Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Breana Ward

NSW

Summary

I am a dedicated and highly organized retail manager with experience leading teams, optimizing operations, and delivering exceptional customer service. Skilled in administrative tasks, scheduling, and handling financial transactions with accuracy. I excel at managing high-volume environments while maintaining attention to detail and professionalism. Strong communication skills, with the ability to interact effectively with customers and team members.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Manager

Aldi
05.2023 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Retail Assistant

McDonald's Restaurant Minchinbury
08.2018 - 05.2023
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.

Receptionist Assistant

Jump Swim School
10.2017 - 09.2018
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Greeted numerous visitors, vendors and interview candidates.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.

Education

Bachelor of Health Sciences - Sports Medicine

Western Sydney University
Sydney, NSW
03-2027

Skills

  • Skilled in Both Written and Verbal Communication
  • Delivering Exceptional Customer Service
  • Safety and Cleanliness Standards
  • Building Customer Relationships and Loyalty
  • Effective Communication Skills
  • High Adaptability
  • Friendly and positive
  • Team building and leadership
  • Flexible schedule
  • Multitasking and organization
  • Inventory management

Certification

Certificate ||| in retail

Timeline

Store Manager

Aldi
05.2023 - Current

Retail Assistant

McDonald's Restaurant Minchinbury
08.2018 - 05.2023

Receptionist Assistant

Jump Swim School
10.2017 - 09.2018

Bachelor of Health Sciences - Sports Medicine

Western Sydney University

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Breana Ward