Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Timeline
OfficeManager
Brandon Walters

Brandon Walters

Brisbane,QLD

Summary

I am a self-motivated person who strives to help others and improve the future and business. I always provide 100% dedication, knowledge, and efforts to help business sales growth and provide customer satisfaction. Communication is the key to running a successful business for me. In a team environment, I like to work with the team, listen to their issues, and provide support or advice. Good management is also crucial for running a successful business.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Duty Manager

BWS EGL Group Australia
05.2023 - 01.2024
  • Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
  • Implemented cost-saving measures to enhance profitability and align with budget.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.

Assistant Store Manager

Ampol Foodary Broome North
03.2023 - 01.2024
  • My responsibilities are to make sure the store is always stocked up and the shop floor is always clean
  • Doing stock ordering for the store through Storebos as well as doing end of day reconciliation reports through Storebos as well.
  • I also assist the Store Manager by providing staff training, doing rosters and timecards
  • As an Assistant Store Manager, I also handle and manage customer complaints as well as any staff issues or concerns.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Sales Assistant

BWS ALH Group Australia
02.2024 - Current
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Recommended complementary purchases to customers, increasing revenue.
  • Managed efficient cash register operations.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Established rapport with customers using active listening and interpersonal skills.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prioritized helping customers over completing other routine tasks in store.

Assistant Store Manager

Supercheap Auto
03.2024 - 12.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Team Member

Ampol Foodary Broome North
01.2022 - 07.2023
  • My responsibilities are to clean the shop floor, clean the kitchen, food preparation and most importantly serve customers
  • I also had to make sure the store is always stocked up and rotated, checking temperatures when receiving deliveries and doing end of day reconciliation reports through Storebos.

Front End Supervisor

Woolworths
02.2023 - 09.2023
  • My Responsibilities within this role was to do closing making sure all tills are counted, shop floor jobs were done and making sure everyone was working safely while at work.
  • I also have to train new coming team members and assist staff & customers when needed
  • Not only that, I also manage and handle any customer enquiries, complaints or feedback about the store as well as assisting staff with any issues or concerns they have about the job.

Kitchen Hand

Mr Saigon
04.2022 - 09.2022
  • My responsibility in this position was to wash up all utilities and utensils that had been used through service
  • I also had to prepare fruit and vegetables for chefs to be able to use for meals through service
  • When the service was done, I had to clean the kitchen and make sure everything was nice and tidy ready to be used for when the morning crew get there.

Kitchen Hand & Cook

Mangrove Hotel
10.2021 - 03.2022
  • My responsibilities is to open and close 5 days a week making sure food preparation is done, kitchen is clean ready for service and to also assist chefs with service.
  • During service my responsibility stations were to be on the deep fryers as well as doing the pizza oven station making and baking pizzas.

Kitchen Hand

Basecamp Chinchilla
05.2021 - 09.2021
  • My responsibility in this position was to wash up all utilities and utensils that had been used through service
  • I also had to prepare fruit and vegetables for chefs to be able to use for meals through service
  • When the service was done, I had to clean the kitchen and make sure everything was nice and tidy ready to be used for when the morning crew get there.
  • I also went out to cater for functions that customers had arranged with us.

Kitchen Hand and Housekeeping

Ausco Stayover
01.2018 - 01.2021
  • Kitchen Hand: My responsibility in this position was to wash up all utilities and utensils that had been used through service
  • I also had to prepare fruit and vegetables for chefs to be able to use for meals through service
  • When the service was done, I had to clean the kitchen and make sure everything was nice and tidy ready to be used for when the morning crew get there.
  • Housekeeping: My responsibility in this position was to go around stayover and clean rooms, toilets, bedding and also sanitizing rooms and facilities to be ready for use.

Store Support Person

Drakes Supermarket
11.2016 - 07.2020
  • My responsibility in this position is to pack shelves and build displays
  • Service 2 is another job I have to focus on because I have to be there to open registers and serve when other registers are unavailable to use because at Drakes Supermarket our policy is to always put customers first and to never keep them waiting
  • The last job I am responsible for is working night shifts
  • Night shift I have to face the store, make it look well presented, keep shelves stocked up and keep the store tidy that way it is prepared to go for the next opening day.
  • I also supported store and department management by training new onboarding team members, opening & closing the store as well as leading the night fill and grocery team.
  • I also had to work in departments that are in need of help; so really my responsibility is to make sure that everything is stocked up while delivering great customer service by helping them with their shopping experience
  • I also have to attend work when I am called to cover for people who can’t make it to their shifts.

