Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Brandon Del Rosario

Brandon Del Rosario

Burpengary,QLD

Summary

Results-oriented, high-energy, hands on professional, with a successful record of accomplishments in academics, hospitality management, employee management, large volume catering and culinary discipline. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Hospitality and Services Manager

Rockpool Residential Aged Care
09.2019 - Current
  • Identified issues, analyzed information and provided solutions to problems.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Instituted quality systems within organization encompassing training, corrective and preventive action.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Participated in team-building activities to enhance working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used coordination and planning skills to achieve results according to schedule.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Effectively supervised staff of 150+ personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Coordinated with other departments to maintain streamlined and productive workflow

Head Chef

MS Food Co
01.2013 - 08.2019
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
  • Hired, managed and trained kitchen staff.
  • Monitored line processes to maintain consistency in quality, quantity and presentation.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Rostering
  • FSP Management

Customer Relations Team Leader

Ikea
01.2012 - 01.2013

Assistant Manager

K2 Base Camp
01.2011 - 01.2012

Head Chef

Brophy Brothers
01.2008 - 01.2011
  • Streamlined kitchen operations for increased efficiency through effective staff scheduling and proper inventory management.
  • Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
  • Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
  • Implemented new recipes and modern cooking techniques to continuously improve the menu offerings and overall dining experience for guests.

Operations and Project Management

Adept Consumer Testing
08.2004 - 05.2008
  • Streamlined project management processes by implementing Agile methodologies, resulting in increased efficiency and team collaboration.
  • Developed comprehensive project plans for successful execution and timely delivery of projects within budget constraints.
  • Reduced project risks by proactively identifying potential issues and implementing mitigation strategies.
  • Managed cross-functional teams to ensure effective communication and collaboration throughout the project lifecycle.

Education

Bachelor of Science - Culinary Management

The Art Institute of California
Santa Monica, CA

Bachelor of Art - Environmental Studies

University of California Santa Barbara
Santa Barbara, CA

Skills

  • Business Development
  • Project Management
  • Quality Control
  • Hospitality and Services Management
  • Aged Care experience and knowledge of standards
  • Employee Relations
  • Quality Assurance
  • Staff Management
  • Project Planning
  • Business Analysis
  • Sales Support
  • Operations Management
  • Employee Training and Development

Accomplishments

  • 10+ years of Operations, Hospitality and Services Management experience
  • Successfully managed restaurants for over 10 years
  • Successfully managed an outdoor retail company for over 5 years
  • Assisted in catering operations under the supervision of Chef Wolfgang Puck and Executive Chef Katsuo “Suki” Sugiura for the 2009 American Golden Globe Awards
  • Over 6 years of retail and customer service experience as an Operations and Training Manager for an outdoor apparel retail store
  • CPR and First Aid certified
  • Food Safety Supervisor

Certification

Bachelor of Arts

Bachelor of Science

Food Safety Supervisor

CPR and First Aid

Wilderness First Responder



Timeline

Hospitality and Services Manager

Rockpool Residential Aged Care
09.2019 - Current

Head Chef

MS Food Co
01.2013 - 08.2019

Customer Relations Team Leader

Ikea
01.2012 - 01.2013

Assistant Manager

K2 Base Camp
01.2011 - 01.2012

Head Chef

Brophy Brothers
01.2008 - 01.2011

Operations and Project Management

Adept Consumer Testing
08.2004 - 05.2008

Bachelor of Science - Culinary Management

The Art Institute of California

Bachelor of Art - Environmental Studies

University of California Santa Barbara

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Brandon Del Rosario