Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Brandon Tang

Summary

I am a detailed-driven surveillance operator that focus on maintaining high levels of compliance and integrity within the company through thorough monitoring, auditing and investigating of incidents relating to financial crime, asset protection, liquor and gaming. I have strong knowledge of the financial crime, asset protection, Casino and the Food and Beverage sector and offer high observant, problem solving and critical thinking skills. I believe to have various transferable skills from my previous and current positions and aspire to develop further as a Surveillance Governance Advisor.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Higher Duties Surveillance Operator

The Star Entertainment Group
01.2022 - Current
  • Monitor, record and investigate a range of threats that impact the company's integrity and foster safety and security for all guest and staff.
  • Work closely with compliance and regulatory departments such as Liquor and Gaming, Anti-Money Laundering/ Counter-Terrorism Financing, Investigators, Police and Security to prevent illegal, suspicious and fraudulent activity.
  • Respond quickly to emergency situations by liaising with appropriate departments to minimise risks, prevent breaches and resolve the situation.
  • Maintain log of surveillance operations, noting discrepancies, incidents or fraudulent activity through detailed reports.
  • Review and actively monitor activity at gaming tables, slot machines, bars and the entire premises to ensure team members and patrons are complying with standard procedures.
  • Attend meetings with other stakeholders to discuss any changes or updates within the business to ensure the team is updated with new and upcoming business implementations.
  • Maintain a high standards of integrity and confidentiality with sensitive information.
  • Assist with investigations from all other departments with thorough and accurate CCTV reviews.
  • Monitor access control systems to verify identification of persons entering and exiting facilities to eliminate unauthorized visitors.
  • Monitored team performance and compliance with set procedures and provided constructive feedback to increase productivity and maintain quality standards.

Assistant Manager

Prospect Hotel Motel
06.2021 - 12.2021
  • Monitored and reported large cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Regularly conduct audits on the venue to ensure the business is complying with regulatory laws on gaming equipment or liquor procedures.
  • Mentored and trained team members to enhance professional development and accountability in the workplace.
  • Generated repeat business through exceptional customer service and assisted customers with friendly and knowledgeable service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Take all necessary precautions to protect the safety and health of workers and ensure that safe work practices are developed and adhered to.

Assistant Manager

The Crown Hotel
01.2021 - 06.2021
  • Monitored and reported large cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Regularly conduct audits on the venue to ensure the business is complying with regulatory laws on gaming equipment or liquor procedures.
  • Mentored and trained team members to enhance professional development and accountability in the workplace.
  • Generated repeat business through exceptional customer service and assisted customers with friendly and knowledgeable service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Take all necessary precautions to protect the safety and health of workers and ensure that safe work practices are developed and adhered to.

Bar Gaming Attendant

The Crown Hotel
04.2016 - 01.2021
  • Welcomed guests, building strong rapport and holding high standards of customer service to retain positive customer satisfaction.
  • Regularly audit gaming machines and adhere to RSA regulations to ensure compliance within the business.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Performed cash handling duties, balanced money to maintain the financial integrity of the company.
  • Upsold additional products and services to customers, increasing revenue.

Bar Gaming Attendant

The Crescent Hotel
01.2016 - 06.2016
  • Welcomed guests, building strong rapport and holding high standards of customer service to retain positive customer satisfaction.
  • Regularly audit gaming machines and adhere to RSA regulations to ensure compliance within the business.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Performed cash handling duties, balanced money to maintain the financial integrity of the company.
  • Upsold additional products and services to customers, increasing revenue.



Bartender

Merivale Group
01.2015 - 01.2016
  • Served high customer volumes during events, nights, and weekends.
  • Adhere to RSA regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximising profits.

Education

High School Diploma -

Kingsgrove North High School
Kingsgrove, NSW

Skills

  • Extensive knowledge within gaming and casino sector, hospitality, customer service and asset protection
  • Proficient understanding of regulatory laws regarding liquor and gaming
  • Great problem solving and critical thinking skills
  • Accurate attention to detail and observation skills
  • Managerial experience, team building and leadership skills
  • Reliability in managing large cash handling positions and administration
  • Punctual, great time management and multitasking skills
  • Adaptive to various work environments and hours
  • Strong desire to constantly learn and upskill
  • Proficient with Microsoft Word, Excel and PowerPoint

Certification

RSA/RCG Licences

Security 1ACE Licence

Casino Gold Licence

References

Upon request

Timeline

Higher Duties Surveillance Operator

The Star Entertainment Group
01.2022 - Current

Assistant Manager

Prospect Hotel Motel
06.2021 - 12.2021

Assistant Manager

The Crown Hotel
01.2021 - 06.2021

Bar Gaming Attendant

The Crown Hotel
04.2016 - 01.2021

Bar Gaming Attendant

The Crescent Hotel
01.2016 - 06.2016

Bartender

Merivale Group
01.2015 - 01.2016

High School Diploma -

Kingsgrove North High School

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Brandon Tang