Braylee Hayburn

• Accurately process fortnightly payroll for all employees, ensuring timely payments. With two off-cycle pay runs.
• Ensure the proper calculation of overtime, deductions, allowances, and other variable pay elements.
• Maintain and update employee payroll records, including personal details, salary information, deductions, and tax withholding.
• Address employee payroll inquiries over the phone and via email. Ensure a timely resolution for any discrepancies related to pay, deductions, or benefits.
• Ensure compliance with Enterprise Agreements, including minimum wage, overtime, and other related requirements.
• Maintain confidentiality of employee payroll information and ensure secure handling of sensitive data.
• Processed new employee paperwork and entered information into payroll system.
• Identify overpayments made by the business to employees and work with leaders on a recovery process.

• Providing assistance via external clients through a range of communication methods
• Processing orders using internal customer management database
• Answering and referring phone calls from the general enquiries switchboard
• Corresponding with customers and stakeholders from all distribution offices across Australia
• Investigating and resolving enquiries regarding orders placed or issues around deliveries
• Engaging and providing input at monthly safety meetings
• Completion of weekly training regarding products and their features
• Ensuring site deliveries run smoothly and resolving any issues that arise

Marketing Project

• I am currently managing a marketing project within the team to increase customer use of the company’s portal
• Cold calls to dormant users of the company’s portal – getting feedback on why they have not utilized the portal
• Advising users of the benefits and marketing the use of the tools available to them
• Creating a matrix of banner ideas to be used on the portal
• Generating a years’ worth of banners to be displayed on the portal using Canva
• Generating a wireframe of a new page being created for the website
• Presenting my ideas to the team each month – showing examples and reasoning behind my suggestions.

• Dedication to 100% customer service – front counter, service desk and self-serve area
• Replenishing goods in accordance with policy and procedures
• Service desk – assisting customers through phone and face to face interaction
• End of day balancing of cash registers
• Training of new and existing staff
• Responding to customer queries and complaints
• Compliance with Workplace Health and Safety policies and procedures
• Completing daily reports
• Processed exchanges and returns by inputting in company database.
• Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.

• Social media marketing – managed two Instagram accounts for the hotel
• Constructing email campaigns fortnightly for events
• Following up with clients’ enquiries
• Managing the general enquires mailbox and answering and referring emails accordingly
• Ran events – delegated staff, ensured the client was satisfied throughout the event
• Worked behind the bar
• Provided information about facilities, entertainment options and rules and regulations.
• Managed crowds and monitored safety during performances.