Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Bree-ann Casey

Mandurah,WA

Summary

Dedicated to building a successful career in the hospitality/retail sector, I possess the necessary skills and attitude to achieve this goal. Strong analytical, communication, and teamwork skills have enabled me to adapt quickly to new environments. Eager to contribute to team success and further develop professional skills. Approach tasks with a positive attitude and commitment to continuous learning and growth. Thorough team contributor with strong organizational capabilities. Experienced in handling multiple projects simultaneously, ensuring accuracy, prioritizing tasks, and meeting deadlines.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Support Worker

Enable WA
09.2022 - 12.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.

Canteen Manger

Mandurah Netball Association
05.2022 - 10.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Food and Beverage Attendant

RAAFA Estate Meadow Springs
06.2018 - 10.2021
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Processed payments and provided receipts to establish proof of transaction.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.

Customer service & duty manager

The coffee club
01.2015 - 01.2016
  • Cash handling, Customer service, End of day close, Banking, Wait staff, Putting stock away, Barista.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Sales assistant & second in charge

House casuarina
01.2013 - 01.2013
  • Cash handling, Eftpos transactions, Administration duties, Assist in completing rosters, Staff mention, Dispute resolution.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Night- fill, front counter, various

Big W
01.2010 - 01.2013
  • Stock supply/replenishment, Sorting of incoming stock for manageable distribution through aisles, Cash handling, Efficient and prompt customer service, Eftpos transactions, General enquiry rectification and transfers.
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Professionally answered telephones and responded to customer inquiries.
  • Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
  • Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.

Education

Commenced Cert 3 & 4 in Personal Training -

01.2013

Year 10 completion -

Casuarina Senior College
01.2012

Skills

Daily living support

Housekeeping tasks

Health and safety awareness

Emotional Support

Daily living assistance

Confidentiality and Privacy

Cleaning and sanitizing

Meal Preparation

Patience and Empathy

Reliability and punctuality

Store Cleaning

Cash Handling Accuracy

Professional Appearance

Stock replenishment

References

  • Cindy-lee Archibald, Manager, Big W, 0422 376 574
  • Natasha Martin, Manager, The Coffee Club, 0428 242 786
  • Amanda Clarke, Coordinator Enable WA 897927500

Certification

  • First Aid Certification
  • RSA (Reasonable service of Alcohol)
  • Approved Managers
  • Working with Children's
  • Police check

Timeline

Support Worker

Enable WA
09.2022 - 12.2023

Canteen Manger

Mandurah Netball Association
05.2022 - 10.2022

Food and Beverage Attendant

RAAFA Estate Meadow Springs
06.2018 - 10.2021

Customer service & duty manager

The coffee club
01.2015 - 01.2016

Sales assistant & second in charge

House casuarina
01.2013 - 01.2013

Night- fill, front counter, various

Big W
01.2010 - 01.2013

Commenced Cert 3 & 4 in Personal Training -

Year 10 completion -

Casuarina Senior College

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