Breanna Alice Beckmann
Nundah QLD,Australia
Summary
Dynamic professional with a proven track record at Suncorp Bank, excelling in customer service and problem-solving. Expertise in maintaining accurate records and enhancing operational efficiency. Strong ability to drive process improvements while ensuring client satisfaction. Committed to delivering exceptional results through effective communication and adaptability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Courier
AGILE
Brisbane , QLD
09.2023 - Current
- Executed efficient package delivery across designated routes daily.
- Maintained accurate delivery logs and records for all shipments.
- Communicated with customers to provide timely updates on delivery status.
- Coordinated with warehouse staff for timely package dispatch.
- Trained new couriers on delivery procedures and route navigation.
- Operated company vehicle to ensure safe transportation of goods.
- Ensured proper labeling and sealing of all packages.
Bank Advisor
Suncorp Bank
Brisbane , QLD
04.2018 - 12.2021
- Resolved customer complaints, delivering effective solutions promptly.
- Assisted customers with account inquiries and banking services, ensuring satisfaction.
- Trained new staff on bank procedures and compliance regulations for operational excellence.
- Collaborated with team members to develop and implement enhanced customer service strategies.
- Coordinated with management to drive process improvements across operations.
- Prepared monthly summaries detailing branch performance metrics, including sales volumes and accounts opened.
- Verified documents submitted by customers during account openings to ensure compliance.
STABLE HAND/STRAPPER
Falvelon Lodge Pty Ltd
Eagle Farm, Australia
04.2018 - 12.2018
- Oversaw all aspects of Thoroughbred racehorse care within Racing Guidelines and Rules.
- Prepared and saddled horses for morning track work, ensuring high standards.
- Provided necessary veterinary treatments and managed exercise walker operations.
- Monitored feeding and health of racehorses, maintaining optimal condition.
- Represented stable on race days, liaising with owners and presenting an impeccable image.
- Recruited and managed staff performance, creating effective work rosters.
- Ensured horse readiness for riders during morning track work and races.
- Organized transportation of horses to various race meetings efficiently.
CUSTOMER SERVICE SPECIALIST/PERSONAL BANKER
ANZ Bank
Rockhampton, Australia
01.2016 - 04.2018
- My role as Customer Service Specialist involved maintaining and balancing records with a high level of accuracy, assessing client's financial situation to develop strategic financial planning solutions, handling various accounting transactions, processing the exchange of foreign currency, answering telephone enquiries on bank products, executing customer transactions, and creating strategies to develop and expand sales.
- The ANZ that I worked in was a business focused Branch
STABLE HAND/STRAPPER
TNT Racing Stables Pty Ltd
Barcaldine, Australia
07.2015 - 12.2016
- My role as stable hand required me to be involved in all aspects of handling Thoroughbred Racehorses
- This included early morning track work, mid-afternoon exercising, late afternoon feeding up, cleaning stables, general care and feeding of racehorses, strapping horses on race days, and liaising with the owners of the racehorses.
- TNT Racing Stables is a privately-owned racehorse training facility located on course at Barcaldine Jockey Club
FRONT COUNTER CUSTOMER SERVICE REPRESENTATIVE
Australia Post Pty Ltd
St George, Australia
06.2014 - 06.2015
- As a front counter customer service representative, my role consisted of serving customers, assisting with customer enquiries, processing passport applications, sorting daily mail, delivering parcels, filing customer accounts, and processing accounts receivable and payable.
CUSTOMER SERVICE REPRESENTATIVE
Commonwealth Bank
St George, Australia
01.2012 - 06.2014
- In my final two years of high school, I was selected as one of only four students to receive an AFL Sports Ready Scholarship to study Business through AXIAL Training
- As part of this scholarship, I was employed on a part-time basis to work as a Customer Service Representative at the St George Commonwealth Bank
- My role included maintaining and balancing records with high accuracy, handling various accounting transactions, processing the exchange of foreign currency, answering telephone enquiries on bank products, executing customer transactions, and creating strategies to develop and expand sales.
Education
St George State High School -
St George State High School
01.2001
Skills
- Enthusiastic
- Passionate
- Self-motivated
- Team player
- Constructive feedback
- Supportive
- Encouraging
- Collaborative
- Flexible
- Adaptability
- Communication
- Listening
- Problem-solving
- Time management
- Vehicle operation
- Package delivery
- Accurate record keeping
- Route navigation
- Effective communication
Certification
• Certificate II in Personal Banking and Business
• Certificate III in Cosmetic Tattoo
• Currently undertaking a diploma in Accounting and Bookkeeping.
• Certificate III in Cosmetic Tattoo
• Currently undertaking a diploma in Accounting and Bookkeeping.
Training
- Responsible Service of Alcohol Certificate
- Presentation Skills
- Customer Service
- OH & S Course
- Electronic Presentations
- Scheduling
- Time Management & Setting Priorities
- Process Payroll
- Office Management
Personal Particulars
Breanna Alice Beckmann, 3/23 Alicia street Nundah QLD 4012, 0418 914 529, Babharl1996@gmail.com, Marybeth Lepine, Falvelon Lodge Pty Ltd, 0400 674 323, Aimee Peters, ANZ Bank Rockhampton, 0415 905 908, Nadine Hamer Suncorp Bank, 0435326385, Ronald agile transport, 0424354863
Timeline
Courier
AGILE
09.2023 - Current
Bank Advisor
Suncorp Bank
04.2018 - 12.2021
STABLE HAND/STRAPPER
Falvelon Lodge Pty Ltd
04.2018 - 12.2018
CUSTOMER SERVICE SPECIALIST/PERSONAL BANKER
ANZ Bank
01.2016 - 04.2018
STABLE HAND/STRAPPER
TNT Racing Stables Pty Ltd
07.2015 - 12.2016
FRONT COUNTER CUSTOMER SERVICE REPRESENTATIVE
Australia Post Pty Ltd
06.2014 - 06.2015
CUSTOMER SERVICE REPRESENTATIVE
Commonwealth Bank
01.2012 - 06.2014
St George State High School -
St George State High School