Brandon Gallop
Bonnie Brook
Summary
Dynamic professional with over four years of experience in fraud prevention and detection, complemented by a strong foundation in leadership. Proven ability to communicate effectively, develop strategic plans, and solve complex problems while making informed decisions. Eager to leverage expertise in a permanent role that fosters growth and innovation. Committed to driving results and enhancing operational efficiency through collaborative teamwork and proactive initiatives.
Overview
5
5
years of professional experience
Work History
Analyst, Identity Fraud Services
National Australia Bank (NAB)
01.2024 - Current
- Investigate cases and applications for any fraud concerns
- Monitor and review accounts activity
- Support Customer onboarding by verifying identity documents and digital credentials
- Resolve issues with customer authentication
- Investigate and escalate suspicious access activity or anomalies.
- Supporting, educating and assisting customers with the utmost level of customer experience.
- Respond to identity-related incidents such as account compromise / fraud.
- Participate in projects involving new authentication technologies and/or identity platforms.
Analyst, Fraud Operations
National Australia Bank (NAB)
01.2022 - 01.2023
- Customer service-based phone analyst
- Problem Solving
- Liaise with internal customers and external service providers
- Efficiently and effectively acting on inquiries and queries.
- Maintaining effective work relationships
- Supporting, educating and assisting customers with the utmost level of customer experience.
Advisor, Advantedge Fulfilment Quality
Advantedge Financial Services
01.2021 - 01.2022
- File processing
- Various dealings with different parts of fulfilment
- Product inquiries
- Dealing with Brokers, customers, conveyancers and solicitors
- Problem Solving
- Loan management at post settlement
Education
Diploma of Screen & Media - Journalism
Certificate III in 2d & 3d Arts -
Certificate II in security operations -
Certificate II in First Aid -
Certificate IV in Interactive Digital Media -
Certificate III in Interactive and Digital Media -
01.2012
Skills
- Analytical thinking
- Time management
- Attention to detail
- Project management
- Critical thinking
- Decision-making
- Process improvements
- Risk analysis
- Strategic planning
- System analysis
Personal Information
Date of Birth: 10/05/93
Timeline
Analyst, Identity Fraud Services
National Australia Bank (NAB)
01.2024 - Current
Analyst, Fraud Operations
National Australia Bank (NAB)
01.2022 - 01.2023
Advisor, Advantedge Fulfilment Quality
Advantedge Financial Services
01.2021 - 01.2022
Certificate III in 2d & 3d Arts -
Certificate II in security operations -
Certificate II in First Aid -
Certificate IV in Interactive Digital Media -
Certificate III in Interactive and Digital Media -
Diploma of Screen & Media - Journalism
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