Summary
Overview
Work History
Education
Skills
PERSONAL REFERENCE
Timeline
Generic

Breanna Hanning

Shepparton

Summary

Dynamic and Compassionate Service Coordinator, excelling in participant satisfaction and Staff communication. I effectively enhance service delivery while maintaining participant confidentiality. Committed to empowering Participants through tailored support plans and engaging activities, I ensure a experienced and passionate approach to care.


Experienced with team supervision, operational management, and process improvement. Utilizes strong leadership skills to enhance team productivity and resolve conflicts. Track record of fostering collaborative environment and adapting to dynamic work conditions.

Overview

16
16
years of professional experience

Work History

Service Coordinator

Connect GV
08.2024 - Current
  • Serve as a primary point of contact for Participants addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Manage Participants requests, ensuring timely and effective service delivery.
  • Facilitate smooth communication between participants families/carers and Staff.
  • Resolved participant complaints and issues to drive satisfaction and loyalty.
  • Work with staff to resolve any service issues.
  • Day to day rostering changes.
  • Assisting service Manager with any requested duties.
  • Point of call for all floor staff.
  • Program assistance and supervision.
  • Host staff meetings.
  • Step in to run day program operations when service manager is not present.


Support Worker / Day Program Instructor

Connect GV
04.2013 - 08.2024
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Mentored new support workers by providing guidance, sharing best practices.
  • Conducted regular assessments of client needs, adjusting support plans to better serve them.
  • Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
  • Supported clients in accessing community resources, enhancing their integration and participation in community activities.
  • Facilitated group workshops on personal development topics, contributing to client's growth and self-awareness.
  • Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
  • Monitored clients' progress.
  • Participated in professional development and training opportunities to enhance skills.
  • Ran programs best suited to the individual.
  • Stepped in to Run day program operations when Day service Manager was not present.

Life Style and Leisure Coordinator

Shepparton Aged Care
10.2009 - 04.2013
  • Ran group activities.
  • Engaged residents in meaning conversations, socialization and activities.
  • Enhanced residents quality of life by providing compassionate and alternative care.
  • Organised special events for residents that promoted participation, enjoyment and community involvement.
  • Built strong relationships with residents and their families.


Education

Introductory Into Disability

Partners in Training
Shepparton, VIC
05-2013

Certificate IV: Life Style And Leisure

Partners in Training
Shepparton, VIC
10-2010

High School

Wanganui Park Secondary Collage Year 10 Completion
Shepparton, VIC
11-2009

Certificate III: Aged Care

Partners in Training
Shepparton, VIC
11-2009

Skills

  • Telephone communication
  • Participant Confidentiality
  • Team leadership
  • Family Liaison
  • Conflict negotiation
  • Reliable
  • Community integration
  • Staff supervision
  • Integrity

PERSONAL REFERENCE

Amy Biffen 

0438660950

Friend of 15+ years.

Special education primary school teacher at Barwon valley school Geelong.

Timeline

Service Coordinator

Connect GV
08.2024 - Current

Support Worker / Day Program Instructor

Connect GV
04.2013 - 08.2024

Life Style and Leisure Coordinator

Shepparton Aged Care
10.2009 - 04.2013

Introductory Into Disability

Partners in Training

Certificate IV: Life Style And Leisure

Partners in Training

High School

Wanganui Park Secondary Collage Year 10 Completion

Certificate III: Aged Care

Partners in Training

Similar Profiles

CREATE PROFILE
Breanna Hanning