12.2023
Bachelor of Engineering - Software Engineering
University of Technology Sydney
Responsible Service of Alcohol (RSA) - Valid Until 2029
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