Brandon Del Rosario
Burpengary,QLD
Summary
Results-oriented, high-energy, hands on professional, with a successful record of accomplishments in academics, hospitality management, employee management, large volume catering and culinary discipline. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Hospitality and Services Manager
Rockpool Residential Aged Care
09.2019 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Instituted quality systems within organization encompassing training, corrective and preventive action.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Effectively supervised staff of 150+ personnel by implementing company policies, protocols, work rules and disciplinary action.
- Coordinated with other departments to maintain streamlined and productive workflow
Head Chef
MS Food Co
01.2013 - 08.2019
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- Hired, managed and trained kitchen staff.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Mentored kitchen staff to prepare each for demanding roles.
- Rostering
- FSP Management
Customer Relations Team Leader
Ikea
01.2012 - 01.2013
Assistant Manager
K2 Base Camp
01.2011 - 01.2012
Head Chef
Brophy Brothers
01.2008 - 01.2011
- Streamlined kitchen operations for increased efficiency through effective staff scheduling and proper inventory management.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Implemented new recipes and modern cooking techniques to continuously improve the menu offerings and overall dining experience for guests.
Operations and Project Management
Adept Consumer Testing
08.2004 - 05.2008
- Streamlined project management processes by implementing Agile methodologies, resulting in increased efficiency and team collaboration.
- Developed comprehensive project plans for successful execution and timely delivery of projects within budget constraints.
- Reduced project risks by proactively identifying potential issues and implementing mitigation strategies.
- Managed cross-functional teams to ensure effective communication and collaboration throughout the project lifecycle.
Education
Bachelor of Science - Culinary Management
The Art Institute of California
Santa Monica, CABachelor of Art - Environmental Studies
University of California Santa Barbara
Santa Barbara, CASkills
- Business Development
- Project Management
- Quality Control
- Hospitality and Services Management
- Aged Care experience and knowledge of standards
- Employee Relations
- Quality Assurance
- Staff Management
- Project Planning
- Business Analysis
- Sales Support
- Operations Management
- Employee Training and Development
Accomplishments
- 10+ years of Operations, Hospitality and Services Management experience
- Successfully managed restaurants for over 10 years
- Successfully managed an outdoor retail company for over 5 years
- Assisted in catering operations under the supervision of Chef Wolfgang Puck and Executive Chef Katsuo “Suki” Sugiura for the 2009 American Golden Globe Awards
- Over 6 years of retail and customer service experience as an Operations and Training Manager for an outdoor apparel retail store
- CPR and First Aid certified
- Food Safety Supervisor
Certification
Bachelor of Arts
Bachelor of Science
Food Safety Supervisor
CPR and First Aid
Wilderness First Responder
Timeline
Hospitality and Services Manager
Rockpool Residential Aged Care
09.2019 - Current
Head Chef
MS Food Co
01.2013 - 08.2019
Customer Relations Team Leader
Ikea
01.2012 - 01.2013
Assistant Manager
K2 Base Camp
01.2011 - 01.2012
Head Chef
Brophy Brothers
01.2008 - 01.2011
Operations and Project Management
Adept Consumer Testing
08.2004 - 05.2008
Bachelor of Science - Culinary Management
The Art Institute of California
Bachelor of Art - Environmental Studies
University of California Santa Barbara
Bachelor of Arts
Bachelor of Science
Food Safety Supervisor
CPR and First Aid
Wilderness First Responder
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