Kitchen Hand

Club Hotel
07.2017 - 08.2017
  • My responsibility in this position was to wash up all utilities and utensils that had been used through service
  • I also had to prepare salads for chefs to be able to use for service
  • When service was done, I had to clean the kitchen and make sure everything was nice and tidy ready to be used for when the next opening day.

Grocery Assistant

Drakes Supa IGA
09.2012 - 11.2016
  • My responsibility in this position is to keep all products stocked up and rotated
  • Customer service is also another job I am responsible for
  • Customer service is a job where I am there for those customers that are in need of help with shopping, packing shopping in the car or even giving information on products that they don’t understand
  • I was also responsible for doing floor walks
  • Floor walks are a important job as I have to walk around the shop and make there aren’t any spills or hazards on the floor to put customers or staff at risk.

Education

Grade 12 Certificate -

Chinchilla State High School

Skills

  • Communication
  • Hospitality
  • Stock Control & Rotation
  • Stock Management
  • Store Person
  • Opening & Closing Stores
  • Providing Quality Customer Service
  • Operating Pos System
  • Cash Handling & Management
  • EOD Reconciliations
  • Ordering Inventory
  • Team Leading
  • On Boarding Training
  • Coaching Team Members
  • Customer Satisfaction
  • Stock Take
  • Shop Management
  • Operating & Maintaining Kitchens as Kitchen
  • Food Preparation
  • Housekeeping
  • Operating Deep Fryers & Pizza Ovens
  • Recording Temperatures
  • Catering For Functions
  • Food Quality Control
  • On Deck: calling out incoming orders and sending out orders from food pass
  • Salad Station
  • Opening and Closing Kitchens
  • Working as a Team
  • Taking & Unloading Deliveries
  • Job Description Development
  • Process Monitoring and Improvement
  • Schedule Management
  • Customer service focus
  • Staff Management
  • Service Coordination
  • Shift Scheduling
  • Staff Training and Development
  • Financial Reporting

Accomplishments

Drakes Supermarket - Chinchilla QLD 4413

  • Employee Of the Month Award (2018)

Chinchilla State High School

  • Gold Level Attendance Award (2016)
  • Cert 2 in Hospitality (2016)
  • Cert 1 in Business & Technology Information
  • Certificate (2016)
  • Academic Merit Award (2016 & 2017)
  • Hospitality Foundation Award (2017)
  • School Service Award (2017)
  • School Citizenship Award (2017)
  • Bronze ASDAN Award (2017)
  • RSA Certificate (2017)

Personal Information

Date of Birth: 10/05/2000

Certification

Programmed Australia

• DNATA Catering Policies Certificate (2019)

• Food Processing & Pharmaceutical Position Profile

Certificate (2019)

• Temp Australia Registration Certificate (2019)


Clear To Work Australia

• RSA Certificate (2021)

• Introduction to Food Safety Certificate (2021)

• Barista Basics Certificate (2021)

• Waiter Skills Certificate (2021)

• Wine Knowledge Certificate (2021)

• Provide Quality Customer Service Certificate (2021)


Australian Government Department Of Health

• Covid 19 Indigenous Health Training Certificate (2021)

• Covid 19 Aged Care Training Certificate (2021)

• Covid 19 Infection Control Training Certificate (2021)


Access All Training Australia

●WA Approved Manager Card (2023)

Timeline

Assistant Store Manager

Supercheap Auto
03.2024 - 12.2024

Sales Assistant

BWS ALH Group Australia
02.2024 - Current

Duty Manager

BWS EGL Group Australia
05.2023 - 01.2024

Assistant Store Manager

Ampol Foodary Broome North
03.2023 - 01.2024

Front End Supervisor

Woolworths
02.2023 - 09.2023

Kitchen Hand

Mr Saigon
04.2022 - 09.2022

Team Member

Ampol Foodary Broome North
01.2022 - 07.2023

Kitchen Hand & Cook

Mangrove Hotel
10.2021 - 03.2022

Kitchen Hand

Basecamp Chinchilla
05.2021 - 09.2021

Kitchen Hand and Housekeeping

Ausco Stayover
01.2018 - 01.2021

Kitchen Hand

Club Hotel
07.2017 - 08.2017

Store Support Person

Drakes Supermarket
11.2016 - 07.2020

Grocery Assistant

Drakes Supa IGA
09.2012 - 11.2016

Grade 12 Certificate -

Chinchilla State High School

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Brandon Walters