Brandy Peiffer
Terranora
Summary
From creating and running a successful cosmetic business at 19, I am a highly skilled and enthusiastic professional with experience in managing beauty and hospitality operations. My skill set and responsibilities include marketing, budgeting, supply management, guest relations and patient services.
I have been responsible for high-volume practices by providing exceptional customer service. Additionally, I have expert team leadership, planning and organisational skills that I have built during my career that have equipped me to manage employees, meet customer needs and importantly, exceed budgets and upper management expectations
Overview
10
10
years of professional experience
Work History
Clinic Manager
Silk Laser Clinics
01.2023 - 05.2024
- Enhanced team performance by providing regular training and professional development opportunities.
- Created opportunities for cross-training employees so they could better understand different roles within the clinic leading towards improved teamwork.
- Reduced wait times for appointments by streamlining front desk processes, enhancing overall patient satisfaction levels.
- Successfully managed and achieved clinic budgets and sales goals by utilising data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Conducted regular performance evaluations of staff members to identify areas of improvement and provide constructive feedback.
- Set sales targets for staff members that motivated them to reach their individual goals while benefiting the overall success of the clinic.
- Managed cash flow, clinic transactions and banking
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Achieved personal sales goals by upselling products and services to meet individual needs.
- Demonstrated excellent leadership skills in managing a diverse team of industry professionals.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Interviewed, trained and supervised employees to maintain team of high performers.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
Assistant Hotel Manager
Jodha Bai Retreat
01.2020 - 12.2022
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Assisted in the creation of long-term strategic plans for the hotel''s continued growth and success.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Participated in financial activities such as setting room rates and establishing budgets.
Founder and Cosmetic Tattoo Artist
Brow Society Co
08.2019 - 12.2022
- Professional consultation to provide and educate clients on treatment risks, requirements and styling to suit their needs based on their skin type, age and lifestyle
- Tattooing of eye brows, lips and eyeliner
- Booking appointments and maintaining calendar
- Practicing and maintaining hygiene procedures to Australian standards
- Ordering stock
- Educated clients on proper aftercare procedures, minimising complications and promoting optimal healing results.
- Performed clean, high-quality work at all times.
- Ensured compliance with council regulations regarding licensing and sanitation guidelines throughout all aspects of the business operation.
- Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
- Managed a strong social media presence, showcasing completed tattoos and promoting upcoming sales and promotions.
- Managed inventory of supplies needed for daily operations while maintaining cost-effective spending.
- Collaborated closely with clients during design consultation to ensure their vision was accurately captured before beginning the tattoo process.
- Continually improved artistic skills through professional development workshops and courses.
Cafe Supervisor
Zarraffas Coffee, Banora Point
01.2014 - 01.2020
- Greeting customers and maintaining customers base through friendly and approachable manner and attitude
- Monitor stock levels and complete all ordering
- Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
- Ensured strict compliance with local food safety guidelines through regular audits and staff training sessions.
Education
Diploma of Beauty Therapy
Saline Tattoo Removal Course
Ombre Brow Tattoo Course
Fundamental Microblading Tattoo Course
Lash Lift And Tinting Course
Fundamental Cosmetic Tattooing Course
Henna Brow Tinting Course
Bachelor of Business - Southern Cross (1 Year)
Barista Certificate
Year 12 Banora Point High School
Skills
- Clinical Management
- Revenue Management
- Effective communication
- Task prioritisation
- Performance monitoring
- Time Management
- Team Leadership
- Professional and Courteous
References
- Referees contact details available upon request.
Timeline
Clinic Manager
Silk Laser Clinics
01.2023 - 05.2024
Assistant Hotel Manager
Jodha Bai Retreat
01.2020 - 12.2022
Founder and Cosmetic Tattoo Artist
Brow Society Co
08.2019 - 12.2022
Cafe Supervisor
Zarraffas Coffee, Banora Point
01.2014 - 01.2020
Diploma of Beauty Therapy
Saline Tattoo Removal Course
Ombre Brow Tattoo Course
Fundamental Microblading Tattoo Course
Lash Lift And Tinting Course
Fundamental Cosmetic Tattooing Course
Henna Brow Tinting Course
Bachelor of Business - Southern Cross (1 Year)
Barista Certificate
Year 12 Banora Point High School
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