Versatile and results-driven professional with a proven track record at Pathwest, adept in laboratory safety protocols and phlebotomy, alongside strong organizational and interpersonal skills. Excelled in multitasking across diverse roles, enhancing operational efficiency and fostering customer relationships. Demonstrates a commitment to maintaining confidentiality and delivering exceptional service.
Overview
20
20
years of professional experience
Work History
Laboratory Assistant
Pathwest
Merredin, WA
02.2022 - Current
Receives, sorts and priorities incoming laboratory specimens.
Registers patient / client request forms, specimens and test requests into the laboratory information system and labels specimens with computer generated barcode labels.
Separates samples for various laboratory sections and prepares blood and urine samples for analysis.
Loads and unloads automated specimen handling instruments where available.
Accesses the laboratory information system for results.
Initiates and monitors printing of laboratory reports.
Collects pathology samples from hospital inpatients and outpatients and other clients.
Specimen collections include blood specimens by venipuncture, urine samples, swabs,
skin scrapes and other collections for specialised tests
Prepares specimens (including centrifugation and separation), and registers requests for
processing to Central Specimen Reception Area.
Liaises with clinical, pathology, para-medical and other staff as necessary, in the collection
of the appropriate specimen to ensure safety and minimum trauma to the patient.
Liaises with clinical staff regarding specialised test procedures and prepares and assists
for these procedures.
Maintains stocks of expendable items used in day to day duties of the position.
Maintains cleanliness of the collection room and equipment.
Participates in relevant clerical work as required inclusive of statistics, document control,
NATA requirements and patient accounts.
Assists with mobile (domiciliary) and/or private specimen collections as required
Collect Specimens for Drugs of Abuse Test Collections
Files and arranges distribution of laboratory reports.
Answers telephone enquiries and gives test results from the laboratory information system.
Photocopies and dispatches reports / correspondence to clients.
Prepares and issues urine collection containers.
Maintains balances, centrifuges, label barcode printers and associated equipment.
Attends to hospital and other personnel visiting the department.
Participates in quality system activities.
Ensures procedures to maintain confidentiality of information are observed in relation to telephone enquiries and distribution of correspondence.
Assists in general clerical work of the laboratory.
Performs duties in accordance with organisational Policies and Procedures.
Performs duties in accordance with relevant Work Health and Safety and Equal Opportunity Legislation.
Conducts duties in a manner that is ethical and promotes a positive image of PathWest Laboratory Medicine WA.
Participates in Performance Planning and Review.
Bookkeeper/Operations Manager
Gearing Cabinets & Carpenters
Merredin, WA
01.2016 - Current
Processed payroll weekly for multiple employees and submitted forms
electronically to government agencies.
Reconciled accounts monthly.
Proficient using both MYOB and Reckon financial softwear.
Create all business invoices and quotes.
Confidentially handle all employees superannuation contributions.
Confidentially handle all quarterly taxation payments.
Responsible for providing all audit documentation for contracted work,
including asbestos audits and financial audits.
Proficient using microsoft word, publisher & excel.
Proficient in sending emails with attachments.
Clerical Officer
WACHS-Merredin health service
Merredin, WA
11.2020 - 02.2022
Maintain patient confidentiality as per the Patient Confidentiality Policy.
Attends to switchboard duties-external and internal calls.
Handle general enquires and direct patients, members of the public and staff as required.
Process Admission, Discharge, Outpatient and Emergency Department documentation for inpatients and outpatients using webPAS 5. Maintain patient medical records as per Australian Standard 2828 – Paper based health care records and as per the Digital Medical Records guidelines.
Retain and dispose of general and medical records in accordance with WHR Policy and Standards.
Provide clerical support including booking of client appointments for Visiting Specialists and Clinicians.
Provide clerical support to Theatre Coordinator, prepare patient files for booked theatre days and update TMS and webPAS.
Generate and process referrals into appropriate patient system as required.
Input data into PSOLIS, CHIS and other databases as directed.
Receival of PATS forms and processing to Regional PATS office as required this may include addressing of relevant queries.
Prepare and send, collect and distribute mail for the Merredin Health Service.
Prepare postal remittance and cash receipt journals and prepare and submit banking as per the WA Health FMM and Treasurer’s Instructions.
Processing of Invoices via P-Card and TRIM following the requirements of the WACHS Purchasing Card Guidelines and the WA Health FMM and Treasurer’s Instructions.
Undertake word processing, photocopying and scanning as required.
Participate in the relevant training and development activities to ensure the maintenance and enhancement of job skills and knowledge.
Actively participate in own Employee Development with the Administration Coordinator.
Participate in departmental and hospital quality improvement projects as directed.
Sales Assistant
Sports Power
Merredin, WA
01.2018 - 01.2020
Opening and closing of business.
Provide customers with information on store products.
Ring up daily purchases.
Check for stock calling other branches.
Lease with police regarding theft and criminal activity in-store.
Elevate complaints to management.
Mark inventory with coding system and price tags.
Keep inventory stocked.
Stock control.
Education Assistant, Special Needs
Department of Education (North Merredin Primary School & Merredin College)
Merredin, WA
06.2005 - 04.2016
Use classroom observations to create written assessments of student
performance and learning plans.
Monitored and addressed students behavioral learning issues with teachers
and parents.
Implicated and designed IEP'S (Individual educational programs) for
students with disabilities,monitored progress and reported to teaching staff.
Liaise with Occupational therapist,speech therapist and school philologist to
implement individual student programs.
Delivered language programs for groups of students.
Delivered one on one specialized programs for students with disabilities and
behavioral learning difficulties.
Identify signs of emotional and developmental problems with at risk
students and report to teachers.
Use classroom observations to create written assessments of student
performance.
Establish daily routines that were easy for at risk children to follow.
Gave one on one attention to students while maintaining overall focus on the
entire group.
Education
Graduate Certificate - Clinical Nutrition
Vast Fitness Academy
01-2025
Skills
Strong organizational skills
Strong written and verbal skills
Ability to multi task
Work without supervision
Strong interpersonal & communication skills
Excellent customer service skills
People orientated
Goal-orientated
Friendly and outgoing demeanor
MYOB & Reckon efficient
Word,powerpoint and excel efficient
Accounting, data entry, filing, phone system and problem solving skills
Webpas/Chis & Psolis trained
Laboratory safety protocols/techniques and processes
Phlebotomy techniques and knowledge
Specimen processing and analysis
Safety protocols and hazardous disposal
Patient/client confidentiality
Timeline
Laboratory Assistant
Pathwest
02.2022 - Current
Clerical Officer
WACHS-Merredin health service
11.2020 - 02.2022
Sales Assistant
Sports Power
01.2018 - 01.2020
Bookkeeper/Operations Manager
Gearing Cabinets & Carpenters
01.2016 - Current
Education Assistant, Special Needs
Department of Education (North Merredin Primary School & Merredin College)