Breanna Santin

I have gained valuable experience over the past 6 months assisting Paul, a senior Services & Construction Manager at Connect Facilities. My role during this period involved a variety of tasks which were invaluable during my time, with tasks such as:
1. Email Management: Handling and co-ordinating the prioritisation of incoming and outgoing emails related to senior services and construction projects.
2. Work Schedules: Assisting in organising and managing schedules/work reports for projects, meetings, and maintenance tasks. Using Excel.
3. Maintenance Contracts: Helping to coordinate and manage maintenance contracts, which involved liaising with contractors, ensuring deadlines were met, and overseeing quality control.
4. General Assistance: Providing overall administrative support, which included preparing reports, maintaining records, and assisting in budget management and procurement.

These responsibilities indicate that I have been exposed to both administrative duties and operational aspects of Senior Services and Construction management. This experience can be quite valuable as it provides me with a foundation in organisational skills, project coordination, and possibly some industry-specific knowledge.

• Enhanced customer satisfaction by delivering exceptional service and addressing any concerns promptly.
• Streamlined front of house operations for improved efficiency and productivity.
• Trained team members on company policies and procedures to maintain a consistent high standard customer experience.
• Managed staff scheduling, ensuring optimal efficiency during peak hours.
• Mentored new employees, fostering a positive work environment and supporting professional growth.

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Maintained a clean and organised store environment, enhancing the overall shopping experience for customers.

● Assisted with special events or programs.

● Used strong interpersonal communication skills to convey information to others.

● Supported engaging, fun and smooth-running events by helping with organisation and planning.

● Worked with companies to achieve fundraising campaigns, such as Sass And Bide and Adair's

● Wrote speech's and power-points to be presented to major companies such as Hotondo Homes

● Mentored wish kids in the build up for their wish

● Demonstrated respect, friendliness and willingness to help wherever needed