Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Breanna Marsh

Breanna Marsh

Melbourne,Victoria

Summary

I am experienced in customer service and cash management, which I have developed across different work environments. Excelled in creating engaging customer experiences and improving team efficiency. Skilled in clear communication and professional organisation, consistently working to improve customer satisfaction and strive to maintain a positive attitude within the workplace.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Sales Supervisor

Target
10.2018 - Current
  • Processed exchanges, refunds and purchases whilst engaging with customers
  • Greeted customers and helped with product questions, selections, and purchases.
  • Utilised merchandising skills to create a visually appealing shop floor that attracted customers and boosted sales.
  • Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning
  • Being approachable and assisting team members with customers or personal concerns
  • Assisted in mentoring new employees in the correct processes and task management

Bartender

Hampton Bowls Club
03.2024 - 07.2024
  • Maintained a clean, organised and well-stocked bar area.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritising orders.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Ticketing Assistant

Melbourne Water Taxis
01.2022 - 04.2024
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
  • Assisted in resolving customer issues or concerns promptly and professionally.
  • Worked collaboratively with coworkers during busy periods to provide seamless customer service

Education

Bachelor of Science - Health Science

Monash University
Clayton, VIC
05-2023

High School Diploma -

Mount Waverley Secondary College
Mount Waverley, VIC
11-2020

Skills

  • Delivering quality customer service and assistance
  • Clear and effective communication
  • Reliable and approachable
  • Cash handling and management
  • Work Ethic and Integrity
  • Organised and professional

Certification

  • First Aid Certification
  • Responsible Serving of Alcohol (RSA) Certificate
  • Working with Children's Check

Timeline

Bartender

Hampton Bowls Club
03.2024 - 07.2024

Ticketing Assistant

Melbourne Water Taxis
01.2022 - 04.2024

Retail Sales Supervisor

Target
10.2018 - Current

Bachelor of Science - Health Science

Monash University

High School Diploma -

Mount Waverley Secondary College

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Breanna Marsh