Bree Hudson
Liverpool
Summary
Dynamic professional with a proven track record at Border Express, excelling in customer service and complaint handling. Leveraged interpersonal skills and call centre experience to enhance customer satisfaction and resolve complex issues efficiently. Demonstrated fast learning ability, mastering multiple software systems to improve service efficiency. Achieved and maintained high KPIs, showcasing a blend of hard and soft skills.
Overview
8
8
years of professional experience
Work History
Operations Administrative Assistant
Border Express
03.2024 - Current
- Managed high volume of incoming emails from customer service, account managers, business partners, and direct customers.
- Performing investigations for missing/lost freight by utilising knowledge of logistics and physically searching the warehouse.
- Operating and utilising CCTV cameras to locate missing freight and incidents within the warehouse.
- Organising and carrying out customer collections.
- Providing assistance to various departments in need during busy periods.
- Data entry
Customer Service Officer
Border Express
05.2023 - 03.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Handled difficult calls professionally, effectively resolving complex issues and escalating to manager if required.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and maintaining KPIs.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Customer Service Cashier
JB Hi-Fi
10.2021 - 05.2023
- Answering inbound phone calls from customers and answering questions about products/services we offered in store.
- Suggesting products/services to best fit customer needs.
- Performing outbound calls to other JB Hi-Fi stores to complete stock checks and organise customer orders/transfers.
- Performed cash, card, and finance transactions to complete customer purchases while staying alert to possible scams or fraud.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Learned duties for various positions and provided backup at key times.
- Ensured that stores merchandise was in line with company procedures and expectations.
- Processed returns and exchanges with care, adhering to store policies while prioritising customer satisfaction.
Picker Packer
THE ICONIC - Fulfillment Centre
04.2021 - 08.2021
- Worked in various departments depending on workflow
- Picked and packed order items.
- Received and organised new stock.
- Processed and sorted customer returns.
- Enhanced order accuracy by carefully picking and packing items as per customer specifications.
- Followed orders precisely for correct items, sizes and quantities.
- Printed labels, packaged boxes, and used RF scanners to verify accuracy.
- Worked fast to meet assigned daily KPIs.
Crew Member
McDonald's
04.2017 - 07.2021
- Worked front counter and other areas.
- Took orders, prepared drinks/desserts, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Nail Enhancements - Beauty
Australian Beauty School
Online01-2025
High School Diploma -
Bonnyrigg High School
Bonnyrigg11-2020
Skills
- Customer service
- Call centre experience
- Complaint handling
- Interpersonal skills
Timeline
Operations Administrative Assistant
Border Express
03.2024 - Current
Customer Service Officer
Border Express
05.2023 - 03.2024
Customer Service Cashier
JB Hi-Fi
10.2021 - 05.2023
Picker Packer
THE ICONIC - Fulfillment Centre
04.2021 - 08.2021
Crew Member
McDonald's
04.2017 - 07.2021
Nail Enhancements - Beauty
Australian Beauty School
High School Diploma -
Bonnyrigg High School
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