Bree Clark

• Served customers quickly and efficiently and created strategies to prevent delays ie one sunday i was training a junior and we were bombarded after our first wave of customers for the day we calculated we had about done 500 coffees in 3 hours... 4 group head machine and two milk spouts. i only wanted to show myself i could be a good leader to follow - when i noticed my agitation kicking in i would ask the junior to finish her tasks and so i could teach her something i would get her to show me atleast twice if she could replicate what id shown her.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
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• i would do all of the coffee shots required and start my milk to pour just after the crema as finished dispensing! to the point - this method enables time to teach
• it is important to me to take some time if the individual is very good at working quick as it shows the ones learing from us that we are willing to teach them and not just to be followed.

• the junior was struggling to keep up this bought me back to my first day on the machine and how embarrassed i felt to be new at it! someones encouragement meant the world to me and could make me turn light pink! i was not really shown a lot of respect when i first started as a barista - i was expected to jump in give it a go because there is little time allocated to teach staff every mistake i was made accountable to was a personal learning experience! this strategy doesnt inst
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• i was happy i could show her i myself could take a break and not feel the overbearing stress from Take away and breakfast orders 500 coffees in 3 hours with someone in training would be very hard to not get frustrated with someone learning and customers getting angry their order is taking too long
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service. I use this technique by comparing two products to a client so i can understand their needs for making a purchase. ideally trust is earnt because it may seem i am biased to one product however i am marketing it differently under my store managers guidance for example in one catalogue we were told a product to be faulty and to market it a different way. i used this to talk to clients about every single product we had after being honest about what suits individual products best whether it be a more careful client adhering to care guide or whether some customers wore acrylic nails due to our french lace and latex material
• in example the faulty product which the fabric was likely to disintegrate quickly unless handwashed. If machine was to be used the foil on the material would fall off taking out the colour in the garment so a long story short i had to sell a $300 garnment that we were told was destined to turn to dust eventually and handwashing would only ensure a few extra months to the life of the garment. Ouch! i feel terrible for the first time at work! so under the managers approval i was honest about the faults to this garment to every client i did mange to sell this product with the customer being aware of all the faults. we were asked to lie or to market it as a limited edition product not the honest recall the company called it! they were actually going to attempt to recall the product after 2 weeks of being marketed. their reasoning being a massive blow to the business of customers loosing trust in a brand and how long it would take to fix all orders.

personally i took the opportunity to affirm the customer about the faulty foiling on the material and how it would better suit a performer or a dancer as it would they would be using it for a one time wear kinda thing - the faulty product sold out so no problem.

i was proud i saw the opportunity to develop some customer based skills and build my own customer database - bonuses and incentives started at $1000 for employees

• wanting to purchase the faulty product for her grand child - i exclaimed that it was a collectable item due to the fabrics durability being more a one time wear product and that her grand daughter might appreciate its sister product being the same colour however a romantic kink set for bondage the look of the rose gold hardware would look classy rather than naughty! she purchased two complete sets so 6 items instead of initially only wanting to purchase one complete set making that a total 3 items. We had a fun conversation and brain stormed how items in the store could be used or what kind of interesting people would buy lingere she was 70 years old and had an interest for sex as she shared her fantasies with me. i gathered i made her feel so comfortable that she could just be herself in front of me!
• Helped customers locate products and checked store system for merchandise at other sites.
• Met and exceeded sales targets consistently, contributing to overall team success. Minimum $1500 in 3 hours (1 month before review of employment) minimum $5000 in 6 to 8 hours.

• Supported children with special needs, creating customized learning strategies to accommodate various abilities. One example to this was developing the childs capability to complete tasks in soft motorskills as well as coordinatation. successfully the children completed the activity within the time allocated.
• My senior educator encouraged me to be hands on with my teaching as it was the quickest and most effective way!
• Boosted children''s social skills development through group projects and collaborative games. i personally took into consideration one child in the foster care systems learnings as he was falling behind when being addressed for bad behaviour. i noticed he would disengage from his day so much so you could not ask this child if he felt hungry - it was clear to me that his life at home was he was with new guardians he would have to be perseptive to survive and he may not feel confident to ask his new mum and dad questions... this is clear in his behaviour because he learns by watching. i noticed after a rousel for his behaviour he would not try for himself like draw a pitcure or build blocks. i wanted him to understand that i thought he was special because he deserved to feel happy at day care and not as if he needed to be in survival mode by isolating from his peers and educators. i once asked him for a hug to come out of his time out and he started crying and went pale white... after i gifted him a prize i made sure he knew it was okay for myself and the other educators to be grumpy with him sometimes. i believe the head teacher had not even realised he had only got one prize after quite an amount of time amounting to atleast 3 months of disciplining the one child affirming their poor choices day to days after they had been made with no given encouragment the could get out of being seen naughty it was addressed to the child that he was aware more so than other children because of his situation in foster care. i believe this discouraged the child from interacting normally as he saw himself to be different than his peers. to the point i justified going against my employee this circumstance to enable a childs learnning experience to develp before primary school. a said scenario was the day he would not talk to anyone. i was able to get out of him what had happened because i said to him he looked like he was making funny faces at me. he shared how violent his dad was to his mum and how the police had to come and remove the children. to be clearer this faces he were pulling looked like a suprised or scared face. just hey were you poking your tongue out at me made him say no 'miss bree' mummy and daddy can not have me and my brothers 'ryan and josh' because ...." at this point the child had stopped himself and began to shake as if i was thretening his life... the child shared horrific details of what happened before the police arrived it was clear his memory was jumping he exclaimed that his dad was trying to harm the mum with a knife and had thretened to cut the childs throat if he was to speak or comply with police. Now my understanding is this child has experienced too much and his behaviour is a clear indicator that an educator needs to use different techniques when caring for this child so they can get the same to start the next year of schooling.

