Brandon Roy
Melbourne,VIC
Overview
13
13
years of professional experience
Work History
Technology Change Manager
Whitehorse City Council
11.2023 - Current
- Leading multiple change initiatives for diverse business units, collaborating with executives, managers and coordinators to align with organisational goals
- Key responsibilities include: Transitioning to a new contact centre platform for optimised workflows and enhanced customer interactions
- Leading a small project delivery team to deliver project milestones on time and on budget
- Running an exciting change champion network, that’s focused on peer learning and a fun reward program
- Implementing change activities for a “New ways of working” campaign with Microsoft 365 business applications
- Reporting on user adoption with Microsoft Adoption Score and usage reports
- Conducting impactful end-user workshops, including change impact and readiness assessments and persona mapping to address concerns, analyse training needs, and manage resistance effectively
- Designing and implementing a structured adoption program for a smooth transition to the new contact centre solution for customer service and 10 other internal departments
- Establishing usage baselines and providing Key Success Indicator (KSI) reports for informed decision-making
- Working with internal communication advisors, crafting customised campaigns for effective change management
- Additionally, supporting and facilitating change activities by analysing the current state of business processes impacted by an Oracle ERP implementation
- Developed a comprehensive change management plan outlining communication strategy, training programs, and resistance management techniques.
Enterprise Change Specialist
Brimbank City Council
01.2023 - 11.2023
- Responsible for heading all internal change projects for council employees
- Working closely with the C.I.O
- And Executive of Organisational Strategy to deliver a 1 year project for Microsoft 365 (M365) OneDrive for Business Microsoft Teams (Collaboration, Telephony and Meeting Rooms) SharePoint Online (Intranet and Trim/CM9 replacement) Microsoft Power Platform Conducted end-user workshops to understand better how the business utilised desktop storage and intranet collaboration in compliance with information management standards and policies
- CIA (Change Impact Assessment), persona mapping, training needs analysis
- Utilising findings to manage resistance to change
- Baselined usage and key success indicator (KSI) reports to leadership and steering committees to gauge success
- Conducting business analysis and building a case for automating day-to-day tasks
- Lead a small team of internal communication advisors, spearheading customised and effective communications campaigns.
Microsoft Adoption Lead
Pancare Foundation – Australia
09.2021 - 09.2022
- Evaluated, designed, and delivered a digital transformation program for the organisation to help gain the full potential of their Office 365 investment
- This enabled Pancare to work more effectively and efficiently within their teams and better serve their patients and volunteer community
- Working closely with the C.E.O
- And C.F.O
- To evaluate the organisations' ability to undertake a digital transformation utilising their Microsoft software investment
- Conducted end-user workshops to understand better how the business utilised email, desktop storage and intranet collaboration
- CIA (Change Impact Assessment), persona mapping, training needs analysis
- Designed an adoption program to transition employees from current state to future state
- Provided usage and key success indicator (KSI) reports to leadership to gauge success.
Head of Change Management APAC
NTT Cloud Communications
03.2019 - 09.2021
- Overseeing the Organisational Change Management (OCM) practice for the Asia Pacific (APAC) region, I was responsible for promoting and delivering adoption services
- Proven ability to help customers drive the adoption of leading collaboration platforms
- Oversee, mentor, and develop a team of 5 customer success specialists to ensure they deliver projects on time, within budget and wow our customers on any given project
- Continually look for areas of improvement to drive consistent results across the project team
- This includes budget utilisation, people performance metrics and problem-solving
- Execute project scope, goals, and budget plans, including milestones and project deliverables
- Conduct stakeholder, persona, change champion, communications, and training workshops
- Designed and delivered an internal adoption program in transitioning the APAC region to Microsoft Teams, including a couple of projects that had a focus on Accessibility and Inclusion.
Microsoft Modern Workplace Consultant
Data#3 Limited
01.2017 - 01.2019
- Responsible for promoting Microsoft business application services
- Strong focus on collaboration offerings with enterprise customers by supporting technical and business presales activities
- Architecting, scoping, costing and proposing solutions
- Additionally, responsible for designing an adoption program focused on the Microsoft Teamwork framework
- Developed Adoption and Change Management programs for Microsoft products and services
- Delivery of customer demo and Proof of Concepts environments for Office 365 applications
- Delivery of clear, precise, and engaging customer presentations of architected solutions
- Act as a technical evangelist for marketing activities, including attending/speaking/presenting at conferences, user groups, webinars, and customer workshops
- Campaigned and designed solutions for Microsoft Skype for Business and MS Teams, including full Audio Visual (AV) and Unified Communications (UC) ecosystem, on-premises and Office 365 environments, Exchange, Active Directory and Unified Messaging, Telephony, VC interoperability, Conferencing and Enterprise Voice.
