Breah Hoy
Burleigh Heads
Summary
A young driven hostess with a bubbly personality and friendly demeanour, looking to explore her career opportunities with a proven track record in Hospitality, amazing guest communication and management skills. reservations by online systems include microstoft and bepoz, i have a diploma of event management, I aim to always deliver service excellence, embodying a professional appearance and exceptional communication between staff and between guests.
Overview
3
3
years of professional experience
Work History
Host
Artesian Hospitality
05.2024 - Current
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Reception Supervisor
Artesian Hospitality
01.2024 - Current
- Demonstrated strong problem-solving skills when faced with challenging situations or guest complaints, leading to satisfactory resolutions for all parties involved.
- Exhibited strong multitasking abilities, handling multiple phone lines and assisting walk-in guests simultaneously while maintaining a calm and professional demeanor.
- Fostered a positive teamwork environment by actively participating in team meetings, offering suggestions for improvement, and supporting colleagues as needed.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
Restaurant Hostess/bartrnder
White Rhino Bar & Grill
05.2023 - 02.2024
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing orders to promote loyalty, Facilitating a smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- assisted in bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously, running food and seating guests without compromising quality of service.
- Trained new staff on bar procedures, and customer service standards, ensuring consistent service quality.
Cafe Worker
Husk Bakery
10.2021 - 06.2023
- Demonstrated strong problem-solving skills when faced with challenging situations or guest complaints, leading to satisfactory resolutions for all parties involved.
- Exhibited strong multitasking abilities, handling multiple phone lines and assisting walk-in guests simultaneously while maintaining a calm and professional demeanor.
- Fostered a positive teamwork environment by actively participating in team meetings, offering suggestions for improvement, and supporting colleagues as needed.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
Waitress
Akiba
03.2022 - 01.2023
- Maintained order efficiency and accuracy through clear communication with kitchen staff, Answered customers' questions, recommended items, and recorded order information earning numerous recommendations from satisfied customers,
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supported needs of 6- person wait staff who attended to specific needs of countless customers daily for a trendy restaurant with social relevancy and intentionality.
Swim Instructor
Jump! Swim School
03.2022 - 01.2023
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Adapted teaching techniques to different learning styles.
- Implemented new and creative exercise routines to keep participants motivated.
- Maintained CPR, First Aid certifications to ensure preparedness for emergency situations during lessons.
Education
High School -
Gunghalin College
Canberra, ACTDiploma Of Event Management -
Tafe
Robina, QLD11.2023
Skills
- Team player mentality
- Exceptional communication
- Professional appearance
- Guest relations
- Reservations management
- Up-selling techniques
- Event planning
- Guest complaint resolution
Timeline
Host
Artesian Hospitality
05.2024 - Current
Reception Supervisor
Artesian Hospitality
01.2024 - Current
Restaurant Hostess/bartrnder
White Rhino Bar & Grill
05.2023 - 02.2024
Waitress
Akiba
03.2022 - 01.2023
Swim Instructor
Jump! Swim School
03.2022 - 01.2023
Cafe Worker
Husk Bakery
10.2021 - 06.2023
High School -
Gunghalin College
Diploma Of Event Management -
Tafe
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