Branka Brekic
Hinchinbrook,NSW
Summary
A self motivated and professional Individual with 25 years of experience in retail Bussines.Adept at leading teams to exceed sales and service goals, my tenure at Woolworths showcased my ability to enhance store operations and customer satisfaction. Leveraging skills in cash management and compassionate leadership, I drove significant improvements in efficiency and team morale, demonstrating a keen aptitude for problem-solving and staff development.
Always putting team and customer safety first and follow safety rules at work place.
Overview
29
29
years of professional experience
Work History
Store Manager
Woolworths
01.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and team members
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Store Manager
Woolworths
09.2020 - 12.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Assistant Store Manager
Woolworths
05.2020 - 08.2020
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Assistant Store Manager
Woolworths
05.2017 - 05.2020
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Service Manager
Woolworths
01.2015 - 05.2017
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Established team priorities, maintained schedules and monitored performance.
- Also did duty managements of the store
- Balancing and register investigations
SSCO/ Head Office Cashier
Woolworths
09.1999 - 12.2014
- During this time worked in multiple stores across west suburbs and did training and couching for the store, group and internal audit team
- Answered customer and the team inquiries
- Assisted with merchandising initiatives such as restocking items on shelves when needed.
- Prevented losses by adhering to company policies regarding returns, exchanges, and refunds.
- Payroll for the whole store
- All balancing and compliance for the store
- Rosters for the store
- Identified and resolved discrepancies and errors in customer accounts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Visa Processing Officer
Department Of Immigration
09.1995 - 10.1996
- Conducted comprehensive background checks on applicants as part of security clearance procedures for sensitive roles.
- Assisted in the development of training materials for new Visa Processing Officers, improving overall team performance and efficiency levels.
- Organized applicant files in accordance with established data management protocols, ensuring easy access to important information for colleagues and supervisors alike.
- Provided excellent customer service, addressing applicant inquiries in a timely and professional manner.
Education
No Degree - Accounting
TAFE NSW
Liverpool, NSW02.1994
High School Diploma -
High School Croatia
Croatia06.1993
Skills
- Team Leadership
- Problem-Solving
- Communication
- Multitasking and Organization
- Store operations
- Compassion
- Budget Administration
- Cash Management
- Decision-Making
- Staff training/development
Timeline
Store Manager
Woolworths
01.2024 - Current
Assistant Store Manager
Woolworths
09.2020 - 12.2023
Assistant Store Manager
Woolworths
05.2020 - 08.2020
Assistant Store Manager
Woolworths
05.2017 - 05.2020
Service Manager
Woolworths
01.2015 - 05.2017
SSCO/ Head Office Cashier
Woolworths
09.1999 - 12.2014
Visa Processing Officer
Department Of Immigration
09.1995 - 10.1996
No Degree - Accounting
TAFE NSW
High School Diploma -
High School Croatia
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