Summary
Overview
Work History
Education
Skills
Timeline
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Brandon O'Dwyer

Leopold

Summary

Experienced Assistant Team Leader with a proven track record of over one year in administrative roles, including extensive experience prior to assuming the Assistant Team Leader title. Possess formal training and expertise in administration, eagerly awaiting an opportunity to transition into a Team Leader role.

Overview

6
6
years of professional experience

Work History

Assistant Team Leader / RSW

Gateways Support Services
02.2024 - Current
  • Participated in the development of protocols, risk management plans and participant profiles.
  • Developed SIL quotes by gathering information from existing report and previous data
  • Maintaining a roster, often quickly solving problems and filling shifts
  • Communication via Email, Communication book and diary
  • Held 1:1 support sessions with staff
  • Rostering and approved funding
  • Filled and sent monthly behaviour reporting
  • Client movement
  • Communication with client families
  • Organised inclusive outings for participants
  • Coached staff through difficult situations
  • Conducted audits on service, and actioning non NDIS compliant items (Out of date posters)
  • Over three occasions of Acting Team Leader, with smooth handovers
  • Experience of being on call for countless occasions
  • Providing a safe working environment for staff

Residential Support Worker

Gateways Support Services
11.2022 - 02.2024
  • Assisted participants with personal care, health management and medication administration
  • Advocating for participants to health care professionals
  • Supporting participants to prepare meals, clean, and complete house hold tasks
  • Working closely with Mealtime Management Plans (Participant with Dysphasia)
  • Working with a client with high BOC, and complex health needs (Epilepsy)
  • Working with a client who rely on hoisting, shower commode and wheelchair
  • Supporting a client with vision Impairment
  • Working closely with participants to complete goals

Sales Assistant

Aldi
07.2022 - 10.2022
  • Contributed to team objectives in fast-paced environment.
  • Established rapport with customers using active listening and interpersonal skills.
  • Presented professional image consistent with company's brand values.


RETAIL SALES ASSOCIATE

Vodafone
06.2021 - 04.2022
  • Helped customers complete purchases, locate items and join reward programs
  • Greeted customers and helped with product questions, selections and purchases
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Answered questions about store policies and addressed customer concerns
  • Logged reports, expenses, receipts and sales documents into digital database
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Greeted customers and helped with product questions, selections, and purchases.

Shift Supervisor

McDonald's
11.2020 - 05.2021
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Analyzed sales figures and identified areas for improvement.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Crew Member

McDonald's
08.2018 - 11.2020
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Trained new team members on procedures, customer service, and sales techniques.

Sandwich Artist

Subway
01.2018 - 08.2018
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Kept workplace clean and organized in line with restaurant policies.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Greeted guests, promoted specials, and took orders.
  • Monitored inventory and requisitioned low-stock items.

Education

Certificate IV in Disabilty -

The Gordon
Geelong, VIC
02.2022

Completed Year 10 -

Geelong High School
Geelong, VIC
12.2018

Skills

  • Assigning Tasks
  • Time Management
  • Retail Sales
  • Sales Expertise
  • Corrective Actions
  • Customer Assistance
  • Providing Feedback
  • Cash Handling
  • Store Opening and Closing
  • Product Promotion
  • Cash Register Operation
  • Strategic Selling
  • Productivity Maximization
  • Persuasive Selling
  • Product and Service Sales
  • Sales Goal Attainment
  • Truck Unloading
  • Stocking and Receiving
  • Product Merchandising
  • Display Building
  • Complaint Management
  • POS System Operations
  • Teamwork and Collaboration
  • Policy and Procedure Adherence
  • Conflict Resolution
  • Sales Contracts
  • Product Knowledge
  • Retail Store Operations

Timeline

Assistant Team Leader / RSW

Gateways Support Services
02.2024 - Current

Residential Support Worker

Gateways Support Services
11.2022 - 02.2024

Sales Assistant

Aldi
07.2022 - 10.2022

RETAIL SALES ASSOCIATE

Vodafone
06.2021 - 04.2022

Shift Supervisor

McDonald's
11.2020 - 05.2021

Crew Member

McDonald's
08.2018 - 11.2020

Sandwich Artist

Subway
01.2018 - 08.2018

Certificate IV in Disabilty -

The Gordon

Completed Year 10 -

Geelong High School

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Brandon O'Dwyer