Breanna Inglis-goodliffe
Palmerston
Summary
Dynamic Customer Service Representative with a proven track record at Bunnings Warehouse, adept at conflict resolution and active listening. Successfully enhanced customer loyalty through empathetic complaint resolution and developed strategies that improved service metrics. Recognized for fostering a positive team culture, ensuring high satisfaction rates while remaining calm under pressure.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Bunnings Warehouse
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Woolworths Group
04.2022 - 04.2023
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
High School Diploma -
Palmerston College
Palmerston, NT11-2025
Skills
- Active listening
- Problem resolution
- Conflict resolution
- Teamwork and collaboration
- Friendly, positive attitude
- Physically active
- Calm under pressure
- Organization and time management
- Verbal communication
- Flexible and adaptable
Languages
English
Native or Bilingual
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- Enjoy participating in netball for overall physical and mental well-being
Timeline
Customer Service Representative
Bunnings Warehouse
06.2023 - Current
Customer Service Representative
Woolworths Group
04.2022 - 04.2023
High School Diploma -
Palmerston College
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