Braydon Smith
Brisbane,QLD
Summary
Seasoned IT Support Officer with basic experience in managing and improving IT systems, network operations, and end-user support. Strong skills include problem-solving, team leadership, and knowledge of various hardware and software solutions. Have contributed significantly to system efficiency and user satisfaction in previous roles by implementing strategic IT support policies and procedures.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support
Oldmac Group
Springwood, QLD
03.2025 - Current
- Assist in maintaining virus software on servers' PCs and laptops.
- Assist in maintaining email communication.
- Assist in setting up new users with access to various DMS software, email, internet, Dealer Sockets manufacturers, and file servers.
- Assist with desktop support.
- Install, build, and maintain hardware, i.e. PCs, laptops, printers, etc.
- Assist in maintaining the company intranet.
- Assist in maintaining the Hardware Inventory Register.
- Fill branch toner orders, and reorder toner stock.
- Assist in the maintenance of the phone system.
- Assist in maintaining the company focus and clocking system.
- Closely liaise with the IT Administrators to ensure all computer systems are working.
Retail Assistant
BWS
Brisbane
02.2024 - 03.2025
- Assisting customers with product selection, offering recommendations based on their preferences, and providing information about various alcoholic beverages.
- Promoting special offers, new products, and seasonal selections.
- Upselling products
- Receiving and stocking inventory.
- Working with other team members to ensure store efficiency in store operations.
Barista/ Supervisor
Goodness Gracious Cafe
Brisbane
09.2021 - 04.2024
- Preparing and serving hot and cold drinks such as coffee, tea, and specialty beverages.
- Opening and closing till; including counting money at the end of the day
- Rostering
- People management
- Customer relations
- Stock take and ordering
- Supplier relations and negotiations
Education
Current RSA -
01.2024
Certificate III in Hospitality -
Goodness Gracious Café
07-2023
Certificate of Education -
Clairvaux Mackillop College
Brisbane12.2018
Certificate III in Fitness -
Clairvaux Mackillop College
Brisbane12.2018
Skills
- Time Management
- Teamwork
- Inventory management
- Security support
- Equipment maintenance
- Ability to Multitask
- Leadership Skills
- Ability to Work Under Pressure
- Communication Skills
- Fast Learner
- Ability to Work in a Team
- Hard Work
Certification
Current RSA, 01/01/2024.
Personal Information
Date of Birth: 31/05/2000
References
References available upon request.
Timeline
IT Support
Oldmac Group
03.2025 - Current
Retail Assistant
BWS
02.2024 - 03.2025
Barista/ Supervisor
Goodness Gracious Cafe
09.2021 - 04.2024
Current RSA -
Certificate III in Hospitality -
Goodness Gracious Café
Certificate of Education -
Clairvaux Mackillop College
Certificate III in Fitness -
Clairvaux Mackillop College