Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brandon Lane

Bathurst,NSW

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

2
2
years of professional experience

Work History

Deli Supervisor

Woolworth's
08.2022 - 12.2022
  • Enhanced customer satisfaction by ensuring prompt and accurate order fulfillment in deli department.
  • Streamlined deli operations for increased efficiency and productivity with effective scheduling and delegation of tasks.
  • Reduced food waste by implementing proper portion control, storage, and rotation practices.
  • Maintained clean and sanitary work environment, adhering to health department guidelines and best practices.
  • Managed inventory levels to ensure adequate stock availability while minimizing overstock and spoilage.
  • Ensured exceptional customer service by addressing complaints promptly and professionally, resolving issues to maintain customer loyalty.
  • Promoted positive work culture by fostering teamwork among employees and maintaining open communication channels between staff members.
  • Conducted weekly audits of perishable items for freshness and quality assurance purposes, ensuring compliance with company guidelines.
  • Inventoried food products and associated materials on weekly basis.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Online Manager

Woolworth's Group
08.2020 - 12.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Contributed to team objectives in fast-paced environment.
  • Ensure staff are following correct procedures
  • Ensure staff meet KPIs and pick goal times
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Streamlined order processing for faster delivery times and increased customer satisfaction.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.

Bar Supervisor

The Colombian Hotel
01.2022 - 05.2022
  • Completed bar opening and closing procedures.
  • Managed bar inventory and restocked supplies
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Consulted with managers to organize special events and promotions.
  • Checked ID cards and verified bar guests were of legal age.
  • Implemented drink prep procedures, significantly reducing wasted stock.

Education

High School Diploma -

Dubbo College Senior Campus
Dubbo, NSW
11.2018

Certificate III - Retail Services

TAFE
Dubbo, NSW
10.2018

Skills

  • Phone Systems
  • Station Preparation
  • Food Handling Standards
  • Equipment Maintenance
  • Cost Reductions
  • Task Delegation
  • Team Direction
  • Product Rotation
  • Food Safety Compliance
  • Sanitation Standards
  • Employee Supervision
  • Staff Training
  • Catering Support

References

Irene - Woolworths Deli Manager - (02) 8565 9239

Hayley Hoyle-Traves - Online Team Manager - Woolworths Bathurst - 0421825982








Timeline

Deli Supervisor

Woolworth's
08.2022 - 12.2022

Bar Supervisor

The Colombian Hotel
01.2022 - 05.2022

Online Manager

Woolworth's Group
08.2020 - 12.2022

High School Diploma -

Dubbo College Senior Campus

Certificate III - Retail Services

TAFE

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Brandon Lane