Summary
Overview
Work History
Education
Skills
Leisure
References
Timeline
Generic

Brandon Rowlands

Sydney,NSW

Summary

Motivated Hostel Manager offering 2-year background marketing, planning and coordinating hostel accommodation services. Well-versed in developing marketing strategies, administering budgets and periodically inspecting facilities. Familiar with hostel and hotel management practices. Accommodating and helpful professional focused on providing utmost customer service by adapting to challenges and providing hands-on management techniques.


Overview

6
6
years of professional experience

Work History

Working Holiday (Japan)

Multiple Employers
03.2019 - 03.2021
  • Developed and maintained positive relationships with guests for satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Contributed to revenue growth by upselling additional services such as extended stays or private room upgrades when appropriate.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Managed budgets and expenses and analyzed and interpreted financial information to monitor sales and profits.
  • Established partnerships with tour operators to offer exclusive deals for hostel guests, enhancing their overall experience.

Warehouse Worker

Howards Storage World
03.2018 - 03.2019
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Performed general housekeeping and cleaning tasks.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

Receptionist

BaseX
09.2017 - 03.2018
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.

Sales Assistant

Liqourland Chatswood
05.2016 - 09.2017
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.

Spotless Casual Barista/Waiter

01.2015 - 05.2016
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.

Landscaper's Labourer

  • General laboring duties for a Landscaper
  • Digging holes, cleaning the site, and other general duties.

Assistant Welder

Weld Around Us
  • General light metal welding work
  • Work included screen doors, railings, and TV sets
  • General laboring duties.

Wait Staff

  • Waiting tables for large lunches/functions.

Education

Certificate III in Business Studies -

01.2023

Responsible Service of Alcohol, Responsible Conduct of Gambling, First Aid Certificate, Barista, Certificate 3 in Hospitality -

01.2015

Certificate 2 in Skills for Work and Study (Year 10 Equivalent) -

01.2013

WHS White Card -

01.2011

First Aid Certificate -

01.2011

Skills

  • Customer Service
  • Point of Sale Registers
  • Excellent Excel Skills
  • Computer Literate
  • Hard Working
  • Enthusiastic
  • Quick Learner
  • Reliable and Trustworthy
  • Adaptable and Flexible
  • Staff Management
  • Responsible and Punctual

Leisure

Socialising with friends, Sports, Travelling.

References

Available upon request

Timeline

Working Holiday (Japan)

Multiple Employers
03.2019 - 03.2021

Warehouse Worker

Howards Storage World
03.2018 - 03.2019

Receptionist

BaseX
09.2017 - 03.2018

Sales Assistant

Liqourland Chatswood
05.2016 - 09.2017

Spotless Casual Barista/Waiter

01.2015 - 05.2016

Landscaper's Labourer

Assistant Welder

Weld Around Us

Wait Staff

Certificate III in Business Studies -

Responsible Service of Alcohol, Responsible Conduct of Gambling, First Aid Certificate, Barista, Certificate 3 in Hospitality -

Certificate 2 in Skills for Work and Study (Year 10 Equivalent) -

WHS White Card -

First Aid Certificate -

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Brandon Rowlands