Bree Graham
Patterson Lakes
Summary
Dynamic Customer Service Representative with experience at OLM/MERCEDES-BENZ, excelling in complaint resolution and CRM software utilization. Proven ability to enhance customer satisfaction through effective communication and problem-solving. A fast learner who thrives both independently and in team settings, dedicated to continuous growth and delivering exceptional service.
Overview
18
18
years of professional experience
1997
1997
years of post-secondary education
Work History
Customer Service Representative
OLM/MERCEDES-BENZ
Mentone
11.2021 - Current
- Assisted customers with inquiries about vehicle features and services.
- Resolved customer complaints through effective communication and problem-solving.
- Processed customer orders and maintained accurate records in CRM system.
- Helping customers find suitable vehicles.
- Working closely with and assisting the sales executives.
- Notifying customers of launches & events.
- Generally checking in with customers in regards to their Mercedes-Benz models.
Receptionist
Quebec Couriers
Oakleigh
07.2007 - 05.2021
- Greeted and assisted clients in a professional and friendly manner.
- Managed incoming calls and directed them to appropriate departments efficiently.
- Scheduled appointments and coordinated deliveries for courier services.
Education
Sandringham Secondary College
Melbourne , VicSkills
- Customer relationship management
- CRM software utilization
- Order processing
- Complaint resolution
- Extremely fast learner
- Can work autonomously or as part of a team
- Willing to learn & grow in any role
- Friendly & approachable
Timeline
Customer Service Representative
OLM/MERCEDES-BENZ
11.2021 - Current
Receptionist
Quebec Couriers
07.2007 - 05.2021
Sandringham Secondary College