MICHELLE O'MARA
Mooroobool,Australia
Summary
Adept at fostering team growth and enhancing service quality, I leveraged staff training and development skills at Luxxe Outsourced Hotel Services to significantly improve guest satisfaction. Specializing in eco-friendly practices and time management, my leadership resulted in notable productivity increases, demonstrating a commitment to excellence and sustainable operations. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
28
28
years of professional experience
Work History
Housekeeping Manager
AHS Hospitality Group
Cairns, QLD
03.2025 - Current
- Supervised daily operations to ensure high standards of cleanliness and guest satisfaction.
- Developed and implemented efficient housekeeping protocols, improving workflow consistency across departments.
- Trained and mentored staff on best practices for cleaning techniques and safety procedures.
- Conducted regular inspections to maintain quality assurance and compliance with health regulations.
- Managed inventory of cleaning supplies, optimizing usage while minimizing waste and costs.
- Collaborated with management to create schedules that aligned staffing levels with operational demands.
- Resolved guest complaints promptly, enhancing overall customer experience and service delivery.
- Analyzed feedback data to identify areas for improvement in housekeeping services, driving strategic enhancements.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Managed team productivity and workflow to exceed quality standards.
Executive Housekeeper
LUXXE Outsourced Hotel Services
Cairns, QLD
02.2011 - 12.2024
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
Housekeeping Supervisor
Cairns International Hotel
Cairns
08.1998 - 11.2010
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Skills
- Housekeeping
- Staff scheduling
- Staff training and development
- Chemical handling
- Maintenance scheduling
- Waste management
- Quality assurance
- Policy enforcement
- Recruiting and interviewing
- Cost control
- Eco-friendly practices
- Time management expert
- Expense tracking
Timeline
Housekeeping Manager
AHS Hospitality Group
03.2025 - Current
Executive Housekeeper
LUXXE Outsourced Hotel Services
02.2011 - 12.2024
Housekeeping Supervisor
Cairns International Hotel
08.1998 - 11.2010