Breanna Dekan
Sunbury,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Major Account Customer Service Representative
TNT / FedEx
10.2017 - Current
- Supported sales manager with daily operational functions
- Verified data integrity and accuracy
- Drafted communications for account holders
- Produced ad hoc reports and documents for senior team members
- Worked directly with key account holders on confidential agreements to achieve ongoing commitment and contracts
- Analysed departmental documents for appropriate distribution and filing
Personal Assistant
Australia Post
01.2016 - 10.2017
- Arranged domestic travels plans and itineraries
- Maintained appropriate filing of personal and professional documentation
- Wrote reports, executive summaries and newsletters
- Screened personal and business calls and directed them appropriately
- Coordinated events and worked on ad hoc projects
- Organised and attended meetings, including compiling all documents and reports ahead of time
- Answered a high volume of phone calls and email queries
- Daily diary management
Education
VCE -
Sunbury College
Sunbury, VIC01.2015
Skills
- Strong written and verbal communication
- Diary management
- Data management
- Report writing
- Microsoft office
- High level of organisation
- Conflict resolution
- Customer service
- Data entry
- Call center experience
- CRM and Salesforce experience
Timeline
Major Account Customer Service Representative
TNT / FedEx
10.2017 - Current
Personal Assistant
Australia Post
01.2016 - 10.2017
VCE -
Sunbury College
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