Breana Ward
NSW
Summary
I am a dedicated and highly organized retail manager with experience leading teams, optimizing operations, and delivering exceptional customer service. Skilled in administrative tasks, scheduling, and handling financial transactions with accuracy. I excel at managing high-volume environments while maintaining attention to detail and professionalism. Strong communication skills, with the ability to interact effectively with customers and team members.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Aldi
05.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Retail Assistant
McDonald's Restaurant Minchinbury
08.2018 - 05.2023
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Receptionist Assistant
Jump Swim School
10.2017 - 09.2018
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Greeted numerous visitors, vendors and interview candidates.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
Education
Bachelor of Health Sciences - Sports Medicine
Western Sydney University
Sydney, NSW03-2027
Skills
- Skilled in Both Written and Verbal Communication
- Delivering Exceptional Customer Service
- Safety and Cleanliness Standards
- Building Customer Relationships and Loyalty
- Effective Communication Skills
- High Adaptability
- Friendly and positive
- Team building and leadership
- Flexible schedule
- Multitasking and organization
- Inventory management
Certification
Certificate ||| in retail
Timeline
Store Manager
Aldi
05.2023 - Current
Retail Assistant
McDonald's Restaurant Minchinbury
08.2018 - 05.2023
Receptionist Assistant
Jump Swim School
10.2017 - 09.2018
Bachelor of Health Sciences - Sports Medicine
Western Sydney University
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