Breanne Pertot (Bree Divers)
Werribee South,Victoria
Summary
Experienced administrator with a strong background in customer service. Adept at seamlessly transitioning between independent work and collaborative efforts within diverse teams. Thrives in fast-paced corporate office environments, showcasing the ability to adapt and excel. Eager to contribute skills and expertise to a close-knit team in a new role. Recognized for kindness, hardworking nature, and exceptional organizational abilities. Committed to consistently delivering top-notch results and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Human Resources Administrator
Cohort Staffing
2023.11 - Current
- Ensure all Employee records are up to date
- Management of two HR email accounts
- Onboarding and Offboarding staff
- Responsible for staff compliance
- Providing Administrative support to the team
- Run reports when required
- Create staff IDs and send them in the mail
- Answering company 1300 number
- Taking meeting minutes when required.
Disability Support Worker
PartnerNCare
2023.08 - 2023.11
- Accompanied client in the community for appointments, shopping etc
- Write notes about shift
- Assist clients with personal hygiene
- Assist clients with household chores
- Prompt client to take daily medication.
Disability Support Worker
Heartland Support Services
2023.06 - 2023.08
- Accompanied client in the community for appointments, shopping etc
- Write notes about shift
- Assist clients with personal hygiene
- Assist clients with household chores
- Prompt client to take daily medication.
Training Facilitator/Domestic Travel Consultant
QBT/CTM
2022.03 - 2023.05
- 3 rounds of four weeks classroom training of new starters with no experience
- Ongoing support both in person and virtually
- Updating of rostering when employee called in sick or running late
- Work related domestic travel to train and support new starters
- Up Skilling experienced consultants to multiple accounts
- Attending Management meeting to update on training.
Administration Assistant (TEMP)
TOLL
2021.09 - 2022.02
- Assist Case Managers with any form of inquiry
- Liaise with supplier agencies for travel bookings via phone and email
- Uploading confidential documents and information into internal system
- Work across three screens with incoming phone calls and emails
- Liaise with Government agencies to organise transfers
- Chase up suppliers if email response was longer than 48 hours.
ADF central support operations consultant (TEMP)
BUPA
2021.04 - 2021.08
- Assessing and processing Medical bookings
- Manage and respond to email through secure messaging when required
- Inbound and Outbound calls with Defence members, Health Centres and Service Providers
- Booking and enquiring support
- Managing queue work
- Keeping track of work that needs followed up.
Service Receptionist
Hyundai
2021.01 - 2021.04
- Answering incoming calls within three rings to meet KPI
- Return all missed calls
- Ensuring all emails in team inbox is taken care of
- Filing daily paperwork for Service Advisors and taking to storage when required
- Liaising with workshop staff on time frame to advise customers
- Booking Uber ride-share for customers on company account
- Offering customers Tea, Coffee and Water
- Ensuring Customer waiting area is tidy at all times.
Administration Assistant (TEMP)
TOLL
2020.09 - 2021.01
- Assist Case Managers with any form of inquiry
- Liaise with supplier agencies for travel bookings via phone and email
- Uploading confidential documents and information into internal system
- Work across three screens with incoming phone calls and emails
- Liaise with Government agencies to organise transfers
- Chase up suppliers if email response was longer than 48 hours.
Domestic Travel Consultant
QBT/CTM
2019.03 - 2020.08
- Booking processes, Systems, Customer accounts and Travel lingo
- Professional operations coordinator for Australian Government Officials regarding their travel requirement's
- Ticketing - Changing an existing ticket (revalidation or exchange) Issuing new ticket or processing refund
- Working across 3 screens with incoming high volume of phone calls and emails.
Domestic Travel Consultant
Carlson Wagonlit Travel
2017.10 - 2019.02
- Booking processes, Systems, Customer accounts and Travel lingo
- Professional operations coordinator for Australian Government Officials regarding their travel requirement's
- Ticketing - Changing an existing ticket (revalidation or exchange) Issuing new ticket or processing refund
- Working across 3 screens with incoming high volume of phone calls and emails.
Service Attendant
Williams Bar and Cafe
2017.06 - 2017.09
Service Attendant
Shepparton Greyhound Track
2016.07 - 2017.03
Service Attendant
Sevens Creek Hotel
2015.05 - 2015.09
Service Attendant
The Phoenix Hotel
2014.03 - 2015.03
Education
Diploma of Travel and Tourism -
William Angliss
Melbourne10.2019
Certificate IV in Travel and Tourism -
Jetset Training College
Melbourne10.2017
Certificate III in Holiday Parks and Resorts -
Phoenix Hotel
Melbourne11.2015
Certificate II in Hospitality (Kitchen Operations) -
VET Course
Melbourne, VIC11.2014
Secondary School -
Manor Lakes College
Manor LakesSkills
- Attention to Detail
- Technology
- Time Management
- Communication - Verbal and Written
- Customer Service
- Training
References
- Andrew Smith, Cohort Staffing HR Manager, 0407 821 827
- Chloe Digby, Heartland Team Leader, 0415 554 023
- Charles Salvador, QBT/CTM Team Leader, 0402 651 628
Timeline
Human Resources Administrator
Cohort Staffing
2023.11 - Current
Disability Support Worker
PartnerNCare
2023.08 - 2023.11
Disability Support Worker
Heartland Support Services
2023.06 - 2023.08
Training Facilitator/Domestic Travel Consultant
QBT/CTM
2022.03 - 2023.05
Administration Assistant (TEMP)
TOLL
2021.09 - 2022.02
ADF central support operations consultant (TEMP)
BUPA
2021.04 - 2021.08
Service Receptionist
Hyundai
2021.01 - 2021.04
Administration Assistant (TEMP)
TOLL
2020.09 - 2021.01
Domestic Travel Consultant
QBT/CTM
2019.03 - 2020.08
Domestic Travel Consultant
Carlson Wagonlit Travel
2017.10 - 2019.02
Service Attendant
Williams Bar and Cafe
2017.06 - 2017.09
Service Attendant
Shepparton Greyhound Track
2016.07 - 2017.03
Service Attendant
Sevens Creek Hotel
2015.05 - 2015.09
Service Attendant
The Phoenix Hotel
2014.03 - 2015.03
Diploma of Travel and Tourism -
William Angliss
Certificate IV in Travel and Tourism -
Jetset Training College
Certificate III in Holiday Parks and Resorts -
Phoenix Hotel
Certificate II in Hospitality (Kitchen Operations) -
VET Course
Secondary School -
Manor Lakes College