Microsoft Collaboration Specialist
West Corporation
01.2012 - 01.2017
- Responsible for scoping Microsoft communications and video collaboration offerings with enterprise customers by supporting technical presales and user adoption activities
- This included designing solutions that met the technical requirements as well as fit for purpose for the business and end-user use cases
- Designed all Microsoft scopes of work, including costings and work breakdown structures
- Presales qualification, customer demos, proposals, and tenders
- Developed over 15 end-user adoption campaigns for Australia and New Zealand-based (ANZ)
- Persona-based learning artifacts, activities and logistics
- Built the ANZ audio visual (AV) practice, which generated over 1 million in revenue in the first 18 months
- Onboarded AV partners and distributors
- Responsible for owning vendor relationships and becoming a product expert, obtaining and maintaining vendor certifications to maintain sales qualifications.
Solution Consultant
Integra Telecom
01.2011 - 01.2012
- Responsible for assisting the professional services team with the adoption of Microsoft Lync
- Worked with a team of interstate training specialists to deliver training plans for geographically dispersed customers
- Needs assessments of current collaboration platforms and desired business outcomes
- Build training plans that deliver on the business outcomes defined by the customer business decision-makers
- Worked closely with internal and external project managers to maintain visibility, lower risk and deliver projects on time
- Provided valuable input to increase training and adoption offerings.
Education
Associate of Applied Science -
Asheville-Buncombe Technology
Asheville, North CarolinaSkills
- Sound judgement and problem-solving skills
- Experience with medium and large-scale organisational change efforts
- Able to work effectively at all levels in an organisation
- Experience in developing, implementing, and communicating technology change stories, strategy, and operations to a wide-impacted audience
- Strong visual delivery of communication messages with heavy creative demand, as well as clarity and freshness of communication
- Conduct stakeholder, persona, change champion, communications, and training workshops to identify stakeholders and approaches to manage stakeholders to gather the information that provides input into change management plans and delivery of the change programs
- Working knowledge with project management approaches, tools, and phases of the project lifecycle
- Collaboration specialist; bridging the IT/business gap, translating complex tech to obtain clear user adoption & business impact
Websites
Articles Written
- Why a Technology-Focused Change Manager is More Effective, https://www.linkedin.com/pulse/why-technology-focused-change-manager-more-effective-brandon-roy-isgcc/
- Leveraging Change Management to Implement Technology, https://www.linkedin.com/pulse/leveraging-ocm-implement-technology-collaboration-brandon-roy/
- Digital Transformation for Manufacturing Industries, https://www.linkedin.com/pulse/digital-transformation-manufacturing-industries-brandon-roy/
Accreditations
- Associates in Applied Science (A.A.S.) Computer Science
- Certified Prosci Change Practitioner – CMC Partnership, Singapore
- Certificate Agile for Change Management
- Microsoft Certified Services Adoption Specialist
- Microsoft Certified Power Platform Fundamentals- Business Applications
- Microsoft Certified Security, Compliance and Identity Fundamentals
- Certificate Time Management – Franklin Covey Group
- Certificate of leadership presentation -Klassen Group
- Currently studying Prince2 and Design Thinking in Change Management
Timeline
Technology Change Manager
Whitehorse City Council
11.2023 - Current
Enterprise Change Specialist
Brimbank City Council
01.2023 - 11.2023
Microsoft Adoption Lead
Pancare Foundation – Australia
09.2021 - 09.2022
Head of Change Management APAC
NTT Cloud Communications
03.2019 - 09.2021
Microsoft Modern Workplace Consultant
Data#3 Limited
01.2017 - 01.2019
Microsoft Collaboration Specialist
West Corporation
01.2012 - 01.2017
Solution Consultant
Integra Telecom
01.2011 - 01.2012
Associate of Applied Science -
Asheville-Buncombe Technology
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