
Dynamic leader and mentor at MTC Australia / GEO Group, adept in fostering inmate rehabilitation through advanced print production and safety training. Excelled in enhancing operational efficiency and client satisfaction, leveraging skills in graphic design and teamwork. Achieved significant improvements in workplace safety and vocational skill development, contributing to reduced recidivism.
Leadership and Mentoring: Managed a team of inmates in the Print Business Unit, guaranteeing operational efficiency and adherence to safety standards. Demonstrated strong leadership capabilities by mentoring inmates, fostering a rehabilitative and growth-oriented environment, and ensuring adherence to Workplace Health and Safety regulations.
Training and Development: Provided hands-on training on various printing and bookbinding equipment, including the Heidelberg Kord 64 Offset Printing Press and Fuji Apeoswide 3030 Digital Printer. Implemented comprehensive print production, finishing, and binding training programs to support inmate skill acquisition and post-release employment prospects.
Client Relationship Management: Cultivated strong client relationships through effective communication, securing print service satisfaction and trust. Ensured uninterrupted production flow and maintained high productivity levels by meticulously managing inventory and orders.
Safety and Compliance: Maintained rigorous oversight of inmate conduct and tool inventory, reinforcing workshop safety and security. Orchestrated safety-focused toolbox talks and workshop inductions to promote strict adherence to protocols.
Operational Efficiency: Exhibited adaptability by efficiently operating across multiple centre locations, meeting diverse operational demands and achieving commercial production standards despite the limited skills and work experience of inmates.
Collaboration and Continuous Improvement: Collaborated twice-weekly with TAFE NSW Western Sydney Design Teacher to enhance inmate vocational skills, fostering rehabilitation and reducing recidivism. Participated in planning and reviewing quality and continuous improvement processes to ensure business unit objectives are met.
Supervision in Various Areas: Extended supervision responsibilities to medical units, gatehouse, AVL/reception, and inmate accommodation areas. Ensured seamless operations in critical areas, such as supervising inmates on hospital escorts, enhancing their overall rehabilitation experience.
Technical Proficiency: Utilised Adobe software to expertly craft and adjust client and management artwork, reflecting advanced design proficiency and supporting business unit objectives.