Brandon Blows
Melbourne,Victoria
Summary
Proactive people and organizational culture manager accomplished in hiring, developing and motivating employees. Successful at building rapport at all levels and resolving issues smoothly.
Insightful Key Account Manager offering 5 years of hands-on experience maintaining cordial relationships with company's clients by thoroughly researching customer needs and verifying timely delivery of products. Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with people of all levels. Familiar with industry market trends and best practices.
Overview
8
8
years of professional experience
Work History
Employee and Organisational Culture Manager
GPS Gadgets
Cape Town
03.2022 - 02.2024
- Developed and implemented cultural initiatives to foster a positive work environment.
- Created policies and procedures that aligned with the company's core values.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Facilitated cross-cultural communication between management and staff members.
- Monitored employee satisfaction surveys to identify opportunities for improvement in corporate culture.
- Implemented training sessions on topics such as conflict resolution, team dynamics, and interdepartmental collaboration.
- Encouraged open dialogue between managers and employees about their experiences at work.
- Consulted with staff on resolution of complex service issues.
- Recruited, interviewed and hired staff and subcontractors
- Spoke to community groups to explain and interpret purposes, programs and policies.
Key Accounts Executive
GPS Gadgets
01.2017 - 02.2022
- Developed and implemented strategies to increase sales from key accounts.
- Presented new products and services to customers in order to drive revenue growth.
- Negotiated contracts with key accounts to ensure favorable terms and conditions.
- Managed customer relationships to ensure satisfaction and loyalty.
- Maintained accurate records of customer information, sales activities and other relevant data.
- Ensured compliance with company policies when dealing with key accounts.
- Onboarding of new customers and assisting with the training and implementation of the SaaS products offered by GPS Gadgets
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Implementation and training on all new SaaS and related features
- Creating presentations with the use of Adobe Creative Suite and Microsoft Office suite for use within company by other sales executives
- Key accounts managed: Porsche South Africa, Pick 'n Pay, Volkswagen Germany, RCS (BNP Paribas Group), LiebenGroup, Unicab
Project Manager of Brand Activations
Activent
09.2016 - 01.2017
- Management, hiring and training of staff for brand activations
- Established effective communication channels between teams, departments and management.
- Assisted in developing budgets for projects or initiatives that support business objectives.
- Identified opportunities for staff development and training needs.
- Provided guidance and coaching to team members on how to improve their job performance.
- Ensure staff are sufficiently trained, event site set-up and management of day-to-day activities
- Interfacing with suppliers and customers to ensure all deliverables are met on time.
- Verified employee hours worked against timesheets provided by supervisors.
Team Leader in Sales and Brand Activations
Offlimit Communications
Cape Town
07.2016 - 09.2016
- Motivate and encourage outsourced call center staff to ensure that they reach their targets set out by clients
- Detailed reports that provide an overview of feedback from staff to assist in creating and setting realistic objectives and expectations
- Coordinated team training sessions, to ensure all members were informed and well-equipped for goals and targets set by clients
- Provided onsite guidance and support to team members on various projects.
- Ensured that all staff members followed company policies and regulations.
Team Leader in Sales and Brand Activations
Urban Striker
Cape Town
12.2015 - 09.2016
- Team leader in product sales and brand activations
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Education
Bachelor of Social Sciences (B.Soc.Sci) - Organisational Psychology
University of Cape Town
Cape Town12-2016
Skills
- Microsoft 365 (Excel, Word, PowerPoint, Teams)
- Adobe Creative Suite (Acrobat Pro, Illustrator and Photoshop)
- Key Account Management
- Regulatory Compliance
- Client acquisition
- Recordkeeping
- Employee Handbook Development
- Staff Management
- Employee Relations
- Employee Onboarding
References
- GPS Gadgets, Peter-John Blows (CEO), Peter@gps-gadgets.co.za, +27 82 382 0000
- Porsche Cape Town, John Corfe (Dealer Principal), john@porsche.co.za, +27 21 555 6800
- Kim Thornton, GPS Gadgets, kim.stober@hotmail.com
- Activent (Racket Club), Grant Plemming, grant@wearetheracketclub.com
Languages
English
Full Professional
Timeline
Employee and Organisational Culture Manager
GPS Gadgets
03.2022 - 02.2024
Key Accounts Executive
GPS Gadgets
01.2017 - 02.2022
Project Manager of Brand Activations
Activent
09.2016 - 01.2017
Team Leader in Sales and Brand Activations
Offlimit Communications
07.2016 - 09.2016
Team Leader in Sales and Brand Activations
Urban Striker
12.2015 - 09.2016
Bachelor of Social Sciences (B.Soc.Sci) - Organisational Psychology
University of Cape Town