Breanna Russell
Nsw,Australia
Summary
Hardworking Individual with extensive knowledge of the hospitality sector and engaging customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Ready to help team achieve company goals whatever that may be. Learn processes quickly. Hardworking, focused and diligent with good people and problem-solving abilities. Reliable and attentive to the customer needs.
Overview
4
4
years of professional experience
Work History
Sample Stand Attendant and Weigh Bridge Attendant
Grain Corp
Trangie, NSW
04.2024 - Current
- First point of contact for growers and truck drivers coming to the site.
- Test grain samples for protein, moisture and contaminants against specifications.
- Enter data into systems as per compliance requirements.
- Enter data on truck weight and data into system as per compliance regulations.
- Answer all telephone calls to the site office.
- Perform basic administrative duties in support of the Site Manager.
Bar Attendant
Trangie United Services Memorial Club
Trangie, NSW
08.2023 - 09.2023
- Helped manage bar while main bar attendant was on holidays.
- Opening and closing procedures of club.
- Held chuck raffles 2 times a week.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Assisted with event planning, club meetings and special occasions held at the venue, creating memorable experiences for guests.
- Worked with TAB machine and gaming machines.
- Maintained strict adherence to industry standards and guidelines while executing all TAB tasks.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Waitress
Santa Monica Restaurant
Brisbane, QLD
05.2024 - 05.2024
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering great service.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Remained calm when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
Bartender
Imperial Hotel & Restaraunt
Nsw
02.2023 - 07.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted with inventorying beverage stock and bar supplies.
- Followed strict recipes and drink measurements to minimize product used.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Upheld strict regulations for safe alcohol service and food safety.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Answered customer telephone calls and assisted them with bookings, special order requests and arranging pick up orders from the hotel.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by giving extensive knowledge of the drink list and also creating welcoming and positive experiences.
Waitress
Rare Steakhouse
Melbourne, VIC
10.2022 - 02.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Remained calm when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintenance Manager
McDonald's Restaurant
Ireland
09.2021 - 10.2022
- Reported issues to manager so effective resolutions could be put into place.
- Diagnosed and repaired complex mechanical and electrical equipment.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Replaced worn or broken parts on machines and equipment.
- Wrote and revised maintenance procedures.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Trained new maintenance staff to safely and properly use equipment and tools and apply best practices.
- Calibrated the machines monthly and weekly to ensure the machines accuracy.
- Maintained inside and outside of the store.
- Lifted heavy boxes and equipment using correct procedures.
Crew Member
McDonald's
Ireland
08.2020 - 09.2021
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Worked well with teammates and accepted coaching from management team.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, drive-thru and other areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Accurately operated cash register to process customer payments.
- Took orders, prepared meals, and collected payments.
- Dealt with difficult customers in a respectful way. Customer is always right.
- Quickly spot and fix problems that may affect a persons experience.
- Took orders over headset relaying order back to kitchen quickly to give overall customer satisfaction and make sure food is delivered quickly.
- Dealt with complaints making sure the customer felt the situation was dealt with in a proper manner.
Education
Green Hills
Drogheda Social Studies And Psychology -
Drogheda Institute of Further Eduction
Skills
- Teamwork and Professionalism
- New Hire Training
- Handling Difficult Customers
- Clear and Effective Communication
- Cash Handling and Management
- Safe Serving Knowledge
- Hospitality and Accommodation
- Heavy Lifting
- Equipment Maintenance
- POS Systems and Ordering Platforms
- Customer Consulting
- Professional Telephone Demeanor
- Customer Service
- Critical Thinking
- Calm and Professional Under Pressure
- Knowledge of Pokies gaming machinery, TAB and keno
Additional Information
- References
- Imperial Hotel - Lauren Marsh 047642877
- McDonald's - Nikolay Visnakovs 0419843495
- Rare Steakhouse - 0396633373
- There is a big gap in my resume as I left Australia last October and went home to be a carer for my dad who passed away in February.
Timeline
Waitress
Santa Monica Restaurant
05.2024 - 05.2024
Sample Stand Attendant and Weigh Bridge Attendant
Grain Corp
04.2024 - Current
Bar Attendant
Trangie United Services Memorial Club
08.2023 - 09.2023
Bartender
Imperial Hotel & Restaraunt
02.2023 - 07.2023
Waitress
Rare Steakhouse
10.2022 - 02.2023
Maintenance Manager
McDonald's Restaurant
09.2021 - 10.2022
Crew Member
McDonald's
08.2020 - 09.2021
Green Hills
Social Studies And Psychology -
Drogheda Institute of Further Eduction