Braydan Ifould
Tuart Hill WA
Summary
A friendly, vibrant and driven individual, looking to upskill and further my career in the corporate industry.
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast paced environments. Offering keen attention to detail and strong decision making skills to manage multiple tasks and a self motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Legal & Governance Secretary
South West Aboriginal Land & Sea Council
10.2024 - Current
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided high-level secretarial and administrative support for legal and governance matters.
- Acted as liaison with external legal firms and stakeholders, managing legal files in Content Manager and SharePoint.
- Created and managed Noongar Standard Heritage Agreements and related documentation.
- Coordinated and prepared governance meetings, including agendas, minutes, logistics, and action tracking.
- Supported Governance Manager with ad-hoc tasks and executive requirements.
- Managed membership databases, processed applications, and provided stakeholder support.
- Handled enquiries, calls, and reception support with professionalism and confidentiality.
- Assisted with projects, in-house databases, and continuous improvement initiatives.
- Produced documents and reports using Microsoft Office (Word, Excel, PowerPoint)
CSO- Customer Service Officer
Workskil
01.2024 - Current
- Liaise with internal and external customers in a prompt, courteous and effective manner, ensuring a high level of customer service is provided.
- Assist in managing the site diary and calendar.
- Answer the phone and attend to customers who attend the site, providing helpful, friendly and caring service
- Maintenance of site administration including, but not limited to, maintaining various registers, stationery levels, amenities orders made promptly and ensuring site scanning is completed.
- Provide support through accurate record keeping by case noting each customer contact and delivering messages accurately and in a timely manner.
- Support with report preparation and other information to management as directed.
- Support site staff with administrative tasks to support the servicing of customers, including preparing resumes, job applications, referrals to activities and other job search activities.
Head Barista/Cafe Manager
Orion Cafe
01.2023 - 2024
- Prepare and serve a vast variety of coffee and tea beverages
- Build customer relationships and fostering a positive store environment
- Opening and closing the store, till balancing
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Social Media/ Content Creation
Self Employed
01.2019 - 01.2023
- Create content over various social media platforms
- Manage and grow social media presence and engagement
- Develop content strategies
- Branding and audience engagement
- Video and photo production and editing
- Collaborated on production workflows, marketing, social media and website.
- Produced impeccable marketing copy for website and social media outlets, writing and editing large quantities of content.
- Managed online communications from social media, email and website sources.
- Produced engaging marketing content for website narratives, blogs and social media that aligned with corporate brand strategy.
Dump Truck Operator
MACA MINING
01.2018 - 01.2020
- Isolations
- Site inductions
- Haul Truck Ticket
- 3 Months Blast Crew Experience
- Maintained truck logs or time recordings as required by state and company policies and regulations.
- Inspected truck equipment and supplies such as tires, lights, brakes, gas, oil, and water.
- Completed preventive maintenance checks and basic repairs to vehicles.
Education
Coodanup College
01.2013
Certificate III - Surface Extraction Operations
01.2018
Certificate III - Fitness
01.2018
Responsible Service of Alcohol - undefined
01.2017
Senior First Aid Certificate - undefined
01.2016
Barista Certification - undefined
01.2016
Certificate II - Hospitality
01.2015
Skills
- Strong verbal communication
- Letter writing
- File management
- Organization
- Document preparation
- Digital file management
- Executive support
- Meeting coordination
- Microsoft Office
- Meeting support
- Database management
- Minute taking
Timeline
Legal & Governance Secretary
South West Aboriginal Land & Sea Council
10.2024 - Current
CSO- Customer Service Officer
Workskil
01.2024 - Current
Head Barista/Cafe Manager
Orion Cafe
01.2023 - 2024
Social Media/ Content Creation
Self Employed
01.2019 - 01.2023
Dump Truck Operator
MACA MINING
01.2018 - 01.2020
Certificate III - Surface Extraction Operations
Certificate III - Fitness
Responsible Service of Alcohol - undefined
Senior First Aid Certificate - undefined
Barista Certification - undefined
Certificate II - Hospitality
Coodanup College
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