Breanna Holmes
Melboune,Victoria
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance.
Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Bar Manager
Trombar
04.2023 - Current
- Closed out cash register and prepared cashier report at close of business.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Consulted with managers to organize special events and promotions.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Followed strict recipes and drink measurements to minimize product used.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Motivated staff to perform at peak efficiency and quality.
Manager of Operations
Assembly Ground
02.2021 - 12.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Shift Supervisor
Anda Cafe
03.2021 - 03.2022
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Enforced company policies and regulations with employees.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied security, safety, and loss prevention strategies during shifts.
- Completed cash and credit card transactions accurately using POS software.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Bar Staff Manager
Zero 95
09.2019 - 03.2021
- Fostered repeat customers by consistently providing efficient, friendly service.
- Oversaw bar display to maximize attractiveness and functionality.
- Introduced designer drink menu, increasing liquor sales 60% monthly.
- Conducted bar training sessions for 8 new employees to teach proper bar services.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consulted with managers to organize special events and promotions.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Implemented drink prep procedures, significantly reducing wasted stock.
Barista/manager
Laneway Espresso
02.2016 - 02.2021
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Monitored customer feedback to improve barista performance and customer service.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Motivated staff to perform at peak efficiency and quality.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Lead Barista
Mccrae Provedore
11.2011 - 02.2016
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Served customers quickly and efficiently and created strategies to prevent delays.
Barista
Gloria Jeans
08.2010 - 11.2012
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Rosebud Secondary College
Rosebud, VIC12.2011
Skills
- Performance Improvement
- Employee Development
- Contract Administration
- Revenue Generation
- Customer Service Management
- KPI Tracking
- Resource Allocation
- Quality Assurance
- Customer Retention
- Inventory Management
- Cost Control
- Schedule Management
- Staff Development
- Customer Service
- Scheduling
- Employee Scheduling
- Recruitment
- Effective Leader
- Business Management
- Business Marketing
- Staff Training/Development
- Staff Scheduling
- Training Management
- Employee Reviews
- Staff Management
- Team Leadership
- Decision-Making
- Staff Hiring
- Delegating Work
- Organizational Structuring
Timeline
Bar Manager
Trombar
04.2023 - Current
Shift Supervisor
Anda Cafe
03.2021 - 03.2022
Manager of Operations
Assembly Ground
02.2021 - 12.2023
Bar Staff Manager
Zero 95
09.2019 - 03.2021
Barista/manager
Laneway Espresso
02.2016 - 02.2021
Lead Barista
Mccrae Provedore
11.2011 - 02.2016
Barista
Gloria Jeans
08.2010 - 11.2012
Rosebud Secondary College
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