Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
CustomerServiceRepresentative

Brayden Webb

Yarrabilba,Australia

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognised for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

18
18
years of professional experience

Work History

General Manager

EMF Performance and Recovery Centre
Bethania, QLD
03.2024 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Designed sales and service strategies to improve revenue and retention.

Club Manager

Snap Fitness
Multiple Locations, QLD
02.2020 - 03.2024
  • Developed marketing campaigns to increase membership base and revenue streams.
  • Resolved customer complaints in a timely manner while upholding company policies.
  • Dealing with enquiries over the phone, by email and face-to-face.
  • Led and managed day-to-day operations across multiple locations.
  • Trained and mentored new Club Managers.

Personal Trainer

Snap Fitness
Helensvale
06.2017 - 02.2020
  • Provided instructions in proper form, technique, and safety when performing exercises.
  • Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
  • Researched new training methods, trends, equipment., to stay up-to-date on industry standards.

Managing Director

Beauty and Beast Sports Nutrition
Helensvale
01.2015 - 06.2017
  • Oversaw day-to-day operations of the company while coordinating with staff members.
  • Negotiated contracts with vendors and suppliers to maximize cost savings for the organisation.
  • Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.

Personal Trainer

Snap Fitness
Meadowbrook
01.2013 - 01.2015
  • Provided instructions in proper form, technique, and safety when performing exercises.
  • Educated clients about the benefits of regular exercise and healthy eating habits.
  • Built and established relationships with members and guests to help in pursuit of fitness goals.

UAV Operator and Mission Commander

Australian Army
Brisbane
06.2006 - 11.2011
  • Assisted in the development of flight plans, risk assessment documents, and other related documentation.
  • Developed training materials for new personnel regarding safe operation procedures for UAVs.
  • Compiled data and imagery for post mission reports.

Education

Australian Institute of Fitness
Brisbane, QLD

Skills

  • Staff Training
  • Coaching and Mentoring
  • Attention to Detail
  • Conflict Resolution
  • Communication
  • Problem-Solving
  • Troubleshooting

Accomplishments

  • Soldiers Medallion for exemplary service

References

References available upon request.

Timeline

General Manager

EMF Performance and Recovery Centre
03.2024 - Current

Club Manager

Snap Fitness
02.2020 - 03.2024

Personal Trainer

Snap Fitness
06.2017 - 02.2020

Managing Director

Beauty and Beast Sports Nutrition
01.2015 - 06.2017

Personal Trainer

Snap Fitness
01.2013 - 01.2015

UAV Operator and Mission Commander

Australian Army
06.2006 - 11.2011

Australian Institute of Fitness

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