i persnally identified that some hard/ motor skills were neglected and was able to have rock climbling approved for a small group 'the trouble kids' it was brought to my conclusion when faced with a challenge they demonstrated a good self worth by communicating to their peers who could not 'see' what they were climbling i also noticed good sportsman ship this allows the olders children to demonstrate what they have learnt since starting kindy and prevents them from starting fights with their friend group. what could have been taught was to wait longer before the next persons go this teaches them respect first and foremost to their peers and individually by allowing time for to work out any problems. i always promoted the children to think and tech themselves in the eyes of god in example if met with a challenge there could be something would like you to see and is the reason you have to wait or are being made to be patient.

to promote intelligence by discouraging a mis-take as a stupid mistake with no brightness or smarts like swearing - adults are silly to swear and to me there could have been a better word used - dam it so therefore i would see them less intelligent now if i caught them using a mainstream swearword like motherfucker instead of ah dang it. i find it humorous how they heard them words being used and if me calling it stupid behavior would come back onto their parents! my mummy called the other driver a motherfucker but my mummy was on her phone! wow interesting and the lady why did she upset your mum? she cut mum off. okay did the the lady swear back? yes she said she had kids in the car - so in total no bad came of the situation and the swearing wasn't needed! it may have gotten you into a fight rather then getting to where you needed to be! they understood it felt cool to swear that it was not intelligent therefore i wouldnt get mad when i caught them because it was not stopping the habit. when i showed an understanding as to what appealed to them they listened to me and other adults as to the reasoning swearing is not permitted. about why it would needed to h

a child swearing makes it so obvious that better words could be thought of and used. this children understood this as me being let down by them swearing or not SEEING them as a smart child.

• and just be a loner. even though it was deemed acceptable for the child to cope this way it disheartned me. i bought some prizes for those be
• i was able to guide the scissors by holding the childs hands as he practised cutting the paper my head educator told me it is the best way to teach them as their motor skills and capability were developing

Maintained and fostered positive and constructive interactions

with staff, families, and children.

• Boosted children''s social skills development through group projects and collaborative games. the foster child would try for himself when it was recognised he was struggling to remember what was acceptable of him and most of the time he was just showing excitement and willingness to listen

his special rewards were cookies one melting moment a week usually - homemade by the owner! no other child got one and it was against my employers wishes however no one took the time to say to the child that we werent not actually angry like his dad used to be. at 5 hes had his dad threaten to kill him while hiding and waiting for help. he understood then that even though it was hard getting into trouble that i miss bree would try and help and he would now have a special relationship with me and he could be happy straight away after i told him what was getting me cross. i was not going to call someone to come and move him along...

• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Applied play-based strategies to provide diverse approaches to learning. i asked the pre kindy children to dip paint rollers in water and paint the outside of the building a very interpretive task made them a little confused on the purpose for the activity a 3 year old did not understand what his teacher was trying to teach. very cognitive. i found other activities the favoured cooking to blocks got their full attention and presented special teaching moments.
• Communicated with parents and other staff about student progress.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies. one child was trialling medication so it was a good to talk to the mum about her personal expectations and unfortunately her changing values to suit her son i believe she confided in me and i acknowledge at first i could not tell as i was learning about her and her son. i feel more in control after having these kind of conversations and i enjoy learning the family dynamic. her problem was her son is confused about whats expected from him because the trial on medication changes too many factors making it easy for him to make a mistake by doing something he was not supposed to be doing - very paranoid! the stress the mum was under was my top priority she could just manage as a single mum. I made her son a buddy so he would get privledges like quiet time for himself away from the classroom this made it possible to talk with jack one on one about his trial medication and what he could be responsible for to help mum i asked him if he liked cleaning up his room and suggested when mum was too busy to go and quietly do something practical and that there was not a deadline now to clean his room so he could stop and enjoy his toys.