BRANDON LEE
Miller's Point,NSW
Summary
Successful Compliance Officer with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline operations.
Overview
10
10
years of professional experience
Work History
Risk and Compliance Officer
MoneyMe Financial Pty Ltd
01.2022 - Current
- Responsible for implementing and managing an effective compliance program
- Developing and reviewing company policies
- Advising management on the company's compliance with laws and regulations through reports
- Creation and management of action plans in response to audit discoveries and compliance violations
- Auditing of company procedures, practices, and documents to identify risks
- Conducting of due diligence on the company's current and prospective business partners
- Identifying and verifying KYC documents for potential customers
- Facilitating compliance with ASIC's Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) guidelines.
Administrative Coordinator/Marketing Executive
Melbourne Powered
10.2021 - 01.2022
- Responsible for a wide range of administrative tasks from the management of supplier accounts to receiving of invoices
- Management of customer and supplier interactions and ensuring a high standard of service across all communications over the phone, email and in person
- In charge of inventory management which includes stock management and coordinating with suppliers
- Management of business's online store on Shopify, which includes basic website maintenance
- Gathering data from business social media accounts to aid business decision making
- Drafting of administrative policies to aid in future administrative decision making processes.
Operations Manager/Marketing Executive
Scoopy Milkbar
01.2019 - 10.2021
- Responsible for a wide range of daily operational tasks and assisting customers' needs and enquiries
- Managing inventory and training new staff members to ensure a quality service is maintained
- In charge of communicating and explaining the product to customers to help drive sales
- Overseeing operations and implementing policies and systems that encourage optimum performance in the work environment
- Managing the welfare of employees in order to maintain a positive and healthy work environment
- Working in cohesion with the marketing manager to implement and execute marketing strategies to boost sales/brand awareness
- Gathering data from business social media accounts to aid business decision making.
Bartender
Japanese Teppanyaki Inn
10.2017 - 12.2018
- Senior bartender at a high-end restaurant in Melbourne with the responsibility of maintaining the quality of beverages and work station cleanliness
- Learnt valuable lessons on the importance of personal presentation and was required to work under pressure meeting the demands of customers in a fast-paced environment.
Customer Service Officer
Changi Airport (Singapore)
01.2014 - 05.2015
- Greeting travellers and assisting them with general enquiries
- Communicated with customers in person, over the phone and via email
- Learnt the importance of exceeding customer expectations and going above and beyond to satisfy their needs.
Education
BACHELOR OF BUSINESS - Marketing
RMIT
12.2019
DIPLOMA IN BUSINESS STUDIES -
TEMASEK POLYTECHNIC
12.2015
HIGHER SCHOOL CERTIFICATE -
BEDOK TOWN SECONDARY
12.2011
Skills
- Fluent in English and Mandarin
- Creative problem solving skills with out of the box thinking
- Incredibly punctual, deadline driven and always focused on delivering quality services and products
- Friendly natured and easy to work with
- Competency in Microsoft programs (Word, Excel, Powerpoint, Access)
- Document Review
- Auditing Processes
- Internal Controls
- Controls Tests
- Risk Management
- Cross-functional collaboration
References
CONTACT DETAILS AVAILABLE UPON REQUEST
Timeline
Risk and Compliance Officer
MoneyMe Financial Pty Ltd
01.2022 - Current
Administrative Coordinator/Marketing Executive
Melbourne Powered
10.2021 - 01.2022
Operations Manager/Marketing Executive
Scoopy Milkbar
01.2019 - 10.2021
Bartender
Japanese Teppanyaki Inn
10.2017 - 12.2018
Customer Service Officer
Changi Airport (Singapore)
01.2014 - 05.2015
BACHELOR OF BUSINESS - Marketing
RMIT
DIPLOMA IN BUSINESS STUDIES -
TEMASEK POLYTECHNIC
HIGHER SCHOOL CERTIFICATE -
BEDOK TOWN SECONDARY
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