Summary
Overview
Work History
Skills
Volunteer Experience
Certification
Affiliations
Languages
References
Timeline
Generic

Branka Brumec

Kearns,NSW

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

38
38
years of professional experience
1
1
Certification

Work History

WHS & Quality Coordinator

Nation Wide Slipforming / Total Kerbing Solutions
St Helens Park, NSW
03.2009 - 12.2023
  • Recruitment
  • Conduct disciplinary actions
  • Updated policies
  • Maintain employee records
  • Inductions
  • Training
  • Maintain Work Health & Safety records
  • Maintain Quality Assurance standards and records
  • Tender documentation
  • National Green House & Energy reporting
  • Invoicing

Telephone Crisis Supporter

Lifeline
09.2018 - 10.2023
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Maintained updated knowledge through continuing education and advanced training
  • Established trust with callers by providing a safe space for open dialogue and discussion
  • Assessed the level of risk for suicide, self-harm, or other dangerous behaviors
  • Provided emotional support and crisis intervention to individuals in distress through telephone calls

Company Director

Opulent Jewels
Kearns, NSW
10.2005 - 11.2010
  • Purchasing
  • Merchandising
  • Exhibitions – Gift, Bridal and Christmas Fairs, Markets, Party Plan
  • Catalogue design
  • Accounts receivable
  • Accounts payable
  • Staff supervision

Executive Assistant

Volvo Construction Equipment
Chullora, NSW
09.2005 - 02.2009
  • Expense and monthly reporting
  • Maintaining stationery and office supplies
  • Conference coordinator
  • Travel & accommodation arrangements
  • Pricing
  • Secretarial and administrative support

Executive Assistant

United Hair & Beauty Supplies
Moorebank, NSW
11.2004 - 09.2005
  • Secretarial and administrative support
  • Travel arrangements
  • Maintaining stationery and office supplies
  • Coordinate editorials for Hair Magazines & Expos

Sales/Administration/Telemarketing

Boral Bricks Pty Ltd
Badgerys Creek, NSW
06.1997 - 09.2004
  • Pricing templates and adjustments
  • Maintaining stationery and office supplies
  • Invoice processing
  • Fundraising Coordinator - Juvenile Diabetes, Cancer Council
  • Events Coordinator - conferences, christmas parties, golf days
  • Administrative & secretarial support to management team
  • New Sales Leads obtained & negotiation of price points with customers
  • Monthly reporting for management team
  • Design and assembly of Houses to View portfolio used as marketing tool
  • Inbound/Outbound calls to ensure delivery of bricks, customer’s complaints and rectifications
  • Sales consultant in brick display area

Customer Service Officer

Cuna Mutual Insurance Group
01.1986 - 06.1997
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Processed new policy applications and updated existing policy documents
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies
  • Applied basic insurance underwriting knowledge to evaluate and analyse information
  • Entered leads and new applications, pulled data reports, and submitted changes to attract and retain customers and increase business

Skills

  • Office Administrative/Executive support
  • Proficient in Microsoft Office suite
  • Quality Assurance management
  • Human Resource management
  • Documentation management
  • Conference, travel and fundraising coordination
  • Invoicing
  • Attention to detail, communication and strong organisational skills
  • Strong work ethic

Volunteer Experience

  • Mary Immaculate School & Parish - Spring Fair Secretary and Fundraising coordinator
  • Mount Carmel Catholic College Varroville - Graduation Event Planner
  • Lifeline - Crisis Supporter

Certification

Safetalk - Construction Induction White Card – CG101294051SEQ1

SAI Global - RABQSA-AU – Management Systems Auditing

NSW Government – Justice & Attorney General - 192776 – Justice of the Peace

Working with Children – WWC1131275V

National Criminal History Check – 660923-464796

Affiliations

  • Walking, Meditation, Gardening

Languages

English
Full Professional
Croatian
Native/ Bilingual

References

References available upon request.

Timeline

Telephone Crisis Supporter

Lifeline
09.2018 - 10.2023

WHS & Quality Coordinator

Nation Wide Slipforming / Total Kerbing Solutions
03.2009 - 12.2023

Company Director

Opulent Jewels
10.2005 - 11.2010

Executive Assistant

Volvo Construction Equipment
09.2005 - 02.2009

Executive Assistant

United Hair & Beauty Supplies
11.2004 - 09.2005

Sales/Administration/Telemarketing

Boral Bricks Pty Ltd
06.1997 - 09.2004

Customer Service Officer

Cuna Mutual Insurance Group
01.1986 - 06.1997

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Branka Brumec