Brannan Vanderputt
Melbourne,VIC
Summary
Brannan, a 29 year-old, naturally motivated client service professional with 5+ years of experience and demonstrated track record in providing valuable interactions that have a lasting impact. Available FT, PT or Casual.
Overview
10
10
years of professional experience
Work History
Client Service Advisor
Victorian Chamber Of Commerce And Industry
03.2021 - 12.2023
- Contracted by the Australian Government to deliver a suite of apprenticeship and traineeship services and incentives through the Australian Apprenticeship Support Network (AASN) across Australia to employers and individuals through to completion.
- Enhanced client satisfaction by consistently providing timely and accurate apprenticeship/traineeship information
- Managed a high volume of phone calls, emails, and in-person interactions to provide exceptional customer service for diverse clientele.
- Developed strong relationships with clients and colleagues, fostering a collaborative work environment focused on achieving business goals.
Lending Specialist
National Australia Bank NAB
04.2019 - 09.2020
- Streamlined the lending process for clients, guiding them through document preparation and submission requirements.
- Enhanced loan application approval rates by conducting thorough credit analyses and evaluating the borrower's financial capacity.
- Assisted colleagues in managing complex loan applications, expediting processing time and ensuring timely approvals.
- Maintained up-to-date knowledge of industry regulations and compliance standards, ensuring accurate and legally compliant lending practices.
- Optimized internal communication channels between departments, facilitating faster loan processing times and improved accuracy in documentation handling.
Sales Consultant
Telstra New Business
08.2017 - 01.2018
- Upgrading existing customers' Home Broadband plans via inbound and outbound Telstra CRM systems.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Exceeded quota expectations consistently through effective lead generation (Telstra NBN Broadband roll-out), diligent prospecting efforts and effective pipeline management techniques.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Marketing Internship
Monash University - Faculty of Education
02.2016 - 02.2017
- Develop and manage online marketing campaigns, strategy and effectively drive brand awareness, engagement and traffic to Monash's Faculty of Education, Clayton campus.
- Achieved strong CRM, visible presence within the Faculty's community and developed brand marketing collateral angled towards prospective students.
- Supported other marketing staff in their daily tasks, to reduce workload burden and allow for a mutual focus on higher-priority assignments.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
Team Leader, Sales Operations
Apple Marketing Group
06.2015 - 12.2015
- Lead, coach and develop with team members in achieving revenue targets for high profile Australian charities
- Regularly communicating clear objectives of partnered-charities to the team and develop tailored action plans to address their needs accordingly.
- Enhanced customer satisfaction through proactive problem-solving, ongoing team coaching and fortnightly performance reviews.
Team Leader
i2i Marketing Group
01.2014 - 01.2015
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Responsible for campaign allocation, weekly team meetings and bi-annual KPI forecasting/reviewing.
- Assisted with the hiring process and induction activities for new team members to build a team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
Education
Open Cabling Licence + Endorsements - ACMA Cable Technician
Milcom Institute
Melbourne, VIC01.2018
BBA - Advertising And Marketing
Swinburne University of Technology
Melbourne, VIC12.2017
Skills
- Leadership and collaboration
- Emotional intelligence
- Ethical conduct
- Industry knowledge and commercial awareness
- Problem-solving and attention to detail
- Active listening
- Time management
- Clear communication
- Account management
- Digital competency
Hobbies and Interests
- Reading
- Music
- Design
- Socialising
- Sports
- Coffee
References
Available upon request.
Timeline
Client Service Advisor
Victorian Chamber Of Commerce And Industry
03.2021 - 12.2023
Lending Specialist
National Australia Bank NAB
04.2019 - 09.2020
Sales Consultant
Telstra New Business
08.2017 - 01.2018
Marketing Internship
Monash University - Faculty of Education
02.2016 - 02.2017
Team Leader, Sales Operations
Apple Marketing Group
06.2015 - 12.2015
Team Leader
i2i Marketing Group
01.2014 - 01.2015
Open Cabling Licence + Endorsements - ACMA Cable Technician
Milcom Institute
BBA - Advertising And Marketing
Swinburne University of Technology
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