Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Brandon Newman

Melbourne,Australia

Summary

I'm a reliable, hardworking professional with a background in banking, hospitality, and film. I work hard to provide exceptional customer service, I thrive in team environments, and I bring strong leadership and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bistro Supervisor

Mitre Tavern
Melbourne CBD
01.2024 - Current
  • Hosting the venue and overseeing the venue (40+ tables) and staff (up to 10 staff).
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Resolved customer complaints in a timely manner.
  • Maintained cleanliness of bistro area and ensured adherence to health codes.
  • Managing and taking bookings.
  • Delegating staff in an orderly fashion.
  • Maintaining stock levels.
  • Ensuring the upkeep of overall cleaning is adequate for the venue.
  • Serving food and managing the pass during service.
  • Reconciliation of the tills & floats at the end of the day.
  • Coming up with new ideas for the venue.

Hospital & Provider Advocacy Consultant

Medi Bank Private
07.2023 - 01.2024
  • Performing eligibility checks for members for upcoming admissions.
  • A high level of customer service.
  • Analysing claims for reassessment or correction.
  • Heavy Data Entry.
  • Liaising with hospitals/doctor’s rooms with any queries they may have.
  • Adhering to Medi Bank’s privacy and rules.
  • Reassessing claims.
  • Taking 50-70 calls a day.
  • Web chat – taking 3 different convocations at once.

Personal Banker

ANZ Contact Centre
05.2021 - 03.2023
  • I have been promoted twice since working at ANZ – including being a Wealth consultant who deals with Kiwisaver (NZ super) and Investment funds. I have also been promoted to Personal Banker which involves lending.
  • Having a high standard of customer service.
  • Close attention to detail with every call, making sure to follow all processes.
  • Servicing 70+ Calls a day on average.
  • Collaborating on weekly Team Meetings.
  • Opening/maintaining Term Deposits up to 25 million.
  • Making payments up to $1 Million.
  • Activity thinking and Problem-solving with customer queries.
  • Managing my time efficiency on a day-to-day basis with calls and keeping on top of my adherence/stats.
  • Using up to 6-8 different software programs on a day-to-day basis.
  • Assessing customers’ current expenses and using internal systems to figure out whether customers can afford the lending they are applying for.
  • Writing up Narratives for Lending assessments on a customer’s situation.
  • Assisting with Insurance Quotes.
  • Adhering to CCCFA lending Criteria.
  • Following the Banks set internal processes thoroughly to prevent any risk.
  • Managing customers’ Internet banking.
  • Using my Services values: Welcome, Understand, Decide, take action and summarise.
  • Following up with a customer requiring a call back – being accountable and following up on anything involving me.
  • Dealing with Fraudulent cases, seeing Red flags and knowing when to raise concerns.
  • This includes going the extra mile when looking through customers’ accounts and ensuring their Internet banking and funds are secure.
  • Always looking for new ways to better myself by working with my Team Leader.

Café Manager

Get Fixed Bicycle Café
10.2020 - 04.2021
  • Making sure the flow of the business is up to speed and running smoothly at all times.
  • Reaching targeted sales every week.
  • Allocating tasks for staff members to ensure all members on duty are busy.
  • Coming up with new procedures as the business was expanding, this included; planning the layout of the new café, bringing new innovative ideas and strategies regularly to perfect the momentum of the new business to the fullest, creating new products to peak the interests of all different varieties of people.
  • Teaching staff new procedures to ensure we are operating efficiently.
  • Taking care of stock control by doing daily and weekly orders.
  • Cash management.
  • Formally managing customer complaints to reach their needs to make sure they leave happy if necessary.
  • Hiring new staff and helping expand the growing business.
  • Working in a high-pressure environment.

Duty Manager

Passo Pizza Pasta Café
05.2020 - 10.2020
  • Allocating tasks for staff members to ensure all members on duty are busy.
  • Ensuring the sale of liquor is done responsibly and by the law.
  • Being responsible for cash management at the end of the day by recording all documents and making sure everything balances.
  • Encouraging a positive and safe work environment for team members and customers.
  • Taking high volumes of phone bookings a day and keeping track of the availability of the restaurant for the week.
  • Maintaining good relationships with staff while also making sure staff operate within company policies.
  • Being an all-rounder within the company i.e. – Bartender, Barista, waiter.
  • Increasing sales through having excellent knowledge of what we have to offer.
  • Maintaining personal standards of great customer service for every customer.
  • Taking appropriate action to resolve customer enquiries and complaints.
  • Keeping track of FOH stock, making sure enough stock is ordered for the week.

Duty Manager

The Duke of Wellington
08.2019 - 05.2020
  • Being in charge of 18 pokies machines and making sure correct procedures are followed.
  • Handling up to $15,000 a day by maintaining 3 different cash floats.
  • Correctly allocating cash to the rightful place at the end of the day.
  • Allocating tasks for staff members to ensure all members on duty are busy.
  • Ensuring the sale of liquor is done responsibly and by the law.
  • Being responsible for cash management at the end of the day by recording all documents and making sure everything balances.
  • Taking high volumes of phone bookings a day and keeping track of the availability of the restaurant for the week.
  • Being an all-rounder within the company i.e. – Bartender, Barista, waiter.
  • Increasing sales through having excellent knowledge of what we have to offer.
  • Maintaining personal standards of great customer service for every customer.
  • Taking appropriate action to resolve customer enquiries and complaints.
  • Keeping track of FOH stock, making sure enough stock is ordered for the week.

Education

Completed with REIV - CPP41419 Certificate IV in Real Estate Practice -

REIV - Real Estate Institute of Victoria
Melbourne, VIC

Skills

  • Customer service
  • Team leadership
  • Problem solving
  • Time management
  • Data analysis
  • Financial skills
  • Conflict resolution

Certification

  • RSA Victoria LIQUOR CONTROL VICTORIA (LCV) RSA CERTIFICATE 2024
  • Managers Certificate of the Sale and Supply of Alcohol Act 2012 (Duty Manager license) 2019
  • LCQ Certificate 2019
  • Graduated from The New Zealand Film & Television School (certificate) 2018
  • Gained full driver’s license 2016
  • Excellence Endorsement in Photography 2015
  • Tawa College (Achieved NCEA levels 1, 2 and 3) 2015

References

References available upon request.

Timeline

Bistro Supervisor

Mitre Tavern
01.2024 - Current

Hospital & Provider Advocacy Consultant

Medi Bank Private
07.2023 - 01.2024

Personal Banker

ANZ Contact Centre
05.2021 - 03.2023

Café Manager

Get Fixed Bicycle Café
10.2020 - 04.2021

Duty Manager

Passo Pizza Pasta Café
05.2020 - 10.2020

Duty Manager

The Duke of Wellington
08.2019 - 05.2020

Completed with REIV - CPP41419 Certificate IV in Real Estate Practice -

REIV - Real Estate Institute of Victoria

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