Breanna Winyard
Bethania Junction,QLD
Summary
Dedicated Customer Service and Administrative Professional experienced in enhancing client satisfaction through effective communication and meticulous office coordination. Managed diverse tasks while demonstrating expertise in Microsoft Office and Xero, contributing to streamlined operations and improved service delivery. Committed to maintaining a positive attitude and attention to detail in all aspects of work.
Overview
14
14
years of professional experience
Work History
Traffic Controller & TMI
Traffic QLD&NSW
04.2023 - Current
- Controlled traffic flow at various locations, ensuring safety and efficiency
- Led teams in collaborative projects to achieve project goals
- Set up diverse Traffic Guidance Systems to facilitate smooth traffic management
Residential & Commercial Cleaner
Bec's Cleaning Services
12.2022 - 08.2023
- Performed fortnightly cleaning and maintenance for residential and commercial clients
- Processed invoices using ABN for payment tracking
- Executed product purchases to maintain inventory levels
Virtual Administrator/Receptionist
Pro-Assist Virtual Business Services
04.2022 - 12.2022
- Working with Varied Allied Health Clients and being their Reception and Administration.
- Processed invoices and receipts for outstanding payments.
- Coordinated booking, rescheduling, and cancelling of appointments and Zoom meetings
- Handled incoming and outgoing phone calls for client inquiries.
- Managed multiple client accounts simultaneously to ensure service consistency.
- Facilitated new client intake processes to ensure smooth onboarding
- Medicare Claims/Reporting
Personal Trainer
Fitness Enhancement Nerang
11.2021 - 04.2022
- Mobile and in gym Personal Trainer
- Trained diverse clients in individual and group sessions to meet specific fitness goals
- Writing programs
- Conducted client consultations to assess fitness goals and needs
- Provided training services to NDIS clients in compliance with program requirements
- Checked in with clients to discuss nutrition plans and progress
- Conducted measurements and weigh-ins to track client progress
- Developed customized training programs tailored to individual client needs
- Traveling and Training mobile clients
Receptionist
Coomera Anglican College
Coomera
08.2019 - 03.2020
- Afternoon and School Holiday Receptionist answering phones and assisting with administrative duties.
- Sent emails to staff and parents for communication purposes.
- Answering the phone/ redirecting calls
- Made announcements over the school intercom to inform students and staff.
- Using TASS- school system for students, parents, and teachers
- Ordering Stationery
- Maintaining Key Register
- Procured and managed office assets to maintain functionality and support daily activities
- Performed a variety of administrative tasks across departments to enhance overall school operations
- Executed printing and photocopying tasks for various school documents.
- Helped process new student enrollments.
- Reason for leaving: Had a baby.
Receptionist/ Administrator
RXP SERVICES
Sydney
01.2019 - 06.2019
- Executed office functions including administrative, clerical, reception, and recruitment tasks to support seamless operations.
- Coordinated clerical and reception functions to enhance service delivery and client engagement.
- Performing office functions including administrative, clerical, reception, and recruitment.
- Provided administrative support to internal Managers and respective departments.
- Coordinating events for both internal and external clients, including catering and setup.
- Coordinating events for both internal and external clients, including catering and set up.
- Maintained organized office files and databases to ensure easy access to information and streamline workflows.
- Assisted with recruitment and profiles for potential clients.
- Tracked and managed timesheet submissions for accuracy.
- Procured and organized stationery and office supplies for daily operations.
- Assisting Practice Managers and Consultants with Website tasks
- Report and PowerPoint creation on website findings
Student Recruitment Advisor
JMC ACADEMY
Ultimo
12.2017 - 09.2018
- Attracted prospective students to Australia's leading education academy, advising students, parents, and NSW Careers Advisors on course options and guidelines.
- Managed online and phone enquiries, applications, and enrolments to streamline student recruitment processes.
- Enrolling and advising students
- Built strong relationships with potential students, parents, teachers, and Career Advisers to enhance engagement and support.
- Booking and running interviews with potential students
- Performed general office tasks to support daily operations.
- Networking and sales
- Delivered presentations to students and parents about enrollment processes.
- Engaged in networking activities to promote educational programs.
- Working to tight deadlines and stringent KPIs (both individual and team)
Store Manager
LIQUORLAND
Sutherland
01.2016 - 01.2017
- Led and managed team members to achieve operational goals.
- Greeting and serving customers
- Processing payroll using the Kronos system.
- Creating and managing weekly rosters
- Processing payroll using the Kronus system.
- Managed store inventory by tracking stock levels and organizing product displays.
- Created and managed weekly rosters to optimize staff coverage.
- Performed general maintenance to ensure store cleanliness and organization.
Assistant Store Manager
LIQUORLAND
Miranda
01.2013 - 01.2016
- Led and managed team members to ensure effective operations.
- Greeting and serving customers
- Processing payroll using the Kronos system.
- Creating and managing weekly rosters
- Ordering stock and invoicing suppliers
- Managed store inventory levels to ensure product availability
- Processing payroll using the Kronus system.
- Performed general maintenance tasks to uphold store cleanliness and organization
Education
Certificate III - Group Fitness
FIT College
Certificate IV - Personal Training
FIT College
Skills
- Traffic Management
- Project Coordination
- Client Scheduling
- Billing Solutions
- Patient Management
- Health Records
- Microsoft Office
- Salesforce
- CRM Management
- Kronus
- Xero
- TASS
- Telehealth Solutions
- Financial Software
Packages Systems
- Microsoft Office suite (Excel, Word, Outlook, and PowerPoint)
- Salesforce
- MYOB
- Kronus
- Chili Max
- Xen
- Xero
- TASS
- COVIU
- Powerdiary
- Medipass
- Cliniko
- Halaxy
- ZOHO
Qualifications Licenses
- Microsoft Office suite (Excel, Word, Outlook, and PowerPoint)
- Salesforce
- MYOB
- Kronus
- Chili Max
- Xen
- Xero
- TASS
- COVIU
- Powerdiary
- Medipass
- Cliniko
- Halaxy
- ZOHO
Timeline
Traffic Controller & TMI
Traffic QLD&NSW
04.2023 - Current
Residential & Commercial Cleaner
Bec's Cleaning Services
12.2022 - 08.2023
Virtual Administrator/Receptionist
Pro-Assist Virtual Business Services
04.2022 - 12.2022
Personal Trainer
Fitness Enhancement Nerang
11.2021 - 04.2022
Receptionist
Coomera Anglican College
08.2019 - 03.2020
Receptionist/ Administrator
RXP SERVICES
01.2019 - 06.2019
Student Recruitment Advisor
JMC ACADEMY
12.2017 - 09.2018
Store Manager
LIQUORLAND
01.2016 - 01.2017
Assistant Store Manager
LIQUORLAND
01.2013 - 01.2016
Certificate III - Group Fitness
FIT College
Certificate IV - Personal Training
FIT College