Brandon Lane
Bathurst,NSW
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
2
2
years of professional experience
Work History
Deli Supervisor
Woolworth's
Bondi Junction, NSW
08.2022 - 12.2022
- Enhanced customer satisfaction by ensuring prompt and accurate order fulfillment in deli department.
- Streamlined deli operations for increased efficiency and productivity with effective scheduling and delegation of tasks.
- Reduced food waste by implementing proper portion control, storage, and rotation practices.
- Maintained clean and sanitary work environment, adhering to health department guidelines and best practices.
- Managed inventory levels to ensure adequate stock availability while minimizing overstock and spoilage.
- Ensured exceptional customer service by addressing complaints promptly and professionally, resolving issues to maintain customer loyalty.
- Promoted positive work culture by fostering teamwork among employees and maintaining open communication channels between staff members.
- Conducted weekly audits of perishable items for freshness and quality assurance purposes, ensuring compliance with company guidelines.
- Inventoried food products and associated materials on weekly basis.
- Managed staff schedules and maintained adequate coverage for all shifts.
Online Manager
Woolworth's Group
Bathurst, NSW And Bondi Junction
08.2020 - 12.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Helped customers locate products and checked store system for merchandise at other sites.
- Contributed to team objectives in fast-paced environment.
- Ensure staff are following correct procedures
- Ensure staff meet KPIs and pick goal times
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamlined order processing for faster delivery times and increased customer satisfaction.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Bar Supervisor
The Colombian Hotel
Sydney, NSW
01.2022 - 05.2022
- Completed bar opening and closing procedures.
- Managed bar inventory and restocked supplies
- Crafted special drink and cocktail menu items for seasonal offerings.
- Improved customer service rankings by resolving issues quickly and accurately.
- Consulted with managers to organize special events and promotions.
- Checked ID cards and verified bar guests were of legal age.
- Implemented drink prep procedures, significantly reducing wasted stock.
Education
High School Diploma -
Dubbo College Senior Campus
Dubbo, NSW11.2018
Certificate III - Retail Services
TAFE
Dubbo, NSW10.2018
Skills
- Phone Systems
- Station Preparation
- Food Handling Standards
- Equipment Maintenance
- Cost Reductions
- Task Delegation
- Team Direction
- Product Rotation
- Food Safety Compliance
- Sanitation Standards
- Employee Supervision
- Staff Training
- Catering Support
References
Irene - Woolworths Deli Manager - (02) 8565 9239
Hayley Hoyle-Traves - Online Team Manager - Woolworths Bathurst - 0421825982
Timeline
Deli Supervisor
Woolworth's
08.2022 - 12.2022
Bar Supervisor
The Colombian Hotel
01.2022 - 05.2022
Online Manager
Woolworth's Group
08.2020 - 12.2022
High School Diploma -
Dubbo College Senior Campus
Certificate III - Retail Services
TAFE