Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna Schaeche

Morwell,VIC

Summary

I am someone who always has a ‘can do ‘attitude and always willing to learn. Growing my knowledge and experience is why I always put 150% in my work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanour and proactive approach to problem-solving and staff management. Over 16 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.

Overview

17
17
years of professional experience

Work History

Cafe Owner

38forty Cafe
Morwell, VIC
07.2020 - Current
  • XERO system knowledge
  • Accounting knowledge.
  • Invoices
  • Remittance
  • Payroll
  • Timesheets/ rostering
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Cultivated warm relationships with regular customers.
  • Operated lightspeed POS systems to cash out customer checks and complete order transactions.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Controlled line and crowd with quick, efficient service.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Handled OLTP systems, payment processing, cash change and issuing of receipt.
  • Used POS system to accurately enter orders and process payments.

Head Barista/ Manager

Cafe 3869
Yinnar, VIC
06.2016 - 06.2020
  • Served customers quickly and efficiently and created strategies to prevent delays
  • Maintained accurate inventory counts to meet customer demands and sustain operations
  • Monitored customer feedback to improve barista performance and customer service
  • Collaborated with cafe management to design and implement promotional strategies for cafe items
  • Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability
  • Purchased food and cultivated strong vendor relationships
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions

Waitress

Coffee Corner
Traralgon, VIC
01.2014 - 04.2017
  • Used cash registers and credit card machines to cash out customers
  • Greeted new customers, discussed specials, and took drink orders
  • Fast paced environment. E.g. Goal was to make coffees every minute to not have delays, or wait times too extensive.

Manager Experince Waitress

Comfort Inn and Suites Latrobe, Barista
Traralgon, VIC
01.2016 - 01.2017
  • Accomplished multiple tasks within established timeframes
  • Maintained professional, organized, and safe environment for employees and patrons
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty

Head Barista, Bar

Cargo Lounge
01.2014 - 09.2015
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
  • Served customers quickly and efficiently and created strategies to prevent delays
  • Designed and adjusted work schedules to meet business demands
  • Used POS system to accurately enter orders and process payments

Waitress

Imiis Café
Traralgon, VIC
01.2013 - 02.2015
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Used cash registers and credit card machines to cash out customers
  • Greeted new customers, discussed specials, and took drink orders
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
  • Bussed and reset tables to keep dining room and work areas clean
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Provided recommendations on menu items and upsold food and drinks to increase sales
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
  • Processed orders and sent to kitchen employees for preparation
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers

Waitress

La Porchetta, Barista
Traralgon, VIC
01.2013 - 08.2014
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards
  • Increased sales significantly by upselling higher-end products to customers
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
  • Processed orders and sent to kitchen employees for preparation
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer

Money Handling and Manager Assistant, Junior Group Leader

Paynesville Occasional Child Care
Paynesville, VIC
01.2012 - 09.2013
  • Teaching children under the age of 4,
  • Doing reports and progress of each child in our care
  • Promoted good behavior with positive reinforcement methods.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Encouraged children to develop healthy social and emotional skills.
  • Developed age-appropriate activities and crafts to engage children.
  • Worked with children to develop good cognitive, physical and language skills.
  • Introduced children to educational games and activities to boost learning.
  • Provided emotional support and guidance to children during difficult times.
  • Liaised with parents and guardians to discuss child progress.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Read stories, sang songs and facilitated creative play.

Waitress / Manager Assistant

Fishermans Wharf / Boat House Pizza
01.2010 - 01.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Reviewed sales and gross profit report to assess company efficiency
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Developed detailed plans based on broad guidance and direction

Waitress

Harbourside Café
01.2008 - 01.2011
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Money Handling and Kitchen Hand Waitress

Barista, Alma’s Restaurant
Paynesville, VIC
01.2007 - 04.2009
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Education

Diploma - Nursing

Central Gippsland Institute of TAFE
Morwell, VIC
01.2021

Certificate III - Individual Support

Central Gippsland Institute of TAFE
Morwell, VIC
02.2019

Responsible Service of Alcohol -

Gipps Tafe
Traralgon, VIC
2015

Anaphylaxis Certificate -

Gipps Tafe
Traralgon, VIC
2013

Certificate 3 Children’s Services -

Gipps Tafe
Traralgon, VIC
2012

Pre Sea -

Deck Cadet Challenger Institute
Fremantle, WA
2011

High School Diploma -

St Anne’s Gippsland Grammar
Sale, Vic
2010

Skills

  • Business planning
  • POS Terminal Operation
  • Business Development
  • Staff Management
  • Financial Management
  • Business administration
  • Customer Relations
  • Scheduling

Timeline

Cafe Owner

38forty Cafe
07.2020 - Current

Head Barista/ Manager

Cafe 3869
06.2016 - 06.2020

Manager Experince Waitress

Comfort Inn and Suites Latrobe, Barista
01.2016 - 01.2017

Waitress

Coffee Corner
01.2014 - 04.2017

Head Barista, Bar

Cargo Lounge
01.2014 - 09.2015

Waitress

Imiis Café
01.2013 - 02.2015

Waitress

La Porchetta, Barista
01.2013 - 08.2014

Money Handling and Manager Assistant, Junior Group Leader

Paynesville Occasional Child Care
01.2012 - 09.2013

Waitress / Manager Assistant

Fishermans Wharf / Boat House Pizza
01.2010 - 01.2013

Waitress

Harbourside Café
01.2008 - 01.2011

Money Handling and Kitchen Hand Waitress

Barista, Alma’s Restaurant
01.2007 - 04.2009

Diploma - Nursing

Central Gippsland Institute of TAFE

Certificate III - Individual Support

Central Gippsland Institute of TAFE

Responsible Service of Alcohol -

Gipps Tafe

Anaphylaxis Certificate -

Gipps Tafe

Certificate 3 Children’s Services -

Gipps Tafe

Pre Sea -

Deck Cadet Challenger Institute

High School Diploma -

St Anne’s Gippsland Grammar
Breanna Schaeche