Breanna Schaeche
Morwell,VIC
Summary
I am someone who always has a ‘can do ‘attitude and always willing to learn. Growing my knowledge and experience is why I always put 150% in my work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanour and proactive approach to problem-solving and staff management. Over 16 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
17
17
years of professional experience
Work History
Cafe Owner
38forty Cafe
07.2020 - Current
- XERO system knowledge
- Accounting knowledge.
- Invoices
- Remittance
- Payroll
- Timesheets/ rostering
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Cultivated warm relationships with regular customers.
- Operated lightspeed POS systems to cash out customer checks and complete order transactions.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Kept product inventory stocked during times of customer congestion and high demand.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Used POS system to accurately enter orders and process payments.
Head Barista/ Manager
Cafe 3869
06.2016 - 06.2020
- Served customers quickly and efficiently and created strategies to prevent delays
- Maintained accurate inventory counts to meet customer demands and sustain operations
- Monitored customer feedback to improve barista performance and customer service
- Collaborated with cafe management to design and implement promotional strategies for cafe items
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability
- Purchased food and cultivated strong vendor relationships
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
Waitress
Coffee Corner
01.2014 - 04.2017
- Used cash registers and credit card machines to cash out customers
- Greeted new customers, discussed specials, and took drink orders
- Fast paced environment. E.g. Goal was to make coffees every minute to not have delays, or wait times too extensive.
Manager Experince Waitress
Comfort Inn and Suites Latrobe, Barista
01.2016 - 01.2017
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Assisted in organizing and overseeing assignments to drive operational excellence
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Head Barista, Bar
Cargo Lounge
01.2014 - 09.2015
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
- Served customers quickly and efficiently and created strategies to prevent delays
- Designed and adjusted work schedules to meet business demands
- Used POS system to accurately enter orders and process payments
Waitress
Imiis Café
01.2013 - 02.2015
- Kept server areas clean and stocked to increase efficiency while working tables
- Used cash registers and credit card machines to cash out customers
- Greeted new customers, discussed specials, and took drink orders
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Bussed and reset tables to keep dining room and work areas clean
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Provided recommendations on menu items and upsold food and drinks to increase sales
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Processed orders and sent to kitchen employees for preparation
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
Waitress
La Porchetta, Barista
01.2013 - 08.2014
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Increased sales significantly by upselling higher-end products to customers
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Processed orders and sent to kitchen employees for preparation
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
Money Handling and Manager Assistant, Junior Group Leader
Paynesville Occasional Child Care
01.2012 - 09.2013
- Teaching children under the age of 4,
- Doing reports and progress of each child in our care
- Promoted good behavior with positive reinforcement methods.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Encouraged children to develop healthy social and emotional skills.
- Developed age-appropriate activities and crafts to engage children.
- Worked with children to develop good cognitive, physical and language skills.
- Introduced children to educational games and activities to boost learning.
- Provided emotional support and guidance to children during difficult times.
- Liaised with parents and guardians to discuss child progress.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Read stories, sang songs and facilitated creative play.
Waitress / Manager Assistant
Fishermans Wharf / Boat House Pizza
01.2010 - 01.2013
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Reviewed sales and gross profit report to assess company efficiency
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Developed detailed plans based on broad guidance and direction
Waitress
Harbourside Café
01.2008 - 01.2011
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Money Handling and Kitchen Hand Waitress
Barista, Alma’s Restaurant
01.2007 - 04.2009
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Education
Diploma - Nursing
Central Gippsland Institute of TAFE
Morwell, VIC01.2021
Certificate III - Individual Support
Central Gippsland Institute of TAFE
Morwell, VIC02.2019
Responsible Service of Alcohol -
Gipps Tafe
Traralgon, VIC2015
Anaphylaxis Certificate -
Gipps Tafe
Traralgon, VIC2013
Certificate 3 Children’s Services -
Gipps Tafe
Traralgon, VIC2012
Pre Sea -
Deck Cadet
Challenger Institute
Fremantle, WA2011
High School Diploma -
St Anne’s Gippsland Grammar
Sale, Vic2010
Skills
- Business planning
- POS Terminal Operation
- Business Development
- Staff Management
- Financial Management
- Business administration
- Customer Relations
- Scheduling
Timeline
Cafe Owner
38forty Cafe
07.2020 - Current
Head Barista/ Manager
Cafe 3869
06.2016 - 06.2020
Manager Experince Waitress
Comfort Inn and Suites Latrobe, Barista
01.2016 - 01.2017
Waitress
Coffee Corner
01.2014 - 04.2017
Head Barista, Bar
Cargo Lounge
01.2014 - 09.2015
Waitress
Imiis Café
01.2013 - 02.2015
Waitress
La Porchetta, Barista
01.2013 - 08.2014
Money Handling and Manager Assistant, Junior Group Leader
Paynesville Occasional Child Care
01.2012 - 09.2013
Waitress / Manager Assistant
Fishermans Wharf / Boat House Pizza
01.2010 - 01.2013
Waitress
Harbourside Café
01.2008 - 01.2011
Money Handling and Kitchen Hand Waitress
Barista, Alma’s Restaurant
01.2007 - 04.2009
Diploma - Nursing
Central Gippsland Institute of TAFE
Certificate III - Individual Support
Central Gippsland Institute of TAFE
Responsible Service of Alcohol -
Gipps Tafe
Anaphylaxis Certificate -
Gipps Tafe
Certificate 3 Children’s Services -
Gipps Tafe
Pre Sea -
Deck Cadet
Challenger Institute
High School Diploma -
St Anne’s Gippsland Grammar
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