Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Ability to Overcome My Disability and Health Corncerns
References
Timeline
Generic

Brandon Griffiths

Perth,WA

Summary

Dynamic retail professional with extensive experience at Big W, excelling in customer service and team supervision. Proven ability to enhance store operations and resolve conflicts effectively. Skilled in cash handling and POS terminal operation, consistently achieving high customer satisfaction and fostering a motivated team environment.

Warm and welcoming Customer Greeter known for high productivity and efficient task completion. Possess specialized skills in customer service, communication, and problem-solving which ensure guests receive outstanding first impressions. Excel in empathy, active listening, and adaptability, making sure every interaction is positive and tailored to meet diverse visitor needs, with the ability to recognize and assist with security procedures.

Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.

Overview

19
19
years of professional experience

Work History

Customer Greeter

Big W
Perth, WA
08.2022 - Current
  • Greeted customers as they entered the building and provided directions to their desired destination.
  • Managed cash registers during peak hours when additional support was needed.
  • Distributed promotional materials to customers upon request or as part of special events.
  • Maintained a clean and organized entrance area by removing debris and wiping down surfaces.
  • Performed light maintenance duties such as changing light bulbs, sweeping floors, emptying trash cans.
  • Participated in regular training sessions on topics related to customer service, safety protocols.
  • Assisted with setup and breakdown of events taking place at the facility.
  • Conducted temperature checks for employees and customers entering the building.
  • Ensured that all visitors were following applicable health regulations such as wearing face masks in public areas.
  • Checked identification for restricted items prior to allowing entry into the building.
  • Assisted with managing the flow of foot traffic into the facility by controlling access points when necessary.
  • Communicated with management regarding customer complaints or concerns in a timely manner.
  • Supported other departments within the organization when needed by performing various tasks such as stocking shelves or cleaning up spills.
  • Maintained accurate records related to visitor check-ins and check-outs throughout shift.
  • Monitored surveillance cameras to ensure safety of customers and staff members.
  • Stocked shelves with merchandise on a daily basis according to company guidelines.
  • Alerted security personnel of any suspicious or disruptive activities in the vicinity.
  • Inspected bags and packages entering or exiting the facility for potential threats.
  • Provided customer service assistance, including answering questions about store products, services, and policies.
  • Verified customer reservations before allowing them access to certain areas of the premises.
  • Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
  • Offered customer support by directing to designated locations and connecting with specific personnel.
  • Assisted with security procedures by validating purchases against receipts.

Checkout Supervisor

Big W
Perth, WA
07.2019 - Current
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Trained new employees on company policies and procedures.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Developed strategies to improve team performance and productivity.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Responded to customer questions regarding products, prices and availability.
  • Negotiated with suppliers to secure cost-effective resources.
  • Implemented quality control measures, significantly reducing error rates.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Complied with company policies, objectives and communication goals.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Managed team of XX employees, ensuring high productivity and quality standards were met.
  • Implemented new operational procedures, increasing efficiency.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Streamlined workflow processes, reducing project completion times.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Identified needs of customers promptly and efficiently.
  • Assessed company operations for compliance with safety standards.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Implemented strategies to take advantage of new opportunities.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

Technical Assistant

Big W
Perth, WA
04.2010 - Current
  • Diagnosed computer problems using diagnostic tests and troubleshooting techniques.
  • Resolved customer complaints via phone or email in a timely manner.
  • Provided technical support to users by troubleshooting hardware and software issues.
  • Monitored server performance levels to run applications optimally.
  • Assisted in the installation of hardware and software components, such as printers, scanners, and other peripherals.
  • Maintained accurate records of all repairs performed on computers.
  • Coordinated technical project tasks, ensuring timely completion.
  • Conducted quality assurance tests on new software and hardware.
  • Facilitated communication between technical and non-technical stakeholders.
  • Supported department efforts to develop and maintain systems.
  • Provided technical support and troubleshooting assistance to team members and clients.
  • Developed and executed small projects to improve operation and efficiency.
  • Coordinated and supported the implementation of new systems and technologies.
  • Collaborated with engineers and technicians on technical problem-solving.
  • Supported network administration tasks, including setup and maintenance.
  • Provided customer and end-user support, resolving technical issues efficiently.
  • Assisted in the development and maintenance of databases and software applications.
  • Managed inventory of technical supplies and equipment, ensuring availability.
  • Drafted and revised technical manuals and procedural documents.
  • Assisted in the preparation and delivery of technical training sessions.
  • Monitored and maintained technical equipment, performing regular checks and updates.
  • Assisted in the design and implementation of technical solutions.
  • Maintained up-to-date knowledge of technological advancements and industry trends.
  • Monitored technical systems for security threats and vulnerabilities.
  • Tested components, assemblies and systems to diagnose problems.
  • Performed basic calculations and tabulations of technical data.
  • Organized, analyzed and prepared technical data reports.

