Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Braxton Doherty

Werri Beach,NSW

Summary

I am a motivated team member who is looking to increase my skills and expertise. I have strong inspection and troubleshooting abilities, as well as the the ability to self manage and am highly motivated. I am resourceful, honest, hardworking, punctual and pragmatic.

Overview

8
8
years of professional experience

Work History

Bartender

Shoalhaven Heads Bowling Club
Shoalhaven Heads
07.2023 - Current
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Balanced daily registers and generated sales reports for management.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.

Personal Trainer

Rugby League Pathways
Albion Park
02.2023 - 12.2023
  • Developed personalized fitness programs for clients based on their individual goals and needs.
  • Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
  • Provided instructions in proper form, technique, and safety when performing exercises.
  • Monitored progress of clients during workouts and provided feedback and encouragement.
  • Demonstrated various exercises with the use of free weights and machines.
  • Assisted clients in setting realistic short-term and long-term goals.
  • Scheduled appointments with clients and communicated effectively with them via phone or email.
  • Responded promptly to customer inquiries regarding services offered or upcoming events.
  • Inspected equipment regularly to ensure it is safe and functioning properly.
  • Studied multiple programs to provide health education, wellness and fitness program development to clients.
  • Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
  • Built and established relationships with members and guests to help in pursuit of fitness goals.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
  • Resolved member and guest complaints or notified supervisor for solutions.
  • Explained and taught proper use of weights, exercise bands and other fitness equipment.
  • Enforced safety rules and procedures to minimize injuries.
  • Observed participants during classes, watching for issues and incorrect techniques.

Customer Service Officer

Gerringong Pizza
Gerrringong
01.2019 - 02.2023
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Assisted customers with placing orders for products and services.
  • Processed payments from customers using point of sale systems.
  • Maintained accurate records of customer interactions and transactions.
  • Identified potential opportunities to upsell products or services to customers.
  • Handled escalated customer complaints and disputes in a professional manner.
  • Established trustful relationships with customers through effective communication skills.
  • Managed daily operations of the Customer Service Department.
  • Ensured compliance with applicable laws and regulations related to customer service activities.
  • Trained new employees on company policies related to customer service practices.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Identified and pursued cross-selling opportunities to bring in high volume of new revenue per month.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer Service Assistant

Kmart
Nowra, NSW
11.2016 - 05.2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Communicated information to customers about product quality, value and style
  • Suggested products and services to clients based on individual needs to drive consistent sales
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Enhanced sales by implementing merchandising and promotional improvements
  • Listened to client concerns and asked questions to better understand needs
  • Greeted customers upon entrance and handled all cash and credit transactions
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
  • Answered customer inquiries with courtesy and accuracy
  • Offered custom troubleshooting to assist problem resolution and restore service levels
  • Maintained front check out area to keep traffic flows running smoothly and efficiently
  • Followed company policies and procedures diligently relating to exchanges and returns
  • Gave personal attention to customers, delivering rewarding shopping experiences
  • Issued product and service recommendations according to specified queries
  • Listened to customer requests and asked questions to provide effective solutions
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods
  • Handled merchandising and restocking needs for multiple checkout lanes
  • Retrieved carts and baskets left at check-out lanes and returned to entryways to keep front-end neat
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions
  • Greeted customers promptly and responded to questions
  • Maintained work area in clean and neat manner
  • Counted and balanced cashier drawers
  • Cleaned and stocked front end areas, including register changing tapes and ribbons
  • Complied with cash handling procedures to meet regional cashier variance policy
  • Welcomed customers, offering assistance to help find store items
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness
  • Processed customer payments quickly and returned exact change and receipts
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store
  • Built and maintained productive relationships with employees
  • Wrapped items and bagged purchases properly to prevent merchandise breakage
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.

Education

High School Diploma -

Kiama High School
12-2022

Medical Science

University of Wollongong
Wollongong

Skills

  • Credit card payment processing
  • Customer relations
  • High-energy attitude
  • Quality control
  • Promotional support
  • In-store support
  • Ordering Procedures
  • Professional Appearance
  • Outgoing Personality
  • Organizational ability
  • Salesmanship
  • Cash Register Operation
  • Point of sale systems

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • State Level Rugby League - Represented State for Rugby League and Oztag

Timeline

Bartender

Shoalhaven Heads Bowling Club
07.2023 - Current

Personal Trainer

Rugby League Pathways
02.2023 - 12.2023

Customer Service Officer

Gerringong Pizza
01.2019 - 02.2023

Customer Service Assistant

Kmart
11.2016 - 05.2021

High School Diploma -

Kiama High School

Medical Science

University of Wollongong

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Braxton Doherty