Summary
Overview
Work History
Education
Skills
Languages
Professional References
Timeline
Generic

Brandon Ngo

West Footscray ,VIC

Summary

Highly motivated individual adapted to work under fast paced and pressured conditions within a nationally respected flagship retail store. As a current business specialist at Optus Bourke Street Mall, I have an understanding of the efforts and measures that are needed to drive a consistent result whilst also aiming to exceed targets and expectations. As a sales representative working under a highly competitive work environment, I have developed the skills, efficiency, and mindset that's needed to excel individually in terms of results whilst also learning the importance of crew development and mentoring others to share my skill set. I hope to further develop my skills and knowledge making them into assets that I can utilise for my future endeavours, assisting me to develop myself into an exceptional leader, business owner, and salesman.

Overview

6
6
years of professional experience

Work History

Full Time Business Specialist

Optus Telecommunications
08.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Full Time Sales Representative

Optus Telecommunications
07.2022 - 08.2023
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Trained and mentored new sales representatives.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Part Time HD Food and Beverage Attendant

Crown Melbourne
12.2019 - 07.2022
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Greeted and seated guests to provide friendly and welcoming experience.

Casual Restaurant Waiter

District 3030
11.2018 - 12.2019
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Business Management

RMIT University
Melbourne, VIC

Bachelor of Science - Osteopathy

Victoria University
Melbourne, VIC

High School Diploma -

Suzanne Corey High School
Melbourne, VIC
11.2018

Skills

  • Client Engagement
  • Sales management
  • Business Intelligence
  • Training and mentoring
  • Teamwork and Collaboration
  • Problem-solving skills
  • Goal-Oriented
  • Exceptional customer service
  • Conflict Resolution
  • Sales expertise

Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual

Professional References

Stefan Soares 

Optus Bourke Street Mall 

Store Manager 

0411 783 326


Dean Mclaughlan 

Optus Broad Meadows 

Store Manager 

0411 142 740

Timeline

Full Time Business Specialist

Optus Telecommunications
08.2023 - Current

Full Time Sales Representative

Optus Telecommunications
07.2022 - 08.2023

Part Time HD Food and Beverage Attendant

Crown Melbourne
12.2019 - 07.2022

Casual Restaurant Waiter

District 3030
11.2018 - 12.2019

Business Management

RMIT University

Bachelor of Science - Osteopathy

Victoria University

High School Diploma -

Suzanne Corey High School

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