Breana Dunn
Huntly ,VIC
Summary
Diligent Customer Service Representative bringing top-notch skills in communication, active listening and the ability to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Friendly and enthusiastic Retail Sales Associate.
Highly successful at upselling and promoting new products.
Energetic, highly knowledgeable about latest fashion trends. Successful at building strong customer following, thus increasing repeat business.
Overview
6
6
years of professional experience
Work History
Duty Manager
The Sporting Globe Bar & Grill
12.2024 - Current
- Collaborated with cross-functional teams to streamline operations and enhance service offerings.
- Trained new staff on service protocols, fostering a collaborative work environment.
- Analyzed feedback from clients to refine services and improve operational efficiency.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Supervised daily operations, ensuring efficient staff performance and excellent customer service.
- Coordinated staff schedules to optimize shift coverage and maintain operational efficiency.
- Resolved customer inquiries and complaints promptly to enhance guest satisfaction and loyalty.
- Trained new team members on service protocols and operational procedures for consistent quality delivery.
- Monitored inventory levels and assisted with ordering supplies to maintain stock availability.
- Implemented health and safety standards, ensuring compliance with local regulations for a safe environment.
- Assisted in managing financial transactions, contributing to accurate cash handling practices.
- Facilitated team meetings to communicate updates, goals, and address concerns among staff members.
Waitress
Lazy Moes
08.2019 - Current
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Customer Service Team Member
Subway
01.2019 - Current
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Entered orders into sales computer system.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Handling is cash and daily settlements.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Service Coordinator
Camp Australia
02.2022 - 01.2025
- Trained new staff on service protocols, ensuring adherence to company standards and policies.
- Monitored service metrics to identify areas for improvement and implemented corrective actions.
- Developed training materials that improved onboarding experience for new employees.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Coordinated service requests, ensuring timely responses and efficient resource allocation.
- Assisted in developing service schedules to maximize team productivity and client satisfaction.
- Monitored service delivery processes, identifying areas for improvement and implementing solutions.
- Supported customer inquiries through effective communication, enhancing overall client experience.
Education
VCE Year 10
Victory Christian College
Strathdale, VICSkills
- Sale expertise
- Computer proficient
- Retail store support
- Complaint resolution
- Stock management
- Money handling abilities
- Order fulfillment
- Credit card processing
Timeline
Duty Manager
The Sporting Globe Bar & Grill
12.2024 - Current
Service Coordinator
Camp Australia
02.2022 - 01.2025
Waitress
Lazy Moes
08.2019 - Current
Customer Service Team Member
Subway
01.2019 - Current
VCE Year 10
Victory Christian College
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