Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
6
6
years of professional experience
Work History
Store Manager
City Discount Tyres
11.2024 - Current
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Internal Sales Representative
Tyremax
07.2023 - 11.2024
Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
Added consumer purchase dates and updated address changes for current accounts in corporate database.
Researched and identified possible new accounts for sales development.
Teamed with partners to close deals for sales development.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Built relationships with customers and community to promote long term business growth.
Store Manager
Bob Jane T Marts
07.2022 - 07.2023
Completed store opening and closing procedures by counting drawers and managing security.
Forecasted sales and established processes to achieve sales objectives and related metrics.
Demonstrated exemplary customer service by engaging clients on sales floor.
Supervised day-to-day operations to meet performance, quality and service expectations.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Assistant Manager
Beaurepaires
02.2019 - 06.2022
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Servicing customers onsite Eg. Diagnosing tyre problems, suggesting/fitting suitable tyres.
Fitting passenger, commercial and agricultural tyres.
Education
High School Diploma -
Erskine Park High School
Erskine Park, NSW
10.2014
Skills
Partnering and Relationships
Site Visits
Customer Service and Assistance
Time Management
Product and Service Knowledge
Sales and Marketing
Timeline
Store Manager
City Discount Tyres
11.2024 - Current
Internal Sales Representative
Tyremax
07.2023 - 11.2024
Store Manager
Bob Jane T Marts
07.2022 - 07.2023
Assistant Manager
Beaurepaires
02.2019 - 06.2022
High School Diploma -
Erskine Park High School
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