Floor Associate

Big W
Perth, WA
04.2010 - Current
  • Restocked shelves as needed throughout the day.
  • Ensured compliance with health and safety regulations.
  • Maintained high standards of customer service during all interactions.
  • Greeted customers and answered their questions about product availability, prices, and use.
  • Contributed to team effort by accomplishing related results as needed.
  • Ensured that aisles were neat, clean, and free from hazards at all times.
  • Stocked shelves with merchandise according to company guidelines.
  • Organized displays to attract customers and promote sales.
  • Assisted customers with locating merchandise in the store.
  • Maintained knowledge of current sales and promotions, policies regarding payment methods, returns, exchanges.
  • Provided assistance to other departments when needed.
  • Performed inventory counts on a regular basis to ensure accuracy of stock levels.
  • Adhered to all safety regulations when handling products and equipment.
  • Monitored store traffic and responded promptly to customer inquiries and complaints.
  • Processed payments for purchases using cash registers or point-of-sale systems.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Received shipments of new merchandise and distributed items to appropriate locations.
  • Cleaned work areas regularly including sweeping floors and emptying trash bins.
  • Operated machinery such as pallet jacks or forklifts in accordance with safety protocols.
  • Assisted with unloading trucks when necessary.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Checkout Operator

Big W
Perth, WA
11.2008 - Current
  • Assisted in the unloading and stocking of inventory items as needed.
  • Verified the age of customers when selling alcohol or tobacco products.
  • Communicated effectively with team members to ensure smooth operation of checkout lanes.
  • Performed price checks for customers.
  • Processed cash, credit, debit, and check payments accurately and efficiently.
  • Adhered to safety guidelines while operating cash registers and other equipment.
  • Organized receipts into neat piles for easy retrieval by customers or management.
  • Balanced tills daily to ensure accuracy of transactions.
  • Ensured that all promotional materials were properly displayed at checkout counters.
  • Operated point-of-sale terminals to record customer purchases.
  • Followed store policies regarding returns, refunds, discounts.
  • Tracked stock levels throughout shift and alerted supervisor when supplies were running low.
  • Provided assistance to customers with product selection queries.
  • Maintained cleanliness of checkout area and ensured it was well stocked at all times.
  • Processed special orders promptly according to customer requests.
  • Inspected returned items for damage before issuing refunds or exchanges.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing procedures for store registers as required.
  • Greeted customers in a friendly and courteous manner.
  • Answered store phone calls to provide general information and direct callers to desired departments.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Organized shelf merchandising to return displays to presentation-ready standards.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Verified payments and electronic funds accuracy to protect involved parties.
  • Monitored self-checkout users to identify problems and maintain store security.
  • Identified customer needs and promoted matching targets to enhance store revenue.
  • Processed sales, returns, and exchanges using POS register system.

Checkout Operator

Spotlight
Perth, WA
03.2006 - 10.2008
  • Assisted in the unloading and stocking of inventory items as needed.
  • Communicated effectively with team members to ensure smooth operation of checkout lanes.
  • Performed price checks for customers.
  • Processed cash, credit, debit, and check payments accurately and efficiently.
  • Adhered to safety guidelines while operating cash registers and other equipment.
  • Organized receipts into neat piles for easy retrieval by customers or management.
  • Balanced tills daily to ensure accuracy of transactions.
  • Operated point-of-sale terminals to record customer purchases.
  • Followed store policies regarding returns, refunds, discounts.
  • Tracked stock levels throughout shift and alerted supervisor when supplies were running low.
  • Provided assistance to customers with product selection queries.
  • Maintained cleanliness of checkout area and ensured it was well stocked at all times.
  • Inspected returned items for damage before issuing refunds or exchanges.
  • Processed special orders promptly according to customer requests.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing procedures for store registers as required.
  • Greeted customers in a friendly and courteous manner.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Organized shelf merchandising to return displays to presentation-ready standards.
  • Processed sales, returns, and exchanges using POS register system.
  • Kept register terminal area and store clean and orderly.
  • Packed and bagged products according to customer preferences.
  • Performed cash count-out at end of each shift and addressed all queries from customers.

Education

High School Diploma -

Eastern Hills Senior Highschool
Perth, WA
07-2008

Certificate IV - Family And Community Services

South Metropolitan TAFE
Perth, WA

Skills

  • Customer service
  • Time management
  • Effective communication
  • Conflict resolution
  • Cash register operation
  • Team supervision
  • Employee training
  • Organizational skills
  • Customer relations
  • Store reset and recovery
  • Written communication
  • Multitasking capacity
  • Retail operations
  • Store operations
  • Merchandising operations
  • POS terminal operation
  • Communication skills
  • Checkout processing
  • Pricing strategy
  • Critical thinking
  • Sales monitoring
  • Cash handling and reconciliation
  • Adaptability and flexibility
  • Point-of-sale operation
  • Product knowledge
  • Complaint resolution
  • Security procedures
  • Professionalism
  • Decision-making
  • Team building and motivation

Affiliations

  • Family Man
  • Loves the outdoors and going on adventures
  • Love of Video Games, Anime and Pop Culture
  • Always making time to assist others in life matters and needs
  • Studying at Tafe
  • Love to have a laugh
  • Always putting my mind to new challenges and tasks.

Languages

English
Professional

Accomplishments

  • Throughout my 16 and a half years at Big W, I have received several awards for my exceptional customer service, friendliness, product knowledge, and adaptability to various tasks. Additionally, I have demonstrated my ability to supervise the checkouts while bringing a fun and warm presence, which helps boost the morale of my coworkers.

Ability to Overcome My Disability and Health Corncerns

  • I have mild cerebral palsy in my right hand and have always worked hard to find ways to manage the challenges I face in both my professional and personal life. Every day, I strive to overcome these obstacles.
  • Additionally, I experience mild nerve-related health concerns due to my cerebral palsy, which I effectively manage on a daily basis.

References

References available upon request.

Timeline

Customer Greeter

Big W
08.2022 - Current

Checkout Supervisor

Big W
07.2019 - Current

Technical Assistant

Big W
04.2010 - Current

Floor Associate

Big W
04.2010 - Current

Checkout Operator

Big W
11.2008 - Current

Checkout Operator

Spotlight
03.2006 - 10.2008

High School Diploma -

Eastern Hills Senior Highschool

Certificate IV - Family And Community Services

South Metropolitan TAFE

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Brandon Griffiths