BRANDON LING CHANG AN
Melbourne,VIC
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
9
9
years of professional experience
Work History
Polyaire Branch Manager
Polyaire
07.2023 - 11.2023
- Ensuring strict compliance of procedures in relation to operational matters relating to stock data integrity, valuation, stock movement and reconciliation at all branch operations and logistics;
- Managed approximately 50-100 incoming calls and emails per day from customers;
- Oversees branch operations, inventory system education and queries, including a recent comprehensive operations system implementation and integration; Inventory control in the form of determining stock movements, implementing procedures to ensure effective distribution along with monitoring purchases and storage;
- Oversees the supply of products to the customers in a cost efficient and timely manner on a daily basis in a fast-paced environment;
- Oversees inventory accuracy at branches, and ensuring that physical quantities reflect accurately when compared to the electronic systems, including recording and auditing of all transactions and ensuring re-ordering and re-stocking at optimal times through forecasting;
- Coding and authorizing all external purchases for the branch
- Including liaising with suppliers in negotiations; Control of freight in and out of the branch, including direct contact with both customers and transport companies to ensure that key performance indicators are met; Managing a team of both office and warehousing staff
- Including effective warehouse management storage, distribution and installing checks and balances; Administering effective policies on both warehousing, sales, bookkeeping, tracking and supply & demand forecasting; Monitoring the performance of team members along with constant training and up-skilling of employees
- Creating an efficient workflow environment and positive culture based on employee well-being and growth; Employing operations staff for the branch and evaluating individual skill levels, directing them towards their strengths and helping the team overcome their shortcomings; Organizing and directing stock-takes as directed by Head Office
- Usually on an annual basis but variances are investigated and accounted for on a daily basis; Building and maintaining good relations with the other branches in Victoria and interstate
- Liaising with the Sales and Credit teams to grow the business; Maintain a safe working environment in the warehouse, compliant with OHS regulations ensuring strict safety standards for the warehouse; Organizing and facilitating the influx of goods from routine container shipments and ensuring all stock was accounted for and brought into the warehouse premises safely and securely; Routine discussions with management team to work towards the common goal of improving business practices;
Polyaire Counter Sales/Warehouse/Administration Assistant
Polyaire
01.2022 - 06.2023
- Job scope involved: Accurate data entry on Sage system
- Provide timely follow-up to customer questions, timely solutions to problems and timely compliant handling to ensure customer satisfaction
- Liaise regularly with Polyaire Sales staff to coordinate sales orders, deliveries and other information to customers as required
- Provide information to new, existing or prospective customers in relation to outgoing deliveries of products as required
- Provide a professional service attitude towards customers at all times
- Keep customers informed about new products, special promotions and company policies affecting the business relationship
- Ensure compliance with Credit procedures as issued by the Credit department
- Process payments for goods as required
- Assist in branch stocktaking activities as required
- Assist stores personnel as necessary
- Liaise with suppliers for order and delivery purposes as required
- Perform tasks in compliance with OHS policies, procedures as set out in Legislation
- Contribute to team effort by accomplishing related results
- Other responsibilities relating to the role, as directed by the Branch Supervisor
- Perform functions relating to receipt, storage and dispatch of goods
- Maintain stock at agreed levels and ensure its security
- Assemble goods to satisfy orders, requisitions or schedules and pack appropriately
- Complete Documentation for movement of goods & stock records.
CHIEF CLERK
Singapore Armed Forces
01.2015 - 01.2017
- Led two years serving as CHIEF CLERK in the Administrative Department and Logistics Division of the Singapore Armed Forces
- Job Scope involved: Updated and recording of spreadsheets vital to operational readiness, frequently made use of during extensive exercise periods
- Managed Routine Stocktaking, conducted every six months to twelve months
- Maintained and Arranged handling of sensitive and important documents for the office, frequently were used during high-key periods
- Streamlined and facilitated email correspondence between management, senior executives, and workers in field
- Performed daily reports given to superiors for verification and then disseminated to the entire personnel list
- Organized bookkeeping of stores and accounts held in office as well as work with fellow servicemen on state of equipment stores and relaying information up to management team
- Set up meetings and appointments for all personnel such as medical appointments, or business meetings with outside contractors for superiors
- Instructed newly posted in members on responsibilities, company policies and what would be expected from superiors
- Monitored macro-level management employed by superiors and ensured everybody was seeing eye to eye when working together to achieve set goals
- Took initiative to work together with co-workers to achieve daily objectives
- Coordinated with other offices to maintain base quotas on equipment stores, ensuring optimal capacity for efficiency
- Attended meetings in a notary capacity and secretary to superiors, meeting minutes were then relayed to other superiors for further discussion before implementation.
Education
Higher Level - International Relations
Monash University
Clayton, VIC07.2021
Highschool, IB Diploma -
Hwa Chong International School
Singapore12.2014
Skills
- Shift Scheduling
- Performance Reviews
- Employee Development
- Human Resources Knowledge
- Cash Handling Expertise
- Work Prioritization
- Interviewing and Hiring
- Safety Oversight
- Equipment Maintenance
- Vendor Relationship Management
- Workflow Coordination
- Logistics Management
- Workforce Management
- Budget Management
- Inventory Management
- Route Optimization
- Shipping Documentation
- Fleet Dispatch
- Carrier Negotiations
- Freight Cost Reporting
- Continuous Improvement
- Logistics Oversight
- Domestic Freight Management
- Supplies Inventory
- Team Management
- Warehouse Safety
- Work Delegation
- Warehouse Operations
- Safety Standards
- Business Development
- Sales Professional
- Coaching and Mentoring
- Process Improvement
- Relationship Building and Management
- Branch Operations Management
- Business Development Expertise
- Relationship Building
- Risk Mitigation
- Sales Development
- Client Acquisition
- Goals and Performance
- Revenue Generation
- Staff Management
- Excellent Work Ethic
- Staff Training
- Team Player
- Key Performance Indicators
- Operations Management
- Team Supervision
- Conflict Resolution
- Decision-Making
- Staff Supervision
- Sales Expertise
- Verbal/Written Communication
- Staff Recruitment
- Public Speaking
- Documentation
- Strategic Planning
- Proficient in MS Office
- Business Planning
- Attention to Detail
- Strong Team-Builder
Forklift certified
Obtained Forklift Driver certification and license in 2022
Timeline
Polyaire Branch Manager
Polyaire
07.2023 - 11.2023
Polyaire Counter Sales/Warehouse/Administration Assistant
Polyaire
01.2022 - 06.2023
CHIEF CLERK
Singapore Armed Forces
01.2015 - 01.2017
Higher Level - International Relations
Monash University
Highschool, IB Diploma -
Hwa Chong International School
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