Brayden Williams
13/07/1999
Summary
Detail-orientated Service Technician with a proven track record at Poolwerx Balcatta, where I enhanced client satisfaction through exceptional service and equipment troubleshooting. Skilled in fostering client relationships and training team members, my attention to detail and problem-solving abilities led to a significant increase in referral business. Specializing in equipment installation and customer relations, I consistently deliver long-lasting solutions.
Overview
7
7
years of professional experience
Work History
Service Technician
Poolwerx Balcatta
11.2017 - Current
- Installed new equipment and explained operation and routine maintenance to customers.
- Trained new team members in learning proper techniques for various maintenance tasks, contributing to their professional development.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care requirements and expectations.
- Demonstrated attention to detail when completing repairs or installations, ensuring long-lasting results for clients.
- Accommodated diverse client requests by providing customized solutions tailored to their individual needs.
- Fostered strong relationships with clients, leading to increase in referral-based business.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Education
Year 12 Wace Certificate -
Gilmore College
Kwinana, WA10.2017
Skills
- Punctual and Reliable
- Equipment Troubleshooting
- Attention to Detail
- Management/Prioritising Skills
- Customer Service
- Problem-Solving
- Pool equipment Installation
References
Current Employer - Mike Hamel-Smith
- Business Owner of Poolwerx Balcatta
- 0423025152
Former Colleague/Trainer - Daniel Gianetti
0406533453
Timeline
Service Technician
Poolwerx Balcatta
11.2017 - Current
Year 12 Wace Certificate -
Gilmore College
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