Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Brandon Gallop

Bonnie Brook

Summary

Dynamic professional with over four years of experience in fraud prevention and detection, complemented by a strong foundation in leadership. Proven ability to communicate effectively, develop strategic plans, and solve complex problems while making informed decisions. Eager to leverage expertise in a permanent role that fosters growth and innovation. Committed to driving results and enhancing operational efficiency through collaborative teamwork and proactive initiatives.

Overview

5
5
years of professional experience

Work History

Analyst, Identity Fraud Services

National Australia Bank (NAB)
01.2024 - Current
  • Investigate cases and applications for any fraud concerns
  • Monitor and review accounts activity
  • Support Customer onboarding by verifying identity documents and digital credentials
  • Resolve issues with customer authentication
  • Investigate and escalate suspicious access activity or anomalies.
  • Supporting, educating and assisting customers with the utmost level of customer experience.
  • Respond to identity-related incidents such as account compromise / fraud.
  • Participate in projects involving new authentication technologies and/or identity platforms.

Analyst, Fraud Operations

National Australia Bank (NAB)
01.2022 - 01.2023
  • Customer service-based phone analyst
  • Problem Solving
  • Liaise with internal customers and external service providers
  • Efficiently and effectively acting on inquiries and queries.
  • Maintaining effective work relationships
  • Supporting, educating and assisting customers with the utmost level of customer experience.

Advisor, Advantedge Fulfilment Quality

Advantedge Financial Services
01.2021 - 01.2022
  • File processing
  • Various dealings with different parts of fulfilment
  • Product inquiries
  • Dealing with Brokers, customers, conveyancers and solicitors
  • Problem Solving
  • Loan management at post settlement

Education

Diploma of Screen & Media - Journalism

Certificate III in 2d & 3d Arts -

Certificate II in security operations -

Certificate II in First Aid -

Certificate IV in Interactive Digital Media -

Certificate III in Interactive and Digital Media -

01.2012

Skills

  • Analytical thinking
  • Time management
  • Attention to detail
  • Project management
  • Critical thinking
  • Decision-making
  • Process improvements
  • Risk analysis
  • Strategic planning
  • System analysis

Personal Information

Date of Birth: 10/05/93

Timeline

Analyst, Identity Fraud Services

National Australia Bank (NAB)
01.2024 - Current

Analyst, Fraud Operations

National Australia Bank (NAB)
01.2022 - 01.2023

Advisor, Advantedge Fulfilment Quality

Advantedge Financial Services
01.2021 - 01.2022

Certificate III in 2d & 3d Arts -

Certificate II in security operations -

Certificate II in First Aid -

Certificate IV in Interactive Digital Media -

Certificate III in Interactive and Digital Media -

Diploma of Screen & Media - Journalism

Brandon Gallop