Summary
Overview
Work History
Education
Skills
References
Timeline
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Brandon Tripptree

Brandon Tripptree

Melbourne,VIC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Department Manager

H&M
03.2024 - Current

Venue Manager & National Merchandising Manager

MANIAX
10.2021 - 03.2024
  • Developed and implemented operational procedures within the venue to boost sales and exceed budget expectations
  • Overseeing day-to-day operations including ensuring customer satisfaction, liaising with all relevant stakeholders, and maintaining staff safety
  • Conducted effective employee training and management, including ongoing training to ensure a high quality of work and job satisfaction
  • Developed internal company documents and training supplies to increase management of merchandising procedures and ensure consistency company-wide
  • Marketing experience including creating social media posts that adhere to the company's brand as well as creating well-crafted copy when needed
  • Organized meetings for staff members to discuss upcoming promotions, key strategies, and tasks.

Sales Assistant

Cotton On
11.2017 - 11.2021
  • Effective teamwork skills to manage and maintain the high-quality standards of a flagship store, including delegation of tasks and management of team
  • Assisted customers with prompt and polite support in-person and via telephone
  • Tracked store key performance indicators and set achievable goals to ensure expectations were exceeded.
  • Responsible for the opening and closing procedures of the store including cash handling responsibilities
  • Provided exceptional and individualized customer service to a range of diverse customers and offered extensive product knowledge

Customer Service Leader

KFC
01.2012 - 01.2017
  • Demonstrated strong customer service skills to interact with a high volume of customers in a fast-paced environment
  • Trained and managed new staff in customer service skills, financial transactions, and conflict management
  • Handled and resolved customer queries and complaints with both compassion, efficiency, and assertiveness

Education

Bachelor of Communication (Professional Communications) - Journalism

RMIT University

Diploma of Justice -

01.2017

Certificate IV in Justice -

01.2016

Certificate IV in Retail -

01.2013

Skills

  • Proficient use in Microsoft Office, Adobe Premiere Pro, and mobile editing software
  • Ability to work efficiently and effectively under pressure with strong problem-solving skills
  • Demonstrates strong work ethic and commitment to completing tasks to a high level of satisfaction via high self-motivation
  • Responds calmly to high pressure situations and works quickly to resolve and address issues
  • Demonstrated ability to communicate with internal and external stakeholders and maintain ongoing professional relationships
  • Experience creating content that is in line with a brand's tone and standard
  • Staff Management
  • Sales Reporting
  • Team Supervision

References

References available upon request

Timeline

Department Manager

H&M
03.2024 - Current

Venue Manager & National Merchandising Manager

MANIAX
10.2021 - 03.2024

Sales Assistant

Cotton On
11.2017 - 11.2021

Customer Service Leader

KFC
01.2012 - 01.2017

Bachelor of Communication (Professional Communications) - Journalism

RMIT University

Diploma of Justice -

Certificate IV in Justice -

Certificate IV in Retail -

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Brandon Tripptree