Breanna Dunstan

Within the 2 roles I have held with NAB I have been responsible for the below activities:

• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Investigated customer inquiries and resolved product and service issues in helpful and timely manner.
• Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Took ownership of branch cash management including ordering, clearing, counting and verifying cash amounts.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Balanced teller drawers and ATM cash.
• Identified customer financial needs, goals and objectives and directed them to the appropriate banker.
• Guided customers through product selection, offering tailored recommendations based on individual needs.
• Fulfilled and surpassed personal weekly KPI target.
• Conducted risk assessments to identify areas of non-compliance or vulnerability.
• Completed all daily reporting to maintain branch compliance.
• Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
• Following company policies and procedures to ensure compliance is held to a high standard.
• Educated customers on product features, benefits, and usage tips, increasing their confidence in making informed decisions.
• Trained new personnel regarding company operations, policies and services.

• Processed financial documents, contracts, expense reports and invoices.
• Managed and organised physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Checked stock to determine inventory levels and maintain office supply products.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Directed customer communication to appropriate department personnel.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Trained new team members in cash register operation, stock procedures and customer services.
• Learned roles of other departments to provide coverage and keep store operational.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Worked hard to learn required tasks quickly to maximize performance.
• Maintained compliance frameworks, policies and documentation to support audits.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.